Jobs by tag: "marketing"

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n Episerver Company is a VC-backed SaaS business whose primary goal is to improve the sales pipeline of its clients using on-demand recommendations uniquely personalized to each visitor. Following significant growth over the last few years the business is expanding, and looking to increase the size of the technical support team. That’s where you come in!\n\nWe are looking to bring on a remote mid to senior level developer with a solid understanding of browser-based JavaScript and deployment best practices. You would be joining as the senior member of a small team with the aim of decreasing the time taken to turn-around tasks through both sharing of technical expertise and direct contributions to the codebase. There’s a lot of freedom to the role for the right candidate with potential to reform how code is built and shipped within your team, as well as branching out into other aspects of the product and company with opportunity for advancement.\n\nYou would also be responsible for assisting with general problem diagnosis and triage, and escalating tasks to the appropriate team when outside your team’s purview. This would consist of collaborating with both the core engineering team and R&D dept. In addition you would be working closely with the non-technical accounts team, to resolve client issues together in order to meet SLA requirements. \n\nThere would also be occasional visits to our office in Midtown Manhattan on an as needed basis. \n\nAs a Senior Javascript Technical Support Engineer you will:\n\n • 5+ years of experience in a software development role \n\n• Expert knowledge of Web technologies, HTML, CSS and Javascript \n\n• Excellent problem solving and communication skills \n\n• Attention to detail \n\n• Good time management skills\n\n• Previous experience in a (Level 3) support role \n\n• Experience of JavaScript deployment/transpilation pipelines and/or deployment \n\n• Familiarity with ticket management systems \n\n• MSc/BSc degree in IT/CS or relevant field \n\n• Experience in the MarTech / Analytics industry \n\n• Scripting knowledge (Python, Bash/Sh, Perl, Ruby)

Job Description

ng a Team Happiness Engineer at balena\n\nAt balena, we spend a lot of time working to ensure that our team is cared for. As our team grows, we want to make sure that this is the case, which means working on interesting and rewarding challenges!\n\nOne of our priorities in terms of team happiness is to optimise team scheduling. We’re a remote-first company distributed across many continents, and as a result, scheduling meetings and ensuring we always have engineers available to support our users is a difficult challenge.\n\nWe believe it’s important to ensure that every member of the team is able to choose their working hours and maintain a healthy work-life balance, which means taking these parameters into account when scheduling.\n\nAs you may have read on our blog, we achieve this through the use of advanced constraint programming algorithms. This turns a task which would be tedious and inefficient to do by hand into a rewarding mathematical challenge which simultaneously results in a better and more flexible outcome for our team.\n\nAlgorithmic scheduling is of course just one example of pain reduction for the team. We have more ideas on how tools like constraint solvers can be applied to boost team happiness and success, for example the optimisation of team activities and professional development.\n\nWe are looking for a full stack “team happiness” engineer to join us in this venture by innovating and implementing engineering solutions to reduce discomfort and friction across our team. We can’t wait to see what you can come up with!\n\n\n\n\nRequirements\n\n\n\n* Extremely good problem-solving abilities. You know how to split a complex problem into incremental pieces.\n\n* The software engineering skills to implement these solutions programmatically.\n\n* The ability to execute and complete software projects.\n\n* Good understanding of software engineering practices and how to apply them (e.g. version control, tests, descriptive commit messages).\n\n* Self-motivation to find the best possible outcome from a myriad of options.\n\n* Desire to make yourself and others more effective; you’d be bothered by an inefficient process.\n\n* Excellent written communication skills, and fluency in English.\n\n* The ability to work remotely, with a remote team around the world.\n\n* The candour to question the status quo.\n\n\n\n\n\n\n\nNice to have:\n\n\n* Experience with Linux, TypeScript, JavaScript frameworks, Python, HTML/CSS and databases\n\n* Experience with Google Sheets, Google Apps Script, and managing projects on the Google Cloud Platform.\n\n* A good understanding of git and GitHub.\n\n* An interest in mathematical modelling, optimisation and constraint solvers.\n\n* A sample of your work (URL or attached sample).\n\n* Experience in a full stack developer role.\n\n* Having worked remotely before.\n\n\n\n\n\nAbout working at balena\n\nWe come from 15+ countries, and we embrace a remote culture with flexible hours. To us, this means being highly productive while still maintaining a healthy work-life balance. You need to be able to work remotely, and have a dependable internet access available so you can join video calls.\n\nWe are an equal opportunity employer and value diversity. We value knowledge and initiative more than educational and personal backgrounds, age, or location. We maintain a work environment in which team members are treated with respect at all times and in which thoughts and ideas can be shared openly.\n\nWe communicate proposals, discuss with others in the team and accept feedback if it makes the result better. We value the ability to learn, which is more important to us than knowledge of specific technologies. We know that learning fast means being outside our comfort zone, which is OK — we'd rather learn than let our assumptions get in our way.\n\n\n\n\nBenefits\n\n\n\n* Work with an extremely talented, diverse team\n\n* Equipment of your choice\n\n* Remote-friendly\n\n* Flexible working hours\n\n* Generous vacation policy\n\n* Annual company gathering in an international location\n\n* We send you hardware for side projects!\n\n\n

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enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?\n\nIf so, we’d like you to learn about Files.com!\n\nAt Files.com, we believe that providing great customer support is a matter of integrity.\n\nWe won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.\n\nWe invest heavily in our Customer Success team with the goal of being overstaffed so that our customers interact with a live person and get a timely resolution.\n\nAbout Files.com\n\nFiles.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.\n\nOur company consists of 20 (and growing to 30 by the end of 2019) USA-based remote employees who work from home.\n\nOur products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.\n\nWe’re Bootstrapped, Profitable, and Growing\n\nOur success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.\n\nWe believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.\n\nWe Are A Remote Company\n\nYou will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.\n\nYou’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.\n\nEvery quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.\n\nWe think that these in-person meetings are vital to the success of a remote team.\n\nAbout the Role\n\nOur Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.\n\nDaily responsibilities in pursuit of this goal include providing technical support and generating written content.\n\nYou will will help triage customer reported issues and respond to them via phone, email, and chat.\n\nIn addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.\n\nYou can further specialize in things like technical documentation, internationalization, and knowledge base once hired into this role.\n\nMinimum Qualifications:\n\n\n* \n\n5+ years of Customer Support / Service experience for a SaaS or technical business services company.\n\n\n* \n\nAbility to communicate technical information in a simplified, easy to understand manner.\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\n8+ years of Customer Support / Service experience.\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n\n\nOur Core Beliefs\n\nHere are just some of our Core Beliefs:\n\nWe believe that allowing and supporting 100% remote work gives us access to great people we wouldn’t otherwise be able to hire. We tend to hire folks who are later in their careers, which means they usually have their family established somewhere. By offering remote work, we can hire the best people, no matter where they’re located.\n\nWe believe that the best way we can acquire top talent is by being an amazing place to work. Work from home, travel with the team, and surround yourself with top tier people at Files.com. Read about everything we’ve done to make working at Files.com great.\n\nWe believe in building products that we actually use ourselves. We are our own toughest critics and we put all of our products through their paces every day.

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