Jobs by tag: "marketing"

Job Description

RollWorks, the B2B division of NextRoll, Inc., is seeking a Senior Strategic Customer Success Manager for our growing team. In this role, you will be instrumental in providing value to our customers, and therefore integral to growing our business. In this role you will be part of the engine of Rollworks, a small but skilled team managing the relationships and strategies of Rollworks largest and most strategic customers, which comprises a substantial portion of the business units overall revenue in a company that is both growing quickly and is profitable.

This role is open in our San Francisco, New York, Salt Lake City offices, or remote.

Our work environment is one where ambition thrives and so will you. We help every employee discover their full potential by giving them opportunities to expand their skill set and develop their career at NextRoll. Don't think you have all the skills required for this role? That's okay, we're committed to helping all of our employees learn and grow.
The impact youll make: 


You are a crucial driver of success for our most tactically complex customers. You will acquire deep product knowledge and apply your customer facing skills to make an impact on product adoption, expansion, and retention for a very valuable customer base. 

You will act as one of the primary customer contacts (along with your partner Strategic Account Manager) with a focus on driving product adoption and implementation, customer enablement of the platform and adoption of best practices, campaign management, as well as delivering value realization through reporting and analysis. 

You will liaise with different internal support teams like Product Success, Customer Insights Analysts, Product Managers, Enablement, and Ad Ops, to triage best practices to translate into consultative input to the customer, so that they are successful on our platform and with their account based strategies overall. 

You are ideally someone who is comfortable in a start-up environment where change is not only expected but embraced for the opportunities it represents. You will use your ability to stay agile without losing sight of key objectives. You will be at the center and forefront of a rapidly evolving MarTech ecosystem and the expertise you develop in this role will pay dividends for your career. 



Skills youll bring: 


5-7 years of Customer Success or AdOps experience, preferably in the adtech or account-based marketing industry

SaaS Sales or Renewal process strongly preferred, Media knowledge preferred.

Experience managing dozens of tasks simultaneously and comfortable with self-managed prioritization

Ability to coordinate and organize several internal and external stakeholders to move fast and get things done

Highly organized on different levels - from structuring customer calls / meetings / follow up, to maximizing your week, to planning your quarter

Business acumen - ability to research companies and industries to understand and relate to customers, translate this into meaningful conversation



Benefits and perks: 


Competitive salary and equity

100% employee coverage for medical, dental and vision premiums

Short and long term disability benefits at no cost to the employee

Basic life and AD&D insurance at no cost to the employee

401K Plan (Pre-tax and Roth)

Competitive salary, equity, and fully covered medical

4 weeks of paid time off and work/life balance

Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)

Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)

Join a community of fellow Rollers as a member of one of our Employee Resource Groups 

Ample opportunities to volunteer with local organizations with NextRoll Gives Back



About RollWorks:

RollWorks, a division of NextRoll, offers ambitious B2B companies an account-based platform to align their marketing and sales teams and confidently grow revenue. Powered by proprietary data and machine learning, RollWorks solutions address the needs of organizations large and smallfrom those with best-in-class ABM programs to those just beginning their exploration. By empowering teams to identify their target accounts and key buyers, reach those accounts across multiple channels, and measure program effectiveness in their system-of-record, RollWorks is an indispensable platform for marketers and sellers who believe that an account-based approach is just good business. Take the lead and visit www.rollworks.com.

We are committed to building diverse teams of Rollers and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation.

#Location
Salt Lake City, Utah, United States

Job Description

Time zones: UTC -4

• Sunday, Monday, Tuesday, Wednesday, Thursday - 8am-5pm (or 10am-7pm)
• Tuesday, Wednesday, Thursday, Friday, Saturday - 8am-5pm (or 10am-7pm)
• Friday, Saturday, Sunday, Monday - 8am-7pm

• Monday, Tuesday, Wednesday, Thursday, Friday - 6pm-3am
• Saturday, Sunday, Monday, Tuesday, Wednesday - 6pm-3am

• Sunday, Monday, Tuesday, Wednesday, Thursday - 12am-9am
• Tuesday, Wednesday, Thursday, Friday, Saturday - 12am-9am

