Jobs by tag: "marketing"

Job Description

enjoy troubleshooting technical issues and are detail-oriented? Are you able to communicate technical information simply and easily to technical and non-technical customers?\n\nIf so, we’d like you to learn about Files.com!\n\nAt Files.com, we believe that providing great customer support is a matter of integrity.\n\nWe won’t feel good about the product we’ve built if customers can’t figure out how to use it, if it has incomplete documentation, or if bugs don’t get resolved.\n\nWe invest heavily in our Customer Success team with the goal of being overstaffed so that our customers interact with a live person and get a timely resolution.\n\nAbout Files.com\n\nFiles.com is the new name for BrickFTP, a cloud storage service that has existed since 2009 and has over 1,700 paying business customers.\n\nOur company consists of 20 (and growing to 30 by the end of 2019) USA-based remote employees who work from home.\n\nOur products and services are used by over 2,000 enterprises and SMBs, including Target, Canonical, UPS, Leica, DirecTV, GoPro, Marriott, and more.\n\nWe’re Bootstrapped, Profitable, and Growing\n\nOur success comes from building a great service that solves problems for our customers, and our growth comes from expanding and improving our products as quickly as we can.\n\nWe believe that great products can only be built by great people. So we’re on a quest to find the smartest, most creative, and most motivated people, and create an environment in which they thrive.\n\nWe Are A Remote Company\n\nYou will work from home and have some flexibility to choose your working hours, allowing you to make time for family, recreation, vacations, or anything that is important to you.\n\nYou’ll take off 11 company-wide holidays per year as well as 20 days of PTO for vacations. You’ll have the time to take longer vacations and have fun.\n\nEvery quarter, you’ll travel to an in-person meeting with the entire team to meet and work together face to face. These meetings are in cities that are fun to visit. In the last few years, we’ve been to Austin, Orlando, New Orleans, San Diego, Las Vegas, and New York City.\n\nWe think that these in-person meetings are vital to the success of a remote team.\n\nAbout the Role\n\nOur Customer Success (Support) Team’s name reflects its primary goal: maximizing our customers’ success.\n\nDaily responsibilities in pursuit of this goal include providing technical support and generating written content.\n\nYou will will help triage customer reported issues and respond to them via phone, email, and chat.\n\nIn addition to providing customized solutions and recommendations, you will be asked to track recurring issues and report them to the appropriate team or individual.\n\nYou can further specialize in things like technical documentation, internationalization, and knowledge base once hired into this role.\n\nMinimum Qualifications:\n\n\n* \n\n5+ years of Customer Support / Service experience for a SaaS or technical business services company.\n\n\n* \n\nAbility to communicate technical information in a simplified, easy to understand manner.\n\n\n* \n\nExcellent written and verbal communication skills.\n\n\n* \n\nTop-notch customer demeanor.\n\n\n\n\n\nPreferred Qualifications:\n\n\n* \n\n8+ years of Customer Support / Service experience.\n\n\n* \n\nKnowledge of hosting-related topics and technologies like TCP/IP, IP routing, DNS, FTP, HTTP, Email, Firewalls, SSL/TLS, Unix, or Linux.\n\n\n* \n\nExperience working on a remote team.\n\n\n\n\n\nOur Core Beliefs\n\nHere are just some of our Core Beliefs:\n\nWe believe that allowing and supporting 100% remote work gives us access to great people we wouldn’t otherwise be able to hire. We tend to hire folks who are later in their careers, which means they usually have their family established somewhere. By offering remote work, we can hire the best people, no matter where they’re located.\n\nWe believe that the best way we can acquire top talent is by being an amazing place to work. Work from home, travel with the team, and surround yourself with top tier people at Files.com. Read about everything we’ve done to make working at Files.com great.\n\nWe believe in building products that we actually use ourselves. We are our own toughest critics and we put all of our products through their paces every day.

Job Description

# How do you apply?
Sounds like you?
Then hit the apply button and send us the following:
* Your CV
* A write-up explaining who you are and why you are interested in working at komoot
* Feel free to send us something that shows us a little more about what youre interested in, be it your Twitter/Instagram account, or your OpenStreetMap profile if you have one

Job Description

About VividCortex
VividCortex is a groundbreaking database monitoring platform that gives developers and DBAs deep visibility into the database. Our solution is delivered as software-as-a-service and helps our customers see and analyze the work their databases are doing in unprecedented detail. It addresses critical issues in measuring and managing today's large, distributed, diverse storage tiers composed of multiple different clustered products, all working together.

We have a fast-growing customer base of well-known companies, and a tremendous reputation in our market for delivering a high-quality, innovative solution for database performance problems that are common in thousands of enterprises. VividCortex is based in the Washington DC area, with offices in Arlington and Charlottesville, VA and remote team members in the US and abroad.

At VividCortex, we believe diversity is strength. We encourage applicants from all walks of life and all backgrounds.

About the Role
VividCortex is looking for a Customer Success Engineer to help customers and prospects find immediate and sustained value in their use of VividCortex. You'll use your technical expertise to drive adoption of our product, increase customers' utilization, grow our renewal business, and help us expand our services. You'll serve as a “white glove concierge” resource for customers, providing actionable insights and recommendations.

The position offers excellent benefits, a competitive base salary, and the opportunity for equity.  




Responsibilities




* Be the subject matter expert internally and externally for at least one database platform. Have in-depth knowledge of performance management and scalability to better support our product and customers.

