Jobs by tag: "marketing"

Showing 1-5 of 63 items.
10

Customer Support Manager

UpLead
2 months agoApply

Job Description

Time zones: EST (UTC -5), PST (UTC -8)

Customer Support Manager at UpLead

The customer success team at UpLead is looking for a remote (work-from-home) all-star who is looking for a long-term opportunity with a fast-growing company. This role is 100% remote (work-from-home).

About the Role

We’re looking for a Customer Support Manager to be a core contributor to our fast-growing organization. Our ideal candidate is technically savvy, truly cares about customer success, and has experience teaching and troubleshooting software. If you've worked in B2B software (SaaS) in the past that is a major plus.

The Customer Support Manager will be responsible for communicating with prospects and helping them learn more about the UpLead platform. 

Responsibilities:

• Apply your knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues. 
• Understand the UpLead product in depth in order to deliver the best support.
• Manage customer relationships.
• Sell UpLead as a solution.
• Escalate unresolved issues that require more in-depth knowledge to leadership and engineering in a proactive manner.
• Go the extra mile to ensure our customers love us!

Requirements

• Excellent English communication skills (fluent or native)
• 3+ years of experience in customer support, customer success, sales, engineering, product management, or similar. SaaS/Software experience is a plus.
• Self-starter, entrepreneurial, hungry, passionate, and tech-savvy
• Strong analytical, troubleshooting, and problem-solving skills
• A desire to work closely with customers in sometimes tough situations
• You're hungry and quick to learn.
• Excellent written and verbal communication skills. You're able to explain concepts clearly and concisely.
• You're looking for a long-term position.
• This is a long-term opportunity, not a short time placement.
• Must be available to work in PST or EST time zone.

About the Company

UpLead is a top-rated sales intelligence tool used by fast-growing companies across the globe. In just three short years UpLead has become the go-to choice for over 3,000 companies looking to empower their go-to-market efforts. UpLead’s B2B prospecting platform offers a simple and easy-to-use software (SaaS) with undisputed best-in-class data quality for sales, marketing, and recruiting professionals to grow faster.
 
Awards:
 
#1 Rated Lead Intelligence Tool by G2
#1 Rated Lead Intelligence Tool for Ease of Use by G2
#1 Rated Lead Intelligence Tool for SMB by G2
#1 Rated B2B Sales Prospecting Tool for Ease of Use by G2
#1 Rated B2B Sales Prospecting Tool for SMB by G2
 
Find out more at: www.uplead.com


See more jobs at UpLead

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Senior Customer Success

LimeSurvey
2 months agoApply

Job Description

Time zones: CEST (UTC +2)


Job Description

This is a remote position.


Location:

Remote | Headquarter Hamburg


LimeSurvey

At LimeSurvey we are on a mission for building the world’s #1 survey platform emphasized on ease of use, stability and extensibility. We do this together with our fast-growing community and an international team of survey fanatics in Hamburg. 

You can find LimeSurvey in over 140 countries and 80+ languages: from local governments, NGO’s and universities to students, small business owners and public traded companies.

We are currently growing our Customer Success Team of 3 and could use some help. If you’re looking for the next challenge in Customer Care, you might have just found it. 

 

This will be your arena:

As a Customer Care team member, you will help us in building our customer success department by setting up our customer lifecycle and creating training material, analyzing current product usage and identifying specific improvement opportunities. Further you will dig into topics related to retention, renewals, adoption and expansion opportunities.

Our Customer Care team also handles inquiries via email and chat in a customer-focused and solution-oriented manner. You will also take care of our customers invoicing and dunning process.

You will be in charge of customers onboarding and handling a part of our inbound customer requests and tickets.

Last but not least, you will be passing on user feedback to our internal departments in order to optimize our product.

 
What you will be doing

●  You will help and support our customers, give advice and respond to diverse inquiries, ranging from payment issues, refunds, cancellations and the creation of new orders
●  Complex tickets, these also need a solution
●  Translate customer feedback into actionable insights
●  Maintenance of our knowledge base, manuals and translation
●  Figure out what's next at our Customer Success department

What you will NOT be doing
●  Open and close tickets all day long
●  Respond automatically to customers or let them hanging for a while

This is you
●  You care about your customers and strive for excellence
●  Fluent in written and spoken English 
●  Either German or French or any other languages would be a plus
●  You aretech savvy and tech-minded as our product 'still' is
●  You have a good sense of humor
●  You have experience with a Saas company 
●  You have experience with Customer Success, CRM’s, and Ticket Management Systems
●  You are comfortable in a startup environment
●  You can work fully autonomously

 
What we offer

The task ahead is varied, interesting and challenging. You will work in a startup environment. You will have the chance to work with a growing international team. There is plenty of room for creativity and your own ideas. We offer a dynamic working environment with flexible hours remote, from home, or in the office if you’re nearby at headquarters in Hamburg. As well as an appropriate salary package based on cost of living including: paid vacation, local public holidays, paid sick leave & parental leave, employment & contractor options.

