Jobs by tag: "marketing"

Showing 1-5 of 24 items.
00J

Virtual Customer Experience Agent - Based in Utah

Jetblack
Customer Support Member Services Customer Facing Agent a month agoApply

Job Description

Everyday will be different! You will provide value to our members by saving them time and money throughout a variety of different life events. You could be helping them find the perfect birthday or wedding gift for a family member or friend or simply reorder their diapers for their son or daughter. Most important is to create a world class member experience that can only be found on Jetblack!

Three important things to consider:
1. Do you have your own laptop and high speed internet?
2. Are you located in Utah and able to drive to STL daily for 2 weeks of training?
3. Are you available to work a full time job, preferably night shift (12:30-9pm MST)


Responsibilities

Deliver 100% member satisfaction
Wow every member acting as the voice of our bot with personalized recommendations, curated products, and high-touch service via primarily text communications
Demonstrate and build our brand as a celebrated, best-in-class member service organization
Respond promptly and accurately to member inquiries and requests
Troubleshoot any member facing issue related to product or processes and provide feedback to the internal teams who can help fix it
You will communicate virtually and use tools to do your job from email, agent portal, and Slack
Execute procurement activities across all categories, including source identification and order placement
Interact with vendors, logistics providers, and couriers to communicate accurate delivery details and improve service guidance
Collaborate with our Logistics team to strive for perfection in order execution and on-time fulfillment
Work with other functions and our product team to encode your knowledge about each customer, their needs, and the work you are doing to teach our machines to be more efficient for automation and quality assurance
Extract sentiments and preferences from customer conversations and requests
Enrich product data with relevant tags
Report to a Team Lead who is responsible for the performance, coaching, and engagement of their team.


Requirements

achelor's Degree or equivalent is preferred
Experience working in a customer service role, or customer facing role is preferred
Comfort with learning and adapting to new technology
Comfort with working from a secure home office and being managed by a Virtual Team Leader
Excellent written and verbal communication skills, fluent in English
Passion for customer service
Resourcefulness and the ability to operate independently with minimal oversight
Excellent organizational skills, attention to detail, and accuracy
Resilient; ability to quickly bounce back from setbacks with positivity and focus on the end goal
A high speed internet connection provided at your own expense is required. Minimum internet speed requirement is 15 Mbps.
You are required to have access to your own laptop.
We are recruiting for the 12:30pm-9:00pm shift as our current priority. Additional shifts may become available based on members demand but are not guaranteed. Applicants should be available/interested in working evening shifts.
Employment eligibility to work with Jetblack in the U.S. is required as the company will not pursue visa sponsorship for these positions

See more jobs at Jetblack

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

01M

Web Hosting Support/devops Dudes or Dudettes

Magemojo
Verified
customer support web hosting linux magento a month agoApply

Job Description

We Are:
MageMojo Magento hosting, a group of 35 talented devops guys who all work remotely. We believe passionate, talented people all working together smoothly yields awesome work that lets us build a solid infra and processes to prevent fires instead of spending time always putting out fires. We get along and we constantly improve only because we don't bullsh!t each other or our clients, we don't hide or say what we think others want to hear. We do this with respect and we value truth, transparency and honesty above all else. Of course there are times when we are in headphones-on, hyper-concentration mode. But we also draw a lot of support from each other and try to focus on the "human side" of support. We are curious students of the internet age who are interested in continuing to enhance our own work, sharing what we've learned, and learning from those around us.

You Are:
A solid human being with a good sense of humor in search of a job with a crew that is big enough to host important, meaningful sites and small enough to have fun doing it. Attention to detail and a seamless customer experience are important to you. You feel at home in the shell and have some scripting knowledge. You know there's nothing you can't do and no problem you can't solve with the help of the Interwebz, and Google of course. You have strong opinions about the way things should be done but aren't necessarily a zealot for any one process, technology, or denomination. You're inclined to express yourself through animated gifs and obscure movie quotes from the youtubes. You work well at the 11th hour, but even better at the first and second so we can be out at end of shift. You have an ear to the ground for new tech, whether it comes from hacker news or a programming subreddit, and a desire to dive in and try things out.

How To Apply:
Submit your resume and a few words about yourself, your achievements, what you love most in life, and what you want out of your career. We're not interested in standard issue cover letter babble and HR bubble wrap. Talk to us like a human being who values directness and using your own words. If you need to use a four-letter word to effectively express a previous engagement or an appropriately inappropriate metaphor to describe your ideal work environment, we'll take that over what you would think we typically "need to hear" in a job application. This is a full-time position with benefits and we're open to starting you with a freelance gig if wading into the water is preferred on both sides. Compensation is competitive and commensurate with experience.

