Jobs by tag: "agent"

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00N

Customer Support Representative

Numbrs Personal Finance AG
support customer support customer success agent a month agoApply

Job Description

you apply?[Apply here](https://numbrs.applytojob.com/apply/eo0rnxyjIF/Customer-Support-Representative-Remote)

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ply here](https://numbrs.applytojob.com/apply/eo0rnxyjIF/Customer-Support-Representative-Remote)

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00J

Virtual Customer Experience Agent - Based in Utah

Jetblack
Customer Support Member Services Customer Facing Agent Apr 24, 2019Apply

Job Description

Everyday will be different! You will provide value to our members by saving them time and money throughout a variety of different life events. You could be helping them find the perfect birthday or wedding gift for a family member or friend or simply reorder their diapers for their son or daughter. Most important is to create a world class member experience that can only be found on Jetblack!

Three important things to consider:
1. Do you have your own laptop and high speed internet?
2. Are you located in Utah and able to drive to STL daily for 2 weeks of training?
3. Are you available to work a full time job, preferably night shift (12:30-9pm MST)


Responsibilities

Deliver 100% member satisfaction
Wow every member acting as the voice of our bot with personalized recommendations, curated products, and high-touch service via primarily text communications
Demonstrate and build our brand as a celebrated, best-in-class member service organization
Respond promptly and accurately to member inquiries and requests
Troubleshoot any member facing issue related to product or processes and provide feedback to the internal teams who can help fix it
You will communicate virtually and use tools to do your job from email, agent portal, and Slack
Execute procurement activities across all categories, including source identification and order placement
Interact with vendors, logistics providers, and couriers to communicate accurate delivery details and improve service guidance
Collaborate with our Logistics team to strive for perfection in order execution and on-time fulfillment
Work with other functions and our product team to encode your knowledge about each customer, their needs, and the work you are doing to teach our machines to be more efficient for automation and quality assurance
Extract sentiments and preferences from customer conversations and requests
Enrich product data with relevant tags
Report to a Team Lead who is responsible for the performance, coaching, and engagement of their team.


Requirements

achelor's Degree or equivalent is preferred
Experience working in a customer service role, or customer facing role is preferred
Comfort with learning and adapting to new technology
Comfort with working from a secure home office and being managed by a Virtual Team Leader
Excellent written and verbal communication skills, fluent in English
Passion for customer service
Resourcefulness and the ability to operate independently with minimal oversight
Excellent organizational skills, attention to detail, and accuracy
Resilient; ability to quickly bounce back from setbacks with positivity and focus on the end goal
A high speed internet connection provided at your own expense is required. Minimum internet speed requirement is 15 Mbps.
You are required to have access to your own laptop.
We are recruiting for the 12:30pm-9:00pm shift as our current priority. Additional shifts may become available based on members demand but are not guaranteed. Applicants should be available/interested in working evening shifts.
Employment eligibility to work with Jetblack in the U.S. is required as the company will not pursue visa sponsorship for these positions

See more jobs at Jetblack

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.