Be sure to mention the magic word IAMLIME when applying to show you read the job post completely. This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.


See more jobs at LimeSurvey

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

SaaS Customer Success Manager

AgencyAnalytics
3 months agoApply

Job Description

Time zones: MSK (UTC +3), CST (UTC +8), WIB (UTC +7), BST (UTC +6), UZT (UTC +5), IRDT (UTC +4:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

We're seeking a Customer Success champion to service the Asian and Australian customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product.

The success of our company is directly tied to the success of our subscribers, and our Customer Success team plays an essential role in helping these subscribers thrive. To continue achieving this, we’re specifically looking for fast-learning people with high-level communication and relationship-building skills, and excellent problem-solving abilities.

This is an opportunity to join a fast-growing and industry-leading company with an outstanding customer reputation. There is the possibility for long-term growth into more senior positions within the department. Individuals who thrive in this role are those with a mixed skillset, who can contribute ideas and take initiative, to strengthen our Customer Success interventions and grow our company.

This is not a basic “customer service” position: You’ll spend some time within our Customer Service department to learn our platform, then shift to focus on customer education, onboarding, expansion, retention, and relationship-building. Past experience with the above tasks will be extremely beneficial. It is highly preferable that you have background knowledge of SEO and/or digital marketing so you can understand our customers and their goals.

This position is 100% remote.


Key Responsibilities

  • Manage onboarding and education of new and existing customers

  • Proactive outreach to low-performing accounts, expansion opportunities, and churn risks

  • Run customer meetings (via Zoom) with a focus on ensuring customers are getting value from their subscription

  • Written communication via email, HubSpot, and Intercom

  • Handle medium- and high-value billing, upgrades, quotes, and related inquiries

  • Engage and collaborate with Sales and Customer Support teams when required

  • Escalate issues/bugs to engineers and collaborate to resolve

  • Use research skills, internal channels, and teamwork to solve problems

  • Manage customer feedback, insights, and feature requests to contribute to our product's continual development

  • Over time, contribute to the growth of the Customer Success department

  • Other tasks/projects, depending on your skills or interests


Job Benefits

  • Profit-sharing, distributed quarterly

  • 4 weeks vacation

  • Paid sick days

  • Continued education allowance

  • Annual fitness allowance

  • Home office equipment allowance

  • Full training provided

  • Competitive salary

  • Work from anywhere in the world

  • Supportive and highly collaborative work environment, where help is always available

  • Join a bootstrapped, product-focused, & customer-oriented team


Job requirements

  • Customer Success (or similar client/customer-facing) experience, preferably for a SaaS

  • Moderate understanding of SEO and/or digital marketing

  • Basic understanding of common digital marketing channels (Google Analytics, Google/Facebook Ads, social media marketing, email marketing, etc.)

  • Exceptional verbal and written communication skills

  • Exceptional interpersonal skills

  • Ability to demonstrate business value to customers

  • Native or bilingual English

  • Comfortable in a remote work environment

  • Passion for helping others succeed

  • High attention to detail and critical thinking

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Support Specialist

AgencyAnalytics
3 months agoApply

Job Description

Time zones: MSK (UTC +3), CST (UTC +8), WIB (UTC +7), BST (UTC +6), UZT (UTC +5), IRDT (UTC +4:30), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

We're seeking an experienced customer support champion to service the Australian and Asian customers (UTC+8) of our highly successful SaaS platform, which provides reporting and data management tools to some of the world's leading digital marketing agencies. This isn't your typical "customer service" position: You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. 

When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company. We have a great relationship with our customers, and a worldwide reputation for outstanding customer service. If you're the type of person who can help us continue on this path, we want to hear from you. 