See more jobs at Magemojo

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00P

Customer Success Engineer

Platform.sh
customer support engineer a month agoApply

Job Description

As a Customer Success Engineer you will be responsible to assess the nature of product or service issues and resolve support problems for customers and partners through support tickets, live chat, and occasional voice calls. Successful employees are willing to collaborate with other team members, able to meet deadlines, and excited to test new ideas, tools, and tactics. We are looking for motivators, go-getters, and ways to improve our processes, our products, and ourselves. As one of our Customer Success Engineers, you are our front line; when our customers think of how great Platform.sh is, they think of you.

In a given day you might:


* Troubleshoot issues pertaining to the underlying infrastructure running customer applications.

* Diagnose, debug, and document issues in both applications and systems.

* Deploy and configure cloud infrastructure resources.

* Troubleshoot, reproduce, and report bugs.

* Become a product expert and work toward improving our customer facing documentation.

* Participate in limited on-call shifts, providing timely responses to high priority tickets and incidents.

* Work under limited supervision with considerable latitude for personal initiative.

* Respond to customer inquiries through our ticketing solution, ZenDesk.

* Participate in training teammates.




Qualifications

Minimum Qualifications


* 3+ years combined of:



* Web development using PHP, Python, Ruby, or Go.

* Linux system administration.



* Experience using git for version control.

* Understanding of DNS as well as TLS and encryption.

* Exceptional communication skills to provide clear and empathetic customer support.




Preferred Qualifications


* Experience with Magento, Symfony, TYPO3, and/or Drupal.

* Understanding of CDNs or Varnish and web caching strategies.

* Familiarity with IaaS solutions, such as AWS, Microsoft Azure, and Google Compute Engine.

* Conversant in containerization technologies and techniques.

* Knowledge of nginx, Galera, GlusterFS, and Puppet.




Sound Like a Good Fit? We’d love to talk to you!  

This is a remote job. Work from anywhere!

We are a worldwide distributed team and are looking for a candidate who can perform well working remotely. To be an effective performer as a CSE here a Platform.sh, you’ll need to be able to effectively collaborate across time zones while operating with a high level of independence and autonomy.

See more jobs at Platform.sh

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00D

Technical Support Lead (AEST)

DISCO
a month agoApply

Job Description

Who we are

We're a music tech startup based in Melbourne, Australia, with a mostly remote team. Our app, DISCO, helps people and companies who work with music and other media - labels, artists, publishers, music supervisors, management companies, television networks - manage their music workflow. DISCO is used by thousands of people worldwide, from individual artists to some of the world's biggest music and media companies.

Since we launched in 2016, we’ve built a reputation for first class customer support, and for going the extra mile for our customers.

Who we're looking for

We’re looking for an experienced technical support lead to lead our support team and be the point person for key enterprise clients.

The candidate can be based anywhere, but will need to be able to cover Australian (AEST) business hours.

The role will involve:

• providing technical support to our customers, primarily by live chat, but also via email and phone and video calls

• writing clear, concise user and internal documentation, and creating helpful support videos

• overseeing the support team, setting up practices that will help us scale as the product grows

• customer success: helping customers get the most out of the product, and working with our design, product and development teams to use customer feedback to improve the product.

Requirements

While we don't necessarily need you to have experience in a start-up environment, we need someone who is happy to work in a small team on a fast growing product, who is technically adept and communicates clearly.

Our users are passionate about DISCO. We’re looking for someone who understands what we’re doing and is passionate about helping us grow.

We’re looking for someone who:

  • has experience supporting and troubleshooting a webapp, including triaging complex technical issues and relating key information to development teams, internal staff and customers
  • has very strong attention to detail – part of the role will involve checking the analysis and work done by lower level support staff, so this is crucial
  • has very good written and verbal communication skills (you proof things before you send them; you can write quickly and accurately with the right tone and sound like a human)
  • is curious and is always reading up on things you don't know about, and stays on top of trends in technology and things that might affect our startup and your role within it
  • has very strong technical fluency (know basic html and css and ideally one other programming language; you pick up new things quickly and like to know how things work)
  • has excellent analytical skills (able to troubleshoot problems quickly and efficiently)
  • is extremely organised, and able to set up systems for yourself and others
  • is able to work independently and quickly, and multi task.

Benefits

DISCO is a supportive, laidback, collaborative environment, with staff in six countries. There are strong opportunities for growth, advancement and leadership roles within the team. DISCO offers the opportunity to take ownership of your area and drive key initiatives within the business. We’re also flexible on working hours and where you work, with remote work an option for the right candidate.

We believe in working hard, supporting each other, and building something great. DISCO started out three years ago, and all of our key staff have been with the company for over two years, with very strong retention across all our departments.

Role will be full time, with salary commensurate with experience.

See more jobs at DISCO

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

01C

Customer Success Specialist: Top Health & Fitness App

Carb Manager
Verified
customer support a month agoApply

Job Description

# How do you apply?
Please send a resume and cover letter.

See more jobs at Carb Manager

How do you apply?

Please send a resume and cover letter.

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.