• Supporting members via email & phone
• Investigating & addressing Terms of Service violations
• Escalating safety-related matters to law enforcement 
• Reviewing user-generated content including photo uploads, text, and video
• Compiling & processing cash rewards redeemed by video content creators
• Analyzing purchase & virtual gift activity
• Assisting with other duties / projects as assigned

• Private home-based workspace, high-speed Internet, and availability to focus on assigned tasks during set work hours
• Working regularly scheduled weekend days & holidays
• Customer Service experience (in a remote / metrics-driven role preferred)
• Computer / smartphone / social media savvy; working knowledge of iOS, Android, Mac/PC, MS Office, Google Workspace
• Excellent written & verbal communication skills
• Ability to follow documented processes & procedures, and quickly adjust when coached
• High School Diploma or GED equivalent (College degree preferred)

• Competitive salary, comprehensive health insurance, 401(k) match
• Generous paid time off program
• Optional overtime opportunities
• Paid training
• Save the commute!

Job Description

Coupa Software (NASDAQ: COUP), a leader in business spend management (BSM), has been certified as a Great Place to Work by theGreat Placeto Work organization. We deliver Value as a Service by helping our customers maximize their spend under management, achieve significant cost savings and drive profitability. Coupa provides a unified, cloud-based spend management platform that connects hundreds of organizations representing the Americas, EMEA, and APAC with millions of suppliers globally. The Coupa platform provides greater visibility into and control over how companies spend money. Customers small, medium and large have used the Coupa platform to bring billions of dollars in cumulative spend under management. Learn more atwww.coupa.com. Read more on theCoupa Blogor [email protected] on Twitter.

Do you want to work for Coupa Software, the world's leading provider of cloud-based spend management solutions? Were a company that had a successful IPO in October 2016 (NASDAQ: COUP) to fuel our innovation and growth. At Coupa, were building a great company that is laser focused on three core values:

1. Ensure Customer Success Obsessive and unwavering commitment to making customers successful.
2. Focus On Results Relentless focus on delivering results through innovation and a bias for action.
3. Strive For Excellence Commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

In the Support Account Management Team, we champion customer success as a trusted partner, relentlessly striving for excellence and focusing on results.

The Support Account Management team is a global team within the Support Organization, with focus on supporting our customers with key technical and operational issues, with a bias for action, removing barriers to success and upgrade. You will be a primary contact and trusted partner for a portfolio of Enterprise level customer accounts, working with our Support, Development and Operations teams on our released products. In addition to supporting our customers, you will have the opportunity to develop a very successful career through partnering with other areas of the business and developing new skills in one of the fastest growing areas of technology.

At Coupa, we have a strong and innovative team dedicated to improving the spend management processes of todays dynamic businesses. Its our people who make it happen, and we strive to attract and retain the best in every discipline.

We take care of our employees every way we can, with competitive compensation packages, as well as restricted stock units, an Employee Stock Purchase Program (ESPP), comprehensive health benefits for employees and their families, retirement and savings plans with employer match, a flexible work environment, no limit vacations for exempt employees, non-exempt employees are on an accrual basis for PTO, catered lunchesAnd much more!

As part of our dedication to the diversity of our workforce, Coupa is committed to Equal Employment Opportunity without regard for race, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity or religion.

Please be advised, inquiries or resumes from recruiters will not be accepted.

#Location
New York, New York, US

Job Description

We are Leaf

Leaf is on a mission to upend the way companies buy and sell transportation. Every year, billions of dollars, hundreds of megatons of carbon and millions of person-hours are wasted because the companies who ship goods and the companies who carry them arent upfront about their needs and abilities. Our platform finds ways for buyers and sellers to contract binding commitments for plannable and predictable freight and allows those contracts to be traded when needs change. In time, Leaf will become the hub through which the trillion-dollar American freight market is managed.

We are a team of experienced, smart, and mildly disagreeable troublemakers who like taking on unreasonably big challenges; we know how to build things, weve lived whats broken in this industry, and were looking for bright, ambitious people to help us drag the transportation world kicking and screaming into the 21st century.

What does the Customer Success Team do?

The customer success team works closely together to on-board new customers, address any concerns that arise, and ensure a growing, long-term relationship. As a member of the Customer Success team you will:
Work with others at Leaf to identify and engage prospective and current member companies
Help qualify new leads
Engage with analytics and data science colleagues to identify compelling, customer-specific opportunities
Engage key customer personnel through the on-boarding process
Manage customer relationships to ensure mutual success
Help to build both long-term customer relationships and early momentum to continue Leafs rapid growth.