It is highly preferable that you have background knowledge of SEO and digital marketing, to understand our customers and their needs. We'll provide full training on our platform and the tools we use to interact with customers. Almost all of your customer correspondence will be via Intercom live chat (no phone calling required), and you'll have the opportunity to handle other tasks or participate in other projects alongside your customer support work once you're fully trained.

We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the long term. Skills, interests, or proven experience related to content writing and documentation management, customer success, churn management, expansion, customer education, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide training and support along the way. 

This position is 100% remote and is open to applicants who can work 9am-5pm UTC+8.

Key Responsibilities


  • Support customers and provide product education via Intercom live chat
  • Assist customers with billing, upgrades, quotes, and similar inquiries
  • Engage and collaborate with sales and customer success teams when required
  • Use research skills, internal support channels, and teamwork to solve problems
  • Escalate issues/bugs to engineers and collaborate to resolve
  • Manage customer feedback, insights, and feature requests to contribute to our product's continual development
  • Contribute to internal and external documentation
  • Other projects depending on your skillset and past experience


Job Benefits

  • Profit-sharing, distributed quarterly
  • 4 weeks vacation 
  • Paid sick days
  • Continued education allowance
  • Annual fitness allowance
  • Home office equipment allowance
  • Work from anywhere in the world
  • Supportive, fun, and collaborative work environment
  • Join a bootstrapped, product-focused, & customer-oriented team


Job requirements

  • 2+ years in a similar customer support role, preferably for a SaaS
  • Moderate understanding of SEO and digital marketing
  • Basic understanding of common digital marketing channels (Google Analytics, Google/Facebook Ads, social media, email marketing, etc.)
  • Advanced communication and interpersonal skills
  • Exceptional written English
  • Passion for helping others succeed
  • High attention to detail and critical thinking 
  • Not a robot: We want people who can put a friendly touch on conversations, and can take initiative to solve problems
  • Comfortable in a remote work environment

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Support Specialist

AgencyAnalytics
3 months agoApply

Job Description

Time zones: MSK (UTC +3), CST (UTC +8), WIB (UTC +7), BST (UTC +6), UZT (UTC +5), IRDT (UTC +4:30), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

We're seeking an experienced customer support champion to service the Australian and Asian customers (UTC+12 or UTC +10) of our highly successful SaaS platform, which provides reporting and data management tools to some of the world's leading digital marketing agencies. This isn't your typical "customer service" position: You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. 

When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company. We have a great relationship with our customers, and a worldwide reputation for outstanding customer service. If you're the type of person who can help us continue on this path, we want to hear from you. 

It is highly preferable that you have background knowledge of SEO and digital marketing, to understand our customers and their needs. We'll provide full training on our platform and the tools we use to interact with customers. Almost all of your customer correspondence will be via Intercom live chat (no phone calling required), and you'll have the opportunity to handle other tasks or participate in other projects alongside your customer support work once you're fully trained.

We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the long term. Skills, interests, or proven experience related to content writing and documentation management, customer success, churn management, expansion, customer education, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide training and support along the way. 

This position is 100% remote and is open to applicants who can work 9am-5pm UTC+8.

Key Responsibilities


  • Support customers and provide product education via Intercom live chat
  • Assist customers with billing, upgrades, quotes, and similar inquiries
  • Engage and collaborate with sales and customer success teams when required
  • Use research skills, internal support channels, and teamwork to solve problems
  • Escalate issues/bugs to engineers and collaborate to resolve
  • Manage customer feedback, insights, and feature requests to contribute to our product's continual development
  • Contribute to internal and external documentation
  • Other projects depending on your skillset and past experience


Job Benefits

  • Profit-sharing, distributed quarterly
  • 4 weeks vacation 
  • Paid sick days
  • Continued education allowance
  • Annual fitness allowance
  • Home office equipment allowance
  • Work from anywhere in the world
  • Supportive, fun, and collaborative work environment
  • Join a bootstrapped, product-focused, & customer-oriented team


Job requirements

  • 2+ years in a similar customer support role, preferably for a SaaS
  • Moderate understanding of SEO and digital marketing
  • Basic understanding of common digital marketing channels (Google Analytics, Google/Facebook Ads, social media, email marketing, etc.)
  • Advanced communication and interpersonal skills
  • Exceptional written English
  • Passion for helping others succeed
  • High attention to detail and critical thinking 
  • Not a robot: We want people who can put a friendly touch on conversations, and can take initiative to solve problems
  • Comfortable in a remote work environment

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.