Jobs by tag: "tech"

Job Description

Full-Time Role, remote
Monday - Friday 7am - 3pm GMT/BST
Timing will vary depending on daylight savings changes (an hour either side)
UK resident for tax purposes

### About Paperform
Paperform is a SaaS company that provides tools to help people and businesses easily create beautiful online forms with no-code required (check out paperform.co). Our aim is to democratize digital creation. Paperform launched in late 2016, and now has thousands of customers from across the globe. Were a small, agile team, and were growing fast!

### Working for us
Although our main office is based in Sydney, Australia, we have a remote global Team. To work for us you need a stable internet connection, a passion for getting stuff done, outstanding communication skills, to be Paperform-product obsessed, autonomous, and absolutely love figuring out Excel-style calculations.

We have a few core values and expectations: empathy and kindness, that you come to know the product inside-out, that you love creative solutions, that you be detail-oriented, that you work autonomously, and that you are candid. We like to spend a minimal amount of time in meetings and execute tasks and strategies at a fast pace.

Our mission as a Customer Success Team is to be Product experts and educators. Our Customer Success Team doesnt just provide answers, they find the best solution for each user or lead's use-case and show them how they can implement it. Get ready to hear lots of praise for your nerd skills from everyday people looking to implement functionality and flows.

## What we're offering:
* 30,000 per annum salary.
* Employer Pension contributions at 9%.
* Work from your home. Were a global team and were remote-first. Well also provide a monthly stipend to cover off desk hire in a space of your choice if you prefer not to work from home.
* 6 weeks paid leave (annual and sick). Family and your health come first, and we encourage our Team to take regular breaks.
* Paid parental leave.
* We want to ensure you have all the equipment needed to do your job well. Well provide you with the tech, software, and professional development costs you need.
* We cover all costs of company travel, including our retreat which is in Sydney, Australia.
* We give you the opportunity to work alongside everyday folks who need help getting across the latest tech - our work is meaningful and rewarding.
* We give each of our Customer Success Team project time to work on projects related to your role.
* We are extremely transparent about how we run Paperform as a bootstrapped SaaS company - we meet a few times a month to go over how the business is doing and share what were learning with the entire Team.

## The role
We are looking for a full-time Customer Success Specialist on a European timeline. The applicant must be a UK resident for tax purposes, but youll be working remotely.

Were after someone who will be like a dog with a bone when it comes to troubleshooting, who is passionate about knowing every facet of our Product, and gets a huge kick out of working with Excel-style calculations (check out our Calculation feature for context!). This is a super nerdy role. Above all, we want a candidate who is able to build a rapport with our user base and carries on our solid reputation for excellent customer support. Day to day, youll be supporting our users, and also working on account subscription and billing inquiries, improving and creating educational resources, and working closely with our Product Team.

There will be opportunities to learn and grow with the company as you work closely with our Customer Success Lead, as well as the Cofounders as we continue to scale Paperform. Well help you to achieve your goals by supporting you, and welcome innovative ideas you bring to the table.

An ideal candidate will be self-motivated, take initiative and ownership of their responsibilities, and be extremely competent in solving problems without needing to be micromanaged. Working as part of a remote team you will be expected to be able to communicate clearly with the team over a variety of different mediums (video calls, Asana, Slack etc.), be comfortable with raising issues or questions along the way, and providing insights.

##

Responsibilities

ng live chats with users and leads: answering and troubleshooting, nerdy problem-solving, assigning/escalating tickets, and being the face of Paperform.\n* Handle customer billing inquiries via internal systems and Stripe: refunds, queries, review fraudulent payments, and chargeback claims.\n* Reviewing, editing, and creating resources (help docs, templates etc.).\n* Reporting on customer feedback, feature requests, and anything else support-related.\n* Youll have a chance to work closely with Tech/product.\n\n### Important Skills\nWe are looking for an enthusiastic and quick learner who is ready to jump into a customer support and content role. The most important skills for this job are:\n* Tech Skills:\n* Excellent at troubleshooting and resolving complex problems, especially with Excel-style calculations.\n* Sound knowledge of HTML and CSS.\n* Experience using billing and payment software such as Stripe is preferred.\n* Basic understanding of support apps, like Intercom.\n* Ability to get in touch with Google Drive, Notion, Slack, Asana.\n* Programming skills will give you an edge for this role, and also open the potential for you to work with Product. This is a very nerdy role.\n* Communications: youve got to be able to communicate complex concepts in simple terms and to quickly build a rapport with customers.\n* Self Starter / Self-learner: take ownership of their role, and drive it to completion with minimal supervision.\n* Team Player: while being self-motivated, illustrate the ability to collaborate with multiple stakeholders and work efficiently in a team.\n* Adaptable to Change: Possess the ability to adapt quickly to new circumstances and situations.\n\n### Youre a good fit if you:\n* Love tech and pick up new products quickly.\n* Cant sleep if you know theres a better way of doing something, or a way to solve a problem.\n* Try everything in your power to solve an issue before assigning a ticket to someone else.\n* Communicate well through tools like Slack, Asana, email, and video conferencing tools.\n* Enjoy moving super fast on tasks, and loath death by meetings.\n* Take ownership of your work, and can manage projects and work to deadlines.\n* Have a high level of spoken English.\n* Have strong attention to detail and can spot a typo from a mile away.\n\n\nBe sure to mention the words OIL CLUTCH FUTURE when applying to show you read the job post completely. This is a beta feature to avoid spam applicants.\n\n\n\n#Salary and compensation\n$40,000 — $40,000/year\n\n\n#Location\nUnited Kingdom

Job Description

At Doist, our mission is to inspire the workplace of the future by creating simple yet powerful productivity tools that promote a more fulfilling way to work and live.

