Jobs by tag: "support"

Showing 1-5 of 6 items.
00N

Customer Support Representative

Numbrs Personal Finance AG
support customer support customer success agent 4 months agoApply

Job Description

you apply?[Apply here](https://numbrs.applytojob.com/apply/eo0rnxyjIF/Customer-Support-Representative-Remote)

See more jobs at Numbrs Personal Finance AG

How do you apply?

ply here](https://numbrs.applytojob.com/apply/eo0rnxyjIF/Customer-Support-Representative-Remote)

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00I

Customer Support Engineer

IVPN
Verified
troubleshooting support engineer Jul 2, 2019Apply

Job Description

you apply?Please click on the button below to submit your application

See more jobs at IVPN

How do you apply?

ase click on the button below to submit your application

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

01O

User Support Specialist

ORCID, Inc.
customer support customer service tech support support Mar 20, 2019Apply

Job Description

WHO WE ARE

ORCID (https://orcid.org/) is an independent non-profit organization that serves the research community. We have a global and interdisciplinary scope and a strong focus on user control and privacy. Our core mission is to connect research and researchers. We do this by providing an identifier for individuals to use with their name as they engage in research, scholarship, and innovation activities; by providing tools and training to the community for integrating these identifiers into research workflows; and by building and sustaining a community of users and adopters. Launched in October 2012, ORCID has over 6,000,000 active users and 30 staff members. Our Website and Registry (orcid.org) is published in twelve languages.

THE ROLE

ORCID is seeking an enthusiastic and motivated team member with exceptional communication skills to join our user-centric and highly responsive User Team. The successful candidate will join an existing support team member to provide email support to users in English and a second language, as well as working with the team to ensure an overall excellent user experience. This position is full-time (40 hour/week) and reports to the Tech Lead for Quality Assurance and is part of the ORCID Technical Team. As for all ORCID staff, this is a remote position.

WE PROVIDE

* A committed and awesome team serving an engaged community
* Competitive compensation and benefits
* Flexible work hours and tools to support our virtual office environment.
* A laptop will be provided






Responsibilities

RESPONSIBILITIES

Working with ORCID colleagues and our community, the User Support Specialist will be responsible for ensuring that we support our global user community and feedback from users is shared as needed. The key responsibilities include:

* Provide help desk support by responding to tickets from users around the world, answering questions and providing guidance on how to use the ORCID Registry
* Escalating tickets as needed for bug reporting, feature requests, etc.
* Identify trends in user requests and determine the best methods to address them
* Identify process improvements for the ticketing and user feedback workflows
* Participate in calls and projects with the Voice of the User team and our UX designer to identify new opportunities to improve the user experience within the ORCID Registry
* Assist with writing and reviewing documentation for users
* Review suspect records to remove spam from the registry
* Assist with QA, research, and other tasks as needed


Requirements

*REQUIREMENTS**

* Fluent in written and spoken English
* Fluent written communication in at least one of the following languages: Spanish, Portuguese, Chinese, or Russian
* Able to work during Europe and US business hours (at least half the working day should be between 1200-2000 UTC) including making twice-weekly meetings at 1500 UTC
* Experience providing customer or technical support over email
* Tech-savvy and able to troubleshoot technical issues
* Exceptional communication skills and a strong work ethic; ability to prioritize effectively and get things done in a dynamic, unstructured environment
* Experience extracting actionable recommendations from feedback and data, and communicating it to stakeholders
* Motivated and results-driven, with a high-level of energy, enthusiasm, and initiative

NICE TO HAVE REQUIREMENTS

* Additional language knowledge
* 3 years of experience providing email-based technical support
* Experience with HTML
* Experience working remotely or in the research community
* Experience writing technical documentation
* Experience using Zendesk
* Ability to work occasional weekend shifts

See more jobs at ORCID, Inc.

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00L

Technical Support Engineer

Loom
Verified
Troubleshooting Support Engineer Mar 20, 2019Apply

Job Description

Who We Are

Loom has helped over a million workers get their message across through instantly shareable videos. With Loom, you can capture your screen, record your front-facing camera, and narrate your video all at once no switching apps or upload required.

We are building the world's leading workplace human communication platform. Our mission is to enhance workplace communication and bring back its humanity. Our target market is the ~1.2B knowledge workers in the world. Our full stack platform team is the heart of how we are able to move fast and tackle some of the most interesting product and technical challenges out there.


The Role

As a Technical Support Engineer, you will be a key part of Loom's support experience at scale and provide timely and effective resolution to customer issues by applying your technical and troubleshooting skills.

We are looking for support champions who are genuinely happy to help others. If this sounds like you, you came to the right place!