* Become and remain familiar with our customer base, their systems and applications, and their usage of VividCortex.

* Broaden adoption of usage of our product among our customers' DBAs, Dev Team and Managers, using a data-driven approach you help design.

* Routinely analyze customer’s usage of VividCortex and the health and status of their deployments. You'll present this info to our customers and prospects who are in a product trial.

* Participate in the sales process as a product evangelist. You will serve as a technical expert on the product to illustrate how VividCortex solves customer pain points.

* Develop methods of predicting account growth, success, and churn, and take action on accounts that might be at risk.

* Collaborate with marketing, sales, and engineering to ensure that product and positioning needs, as well as other sales opportunities, are fed back to each team.

* Attend industry and partner conferences, and speak/demo VividCortex to current and future customers. Activities may include speaking at conferences, conducting webinars, blogging and other customer-facing outlets. 

* Work together with the engineering team and the front-end  and back-end engineering managers to implement, deliver, and drive adoption of product features.










Preferred Qualifications




* Experience as a database administrator, devops engineer, or operations.

* Expertise in open source database management, with a particular preference for mastery of MongoDB, MySQL or PostgreSQL. Experience with Percona Server is a plus.

* Fluent knowledge of Linux operating systems and cloud environments such as AWS.

* Proficient in other application performance monitoring products, having used them on the job, so you can apply that to your work here. Experience with New Relic is plus.

* Experience in client-facing roles where you've provided consulting services or customized tech solutions to clients.










Bonus points if:




* You have public speaking experience from conferences and giving trainings.

* You have experience in data analysis and using SaaS success metrics.

* You have a strong desire to help make life better for DBAs and engineers!








Note to Agencies and Recruiters: VividCortex has a strict company policy against engaging with unsolicited contact from agencies or recruiters.  Unsolicited resumes and leads are property of VividCortex and VividCortex explicitly denies that any information sent to VividCortex can be construed as consideration.

Job Description

Duties and Responsibilities:

HYPR is looking for a exceptional Customer Success Engineer to help our customers deploy and integrate HYPR's true passwordless solution on-prem, in the cloud or hybrid environment. The responsibilities will include owning the technical engagement and success of customer implementations, defining architectures, rolling out HYPR in phases and in the process troubleshoot and resolve customer challenges by working with the customer and HYPR product management and engineering.

The Customer Success Engineer will travel up to 50% of the time and is the leading representative of the Company in front of client deployments, and rollouts with significant visibility across leadership and Company goals.

Preferred Qualifications:


* 5+ years experience in a customer facing capacity such as customer success engineer or sales engineer (POC level) or professional services.

* Ability to work creatively and analytically to solve technical problems and understand business issues

* Excellent communication and troubleshooting skills and able to multitask. 

* Development background is a big plus especially if it on IOS or Android

* Authentication and Authorization

* Deployment and Architecture

* FIDO, SAML, OAuth, OIDC, RADIUS, LDAP

* Significant technical background in some of these described protocols

* Coding in Java, Python, Shell, Swift

* Windows such as Domain Controllers, Active Directory and Active Directory Certificate Services

* Comfortable in working on Linux

* REST API and tools such as curl, openssl, packet sniffing etc

* Contribute to artifacts such as knowledge base, blogs and customer portal to ensure repeatable processes and solutions

* Work with all business units such as product management, engineering and services by communicating proactively to resolve customer issues





Education: 


* Bachelors or Masters Degree in Computer Science or related engineering field




What HYPR Offers: 


* All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines

* An organisation with a great work life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet.

* Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important.

* High levels of ownership. We understand that we are able to do our best work when we can bring insights together.

* An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best.

* Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale.




Benefits Include: 


* Competitive Salary & Equity offer with significant upside as we scale

* Great Medical/Dental/Vision coverage, as well as FSA/HSA, 401k available and more

* Generous equipment budget and customized workstation. You will have what you need to be successful





Work authorization: US Citizen or H1B
Full Time Opportunity: Yes
Remote: Available


HYPR is an Equal Opportunity Employer.

Job Description

Are you interested in being part of a global Technical Support Engineering team that supports the innovation that drives open source development?  Would you like to have the ability to solve customer issues without navigating multiple levels of internal bureaucracy? Would you like to work directly with product development teams and have a real impact on products used by millions of software engineers?   If so, this role is for you. 

We are searching for another great Senior Technical Support Engineer to support our APAC customers.   While this is a 100% remote role, we are looking for the Engineer to be based in New South Wales Australia.

Our Support Engineers work with support and engineering team members to perform triage, the root cause analysis, debugging and troubleshooting of our product installations which are both cloud-based and on-premise.  You will maintain our knowledge base of best practices, known issues, and solutions. Additionally, you will extend our support infrastructure by crafting and writing diagnostic tools and scripts. And, you will even write some code.

While our Technical Support Engineers come from many different backgrounds, they have previous development and/or quality engineering experience.  They thrive on the challenge of solving a variety of problems at the application, operating system, and network levels. While this is a very challenging role, there is a tremendous amount of satisfaction that comes from learning new tools and technologies. You are not going to get bored in this role!

What we are looking for


* Strong technical troubleshooting and problem-solving skills.

* Deep understanding of operating systems (Linux, Windows, OSX, etc.).

* Knowledge of networking (Sockets, HTTP, LDAP, proxies/firewalls, SSL).

* Java thread and heap dump analysis ability. 

* Strong written and oral communication skills.