We're a multidisciplinary, fully remote team thats passionate about creating products, like [Todoist](https://www.todoist.com) and [Twist](https://www.twist.com), that improve peoples lives. We thrive on innovating new solutions to old productivity challenges and we seek to rethink how productivity tools are made.

When you become a Doister, youre not only joining a global, remote-first company, but a team of 60+ people who value:
* Feeling empowered to achieve their ambitions
* Inclusivity, open-mindedness, and diversity
* The wellbeing of their teammates and the people around them
* Making long-term, high-impact decisions, even if theyre harder
* We invite you to visit our [blog](https://doist.com/blog/) to learn more about us, our values, and how we work.

Responsibilities

Your role:

As an iOS Developer, you'll use your strong grasp of Computer Science fundamentals and experience in iOS development to continue creating an amazing experience for our users on Todoist for iOS. However at Doist, youre not just a developer; with business aptitude, creativity, and strong interpersonal skills, youll collaborate in cross-functional teams to define and drive complex and exciting initiatives.

As an iOS developer, youll:

* Design, build, and maintain efficient, reusable, and reliable code
* Participate in regular team code reviews
* Work actively with members from the design, product, marketing, support, and other platform teams on new features and improvements, ensuring well-designed and consistent experiences
* Contribute to the direction of the product (e.g. suggesting new ideas, investigating leveraging new technologies, etc.)

Requirements

*Were looking for someone who has:**

* 3+ years of professional iOS development experience
* Strong knowledge of Swift and Objective-C languages
* Awareness and experience with the most relevant and recent iOS technologies
* A background in designing and refactoring large-scale systems
* Solid knowledge of testing principles
* Solid notion of performance optimisation techniques
* Strong communication skills in a remote, asynchronous context
* Fluency in written and spoken English

Bonuses:

* Deep awareness of the Apple Human Interface Guidelines
* Experience with WatchKit and AppKit
* Experience with open-source projects
* Experience on integrating third party technologies
* Experience with XCTest framework and UITests
* Experience with Git and GitHub
* Experience working in remote teams

Benefits

Were bootstrapped, profitable, and committed to building a sustainable company that will grow for decades to come. Weve built a benefits package that invests in our employees long-term personal and professional growth and well-being. Heres a sample of what that includes:
*Work-Life balance.That means 8 hours of work, 5 days each week (for a total of 40 hours) because the time you spend outside of work is just as important as the time you spend working.
*Flexible schedule and location.This is a fully remote position, so you can work from wherever you please and on a schedule that works best for you. All you need is a computer and access to a stable internet connection (which we sponsor!).
*Generous paid vacation.40 days of paid time off to use however you like (vacation, national holidays, etc.).
*Paid parental leave.18 weeks of paid maternity leave and 5 weeks of paid paternity/adoption leave.
*Education stipend.Youll have a monthly budget to buy books, courses, and other resources you need to continue learning and developing.
*Competitive compensation.
*And much more!

Job Description

strongDM is a product-first company that has developed a rabid fan base of customers. When was the last time you heard a customer say things like:

* God this is pardon my language, f*cking awesome
* strongDM just works. You forget its even there.

As the first Technical Evangelist, it will be your responsibility to spread awareness throughout the DevOps, Infrastructure and Security ecosystem. The right person for this role is a consultative hustler who loves digging into the technical weeds to swap notes and best practices.

Responsibilities

* The ability to provide expert guidance on DevOps concepts, including infrastructure architecture across cloud and on-premise environments, IT operations, security, and development technologies and processes
* Strong familiarity with databases (modern and legacy), servers (Linux & Windows), networking, and/or programming languages
* Become deeply rooted in the DevOps, Infrastructure & Security communities and be a part of the conversation
* Monitor forums like Reddit, Stack Overflow, Slack etc to answer questions and become a genuinely helpful resource
* Attend and speak at meetups and conferences
* Write blog posts for our content marketing efforts
* Build awareness amongst our target audience

Requirements

5+ years of relevant industry experience
* Strong technical background, with a deep understanding of administering databases & servers
* Ability to communicate highly technical concepts clearly and succinctly
* A passion for deeply technical products
* Youre an extrovert who loves swapping notes with fellow engineers
* Experience with content marketing is a major plus

Job Description

strongDM is a product-first company that has developed a rabid fan base of customers. When was the last time you heard a customer say things like:

God this is pardon my language, f*cking awesome
strongDM just works. You forget its even there.

As a Demand Gen Analyst, it will be your responsibility to maintain the hygiene of our marketing data to power your analysis. That means managing our marketing infrastructure and troubleshooting when data pipeline(s) fail. You should love digging deep into numbers to investigate what is/isnt working to drive MQL leads into the pipeline. Expect your analysis and recommendations to directly inform future marketing campaigns/content/tests.

Responsibilities

* Manage our entire marketing tech stack along with any integrations. (ex: Hubspot, GA, Calendly, Yesware)
* Support our demand generation team through appropriate strategy, attribution models, and funnel optimizations to exceed targets.
* Identify and implement analytics to assess the success of all marketing initiatives.
* Own lead scoring, lead lifecycle management, pipeline forecasting, and campaign management.
* Measure campaign effectiveness and ROI on existing marketing programs. Make recommendations to improve our marketing efforts.
* Managing paid acquisition channels such as search, social, and display including planning/budgeting, statistical analysis and optimization.

Requirements

5+ years of relevant industry experience
* Rigorous analytical background, comfortable in Excel or writing SQL queries
* Ability to communicate highly technical concepts clearly and succinctly