Responsibilities

* Helping customers through live chat and email to ensure they are successful with our product
* Leveraging effective troubleshooting to quickly identify the source of customer issues and provide a prompt and appropriate solution
* Troubleshooting, investigating, and creating detailed bug reports for our Engineering team
* Jumping on ad-hoc calls with customers to troubleshoot issues live, as necessary
* Identifying bugs, testing, reporting, and working with our Engineering team to assist with a fix
* Actively collecting insights from customers and focusing on closing the communication loop by providing product feedback to the team
* Providing timely updates to the Support and Engineering Managers regarding new trends in issues
* Developing and documenting best practices to enhance SL2 troubleshooting processes
* Creating technical documentation such as FAQs, guides, knowledge-base articles and how-tos for Loom customers
* Helping the Engineering team develop tools to help our Support team work quickly and efficiently
* Diving into the codebase and gaining domain knowledge of different parts of Loom
* Making efficient changes to the codebase to solve small and quick tasks/issues


Requirements

Have previous experience delivering excellent support experiences with respect, empathy and understanding
* Have a minimum of 2+ years of Technical Support and Customer Support experience
* Have gained experience/proficiency in any coding language (Javascript is a bonus) or have earned a degree in a technical field like computer science
* Have the technical understanding and ability to troubleshoot and resolve technical problems on your own
* Have the ability to handle high volume of support conversations
* Have excellent written and spoken English
* Are available to work in the Eastern Time Zone (UTC/GMT -5:00) and on a full time schedule that spans weekends and may include holidays as our customers need us

Perks at Loom

- Work with a driven, welcoming team at a company that is changing how people communicate every single day
- Competitive compensation and equity package
- Medical, dental, and vision coverage (US-based)
- Unlimited PTO
- Yearly off-site retreats (this year we went to Costa Rica for a week!)
- Remote weeks every-other-month. Work from the beach, mountains, home... The world is your oyster!
- Learning & Development stipend
- Healthy lunch catered every day + snacks and beer in-stock (SF office)
- Healthcare stipend (non-US-based)
- Home office & technology stipends (remote)
- At least two all-expenses-paid trip to San Francisco every year (remote)

Loom is an equal opportunity employer.

We are actively seeking to create a diverse work environment because teams are stronger with different perspectives and experiences.

We value a diverse workplace and encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Loom are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

See more jobs at Loom

How do you apply?

Please apply using the URL below.

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00

L3 Product Support Engineer - $8300/month Work

Crossover
Verified
l3 product support help desk Nov 5, 2018Apply

Job Description

We're running an Online Hiring Event this Saturday to hire L3 Product Support Engineers ($100K/yr)



Online Hiring Events are live forums designed to enable you to understand the role and requirements through an interactive Q&A session followed by a self-directed testing process. The testing takes between 3-5 hours to complete. Its worth taking the time to finish all the tests because we evaluate every single complete application to find the top talent.



This event will include all testing required to apply for the role. Upon grading the tests, and if you advance, we will set up an interview with the hiring manager.





From solving the most complex technical issues to contributing to the knowledge base, Crossovers L3 Product Support Engineers are instrumental to customer supports success. They are experts coupling their technical acumen with their superb communication skills to deliver world-class service. With their advanced technical skills and knowledge, they provide innovative solutions to complex issues. These future leaders enjoy identifying and removing complexity. Their main goal is to improve the quality of the support and the overall experience for our customers.



Candidate Requirements:



* Bachelor degree in Computer Science

* Pristine spoken and written English

* 5+ years providing technical support and software engineering

* Advanced technical acumen in modern software languages

* Be able to break down complex information for those not well versed in technical terms and processes



Expert in the following:

* Windows or Unix/Linux Server

* Network and Webservers

* Database MS SQL / MySQL / Oracle / PostgreSQL

* Sharepoint

* Active Directory

* Java / JavaScript / CSS / HTML

* AWS

* Docker

* Python

* Previous experience working remotely

* Extensive experience writing playbooks for L1/L2 support teams



System Pre-requisites



These are the recommended and minimum system requirements for participating in the online hiring event.

- Any IDE



BOOTCAMP PROGRAM



To apply for a role at Crossover, you will go through a series of online tests, usually during the online hiring event. If you pass these tests, you will be offered the opportunity to participate in our four-full-time week Bootcamp training program. This is elite training taught by our top instructors.



Heres what our graduates have to say about Bootcamp:



*"I am very pleased to say that because of Crossover's unorthodox and unique way of transferring the knowledge through (Paired sessions, coaching sessions with CSMs), I have never been more confident in my technical skills and abilities for my role."*

-Mikael F



*"The CTO Bootcamp was another thing that motivated me. I wanted to see how CTOs across the globe work and learn from them."*

-Javed Z



*"I've been with the company since Aug (been part of the second Bootcamp) and since then I've learned SQL, databases, servers, tapes, other content management systems etc- and that's only been in 3 months. Usually when I'm in a new company, I learned a lot about their platform, their tools etc during the length of my time with them but never at this speed!"*

-Monnaliza T



It is offered as soon as you want to get started. You will be compensated for 40 hrs/ week at the hourly rate for the role you are applying to. Bootcamp training is an excellent opportunity to learn about our culture, expectations, tools, processes, and procedures. It's an intensive and demanding program, but every graduate is guaranteed a job at the end of it.





Join our community of remote professionals!

See more jobs at Crossover

How do you apply?

Regsiter on the Eventbrite page and follow the instructions.

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.