Who makes a great Customer Success Team Member?

You should be fanatical to the point of unreason about delivering real, measurable value to our customers and making sure that they appreciate it. Know when to be a bull in a china shop, and when to kiss babies. Have some stories, and some scars to show for it.

Be able to create polished materials for customers, and deliver them with panache.

Be willing to work with people you disagree with; be eager for criticism, and constantly searching for ways to do what you do better. Never be content with things the way they are, but dont let the quest for something perfect prevent you doing whats good enough.

Have a sense of humor and be prepared to use it liberally.

Its helpful if you have:
Significant experience around the buying, selling and management transportation (particularly truckload)
Proven track record of excellent performance, entrepreneurial initiative and leadership
Ability to plan and manage at a strategic level, while executing at an operational level
Strong analytical, project leadership and communication skills
Excellent software skills including spreadsheets, database management and presentations
Exceptional track record of developing and executing operational plans, providing personal leadership through example
Ability to work both self-directed and collaboratively to deliver results in a fast paced, startup environment
Prior experience in transportation management, operations, or consulting preferred
Unbelievably positive attitude, sense of humor and/or thick skin
Consummate team player, able to wear multiple hats, and assist team members when needed


Who doesnt?

What were trying to do is hard, because were asking for big changes from people who are usually very comfortable doing things the way theyve always been done. There is a lot of frustration, and its easy to put a lot of work into something that doesnt bear fruit. But were here to put a big dent in a gigantic industry, something well all be proud of a decade from now.

Were also a startup. Priorities change all the time, somethings always on fire, and theres twice as much work to do as hands to do it. Its uncomfortable, new challenges surface constantly, and that means its up to you to manage how you spend your time in the midst of conflicting priorities.

Were well-funded, with advisors and investors whove built legendary companies. But were also deploying that capital aggressively, so you should expect uncertainty and discomfort.

If the above sounds daunting, youre a perfectly sound and reasonable person who probably wont fit in at Leaf. If this strikes you as an exhilarating milieu, well, lets talk.

#LI-Remote

Compensation

Leaf offers a very comprehensive compensation package including competitive base salary, variable compensation and health benefits.

Leaf Logistics is an equal-opportunity employer and we welcome applicants from all backgrounds. If youre a passionate team player who wants to have an outsized impact on a diverse and dynamic team, wed love to hear from you!

#Location
New York

Job Description

Set your own hours, work from home, make $14-16/hour & try something new - our top paying projects pay $17/hour!



As a 1099 gig worker, you run your own business, write your own schedule (set your own hours!), and make as much or little as you want! Take control of your work by working from home on the Omni platform. Leave the 9 to 5 & join the gig economy!



As a gig worker with Omni, you are self-employed. You may have heard about other gig companies, but we're different. How? Its simple: We pay for available time! No more wasting time hoping you get a call, or not being paid for anything other than talk time. Working on the Omni platform, you will ACTUALLY make $14-16/hour GUARANTEED!

GBA Responsibilities
What work will you be performing?

You'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.



You will interact with customers through phone and/or chat/email, helping them with anything they need!



What Youll Do

Work from home, or any quiet place with a closed door
Choosing when & how often you want to work
Respond to chats, emails, and calls from customers
Quickly help customers with good solutions
Solve problems in a creative way
Document details of calls & customer interactions in the appropriate systems
Type and talk at the same time
Navigate multiple systems, programs, and screens at the same time


Who You Are

Great communication skills (verbal and written)
Can type 25 WPM or more with 90% accuracy
Solid computer skills, including typing and navigation
Comfortable empathizing and remaining patient with difficult callers
Requirements
Earning Potential

Projects will have varying earning potential, but all projects pay for time spent talking on the phone/chatting & assisting callers (unlike other gig companies - we pay you for available time!) You can also receive performance-based pay & other incentives. Current projects are paying anywhere from $14-16/hour.


As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.


Scheduling & Hours

GBA's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1 hour blocks. You get to choose how when & how often you provide services. The more hours you work, the higher your earning potential!

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#Salary and compensation
$20,000 — $30,000/year


#Location
US