Jobs by tag: "marketing"

Job Description

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Job Description

About VividCortex
VividCortex is a groundbreaking database monitoring platform that gives developers and DBAs deep visibility into the database. Our solution is delivered as software-as-a-service and helps our customers see and analyze the work their databases are doing in unprecedented detail. It addresses critical issues in measuring and managing today's large, distributed, diverse storage tiers composed of multiple different clustered products, all working together.

We have a fast-growing customer base of well-known companies, and a tremendous reputation in our market for delivering a high-quality, innovative solution for database performance problems that are common in thousands of enterprises. VividCortex is based in the Washington DC area, with offices in Arlington and Charlottesville, VA and remote team members in the US and abroad.

At VividCortex, we believe diversity is strength. We encourage applicants from all walks of life and all backgrounds.

About the Role
VividCortex is looking for a Customer Success Engineer to help customers and prospects find immediate and sustained value in their use of VividCortex. You'll use your technical expertise to drive adoption of our product, increase customers' utilization, grow our renewal business, and help us expand our services. You'll serve as a “white glove concierge” resource for customers, providing actionable insights and recommendations.

The position offers excellent benefits, a competitive base salary, and the opportunity for equity.  




Responsibilities




* Be the subject matter expert internally and externally for at least one database platform. Have in-depth knowledge of performance management and scalability to better support our product and customers.

* Become and remain familiar with our customer base, their systems and applications, and their usage of VividCortex.

* Broaden adoption of usage of our product among our customers' DBAs, Dev Team and Managers, using a data-driven approach you help design.

* Routinely analyze customer’s usage of VividCortex and the health and status of their deployments. You'll present this info to our customers and prospects who are in a product trial.

* Participate in the sales process as a product evangelist. You will serve as a technical expert on the product to illustrate how VividCortex solves customer pain points.

* Develop methods of predicting account growth, success, and churn, and take action on accounts that might be at risk.

* Collaborate with marketing, sales, and engineering to ensure that product and positioning needs, as well as other sales opportunities, are fed back to each team.

* Attend industry and partner conferences, and speak/demo VividCortex to current and future customers. Activities may include speaking at conferences, conducting webinars, blogging and other customer-facing outlets. 

* Work together with the engineering team and the front-end  and back-end engineering managers to implement, deliver, and drive adoption of product features.










Preferred Qualifications




* Experience as a database administrator, devops engineer, or operations.

* Expertise in open source database management, with a particular preference for mastery of MongoDB, MySQL or PostgreSQL. Experience with Percona Server is a plus.

* Fluent knowledge of Linux operating systems and cloud environments such as AWS.

* Proficient in other application performance monitoring products, having used them on the job, so you can apply that to your work here. Experience with New Relic is plus.

* Experience in client-facing roles where you've provided consulting services or customized tech solutions to clients.










Bonus points if:




* You have public speaking experience from conferences and giving trainings.

* You have experience in data analysis and using SaaS success metrics.

* You have a strong desire to help make life better for DBAs and engineers!








Note to Agencies and Recruiters: VividCortex has a strict company policy against engaging with unsolicited contact from agencies or recruiters.  Unsolicited resumes and leads are property of VividCortex and VividCortex explicitly denies that any information sent to VividCortex can be construed as consideration.

Job Description

Duties and Responsibilities:

HYPR is looking for a exceptional Customer Success Engineer to help our customers deploy and integrate HYPR's true passwordless solution on-prem, in the cloud or hybrid environment. The responsibilities will include owning the technical engagement and success of customer implementations, defining architectures, rolling out HYPR in phases and in the process troubleshoot and resolve customer challenges by working with the customer and HYPR product management and engineering.

The Customer Success Engineer will travel up to 50% of the time and is the leading representative of the Company in front of client deployments, and rollouts with significant visibility across leadership and Company goals.

Preferred Qualifications:


* 5+ years experience in a customer facing capacity such as customer success engineer or sales engineer (POC level) or professional services.

* Ability to work creatively and analytically to solve technical problems and understand business issues

* Excellent communication and troubleshooting skills and able to multitask. 

* Development background is a big plus especially if it on IOS or Android

* Authentication and Authorization

* Deployment and Architecture

* FIDO, SAML, OAuth, OIDC, RADIUS, LDAP

* Significant technical background in some of these described protocols

* Coding in Java, Python, Shell, Swift

* Windows such as Domain Controllers, Active Directory and Active Directory Certificate Services

* Comfortable in working on Linux

* REST API and tools such as curl, openssl, packet sniffing etc

* Contribute to artifacts such as knowledge base, blogs and customer portal to ensure repeatable processes and solutions

* Work with all business units such as product management, engineering and services by communicating proactively to resolve customer issues





Education: 


* Bachelors or Masters Degree in Computer Science or related engineering field




What HYPR Offers: 


* All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines

* An organisation with a great work life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet.

* Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important.

* High levels of ownership. We understand that we are able to do our best work when we can bring insights together.

* An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best.

* Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale.




Benefits Include: 


* Competitive Salary & Equity offer with significant upside as we scale

* Great Medical/Dental/Vision coverage, as well as FSA/HSA, 401k available and more

* Generous equipment budget and customized workstation. You will have what you need to be successful





Work authorization: US Citizen or H1B
Full Time Opportunity: Yes
Remote: Available


HYPR is an Equal Opportunity Employer.

Job Description

Are you interested in being part of a global Technical Support Engineering team that supports the innovation that drives open source development?  Would you like to have the ability to solve customer issues without navigating multiple levels of internal bureaucracy? Would you like to work directly with product development teams and have a real impact on products used by millions of software engineers?   If so, this role is for you. 

We are searching for another great Senior Technical Support Engineer to support our APAC customers.   While this is a 100% remote role, we are looking for the Engineer to be based in New South Wales Australia.

Our Support Engineers work with support and engineering team members to perform triage, the root cause analysis, debugging and troubleshooting of our product installations which are both cloud-based and on-premise.  You will maintain our knowledge base of best practices, known issues, and solutions. Additionally, you will extend our support infrastructure by crafting and writing diagnostic tools and scripts. And, you will even write some code.

While our Technical Support Engineers come from many different backgrounds, they have previous development and/or quality engineering experience.  They thrive on the challenge of solving a variety of problems at the application, operating system, and network levels. While this is a very challenging role, there is a tremendous amount of satisfaction that comes from learning new tools and technologies. You are not going to get bored in this role!

What we are looking for


* Strong technical troubleshooting and problem-solving skills.

* Deep understanding of operating systems (Linux, Windows, OSX, etc.).

* Knowledge of networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL).

* Java thread and heap dump analysis ability. 

* Strong written and oral communication skills.

Job Description

Everyday will be different! You will provide value to our members by saving them time and money throughout a variety of different life events. You could be helping them find the perfect birthday or wedding gift for a family member or friend or simply reorder their diapers for their son or daughter. Most important is to create a world class member experience that can only be found on Jetblack!

Three important things to consider:
1. Do you have your own laptop and high speed internet?
2. Are you located in Utah and able to drive to STL daily for 2 weeks of training?
3. Are you available to work a full time job, preferably night shift (12:30-9pm MST)

Responsibilities

Deliver 100% member satisfaction
Wow every member acting as the voice of our bot with personalized recommendations, curated products, and high-touch service via primarily text communications
Demonstrate and build our brand as a celebrated, best-in-class member service organization
Respond promptly and accurately to member inquiries and requests
Troubleshoot any member facing issue related to product or processes and provide feedback to the internal teams who can help fix it
You will communicate virtually and use tools to do your job from email, agent portal, and Slack
Execute procurement activities across all categories, including source identification and order placement
Interact with vendors, logistics providers, and couriers to communicate accurate delivery details and improve service guidance
Collaborate with our Logistics team to strive for perfection in order execution and on-time fulfillment
Work with other functions and our product team to encode your knowledge about each customer, their needs, and the work you are doing to teach our machines to be more efficient for automation and quality assurance
Extract sentiments and preferences from customer conversations and requests
Enrich product data with relevant tags
Report to a Team Lead who is responsible for the performance, coaching, and engagement of their team.

Requirements

achelor's Degree or equivalent is preferred
Experience working in a customer service role, or customer facing role is preferred
Comfort with learning and adapting to new technology
Comfort with working from a secure home office and being managed by a Virtual Team Leader
Excellent written and verbal communication skills, fluent in English
Passion for customer service
Resourcefulness and the ability to operate independently with minimal oversight
Excellent organizational skills, attention to detail, and accuracy
Resilient; ability to quickly bounce back from setbacks with positivity and focus on the end goal
A high speed internet connection provided at your own expense is required. Minimum internet speed requirement is 15 Mbps.
You are required to have access to your own laptop.
We are recruiting for the 12:30pm-9:00pm shift as our current priority. Additional shifts may become available based on members demand but are not guaranteed. Applicants should be available/interested in working evening shifts.
Employment eligibility to work with Jetblack in the U.S. is required as the company will not pursue visa sponsorship for these positions