Jobs by tag: "marketing"

Showing 1-5 of 58 items.
10

SaaS Customer Success Manager

AgencyAnalytics
5 days agoApply

Job Description

Time zones: WIB (UTC +7)

We're seeking a Customer Success champion to service the Asian and Australian customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product.

The success of our company is directly tied to the success of our subscribers, and our Customer Success team plays an essential role in helping these subscribers thrive. To continue achieving this, we’re specifically looking for fast-learning people with high-level communication and relationship-building skills, and excellent problem-solving abilities.

This is an opportunity to join a fast-growing and industry-leading company with an outstanding customer reputation. There is the possibility for long-term growth into more senior positions within the department. Individuals who thrive in this role are those with a mixed skillset, who can contribute ideas and take initiative, to strengthen our Customer Success interventions and grow our company.

This is not a basic “customer service” position: You’ll spend some time within our Customer Service department to learn our platform, then shift to focus on customer education, onboarding, expansion, retention, and relationship-building. Past experience with the above tasks will be extremely beneficial. It is highly preferable that you have background knowledge of SEO and/or digital marketing so you can understand our customers and their goals.

This position is 100% remote.


Key Responsibilities

  • Manage onboarding and education of new and existing customers

  • Proactive outreach to low-performing accounts, expansion opportunities, and churn risks

  • Run customer meetings (via Zoom) with a focus on ensuring customers are getting value from their subscription

  • Written communication via email, HubSpot, and Intercom

  • Handle medium- and high-value billing, upgrades, quotes, and related inquiries

  • Engage and collaborate with Sales and Customer Support teams when required

  • Escalate issues/bugs to engineers and collaborate to resolve

  • Use research skills, internal channels, and teamwork to solve problems

  • Manage customer feedback, insights, and feature requests to contribute to our product's continual development

  • Over time, contribute to the growth of the Customer Success department

  • Other tasks/projects, depending on your skills or interests


Job Benefits

  • Profit-sharing, distributed quarterly

  • 3 weeks vacation

  • Paid sick days

  • Continued education allowance

  • Annual fitness allowance

  • Home office equipment allowance

  • Full training provided

  • Competitive salary

  • Work from anywhere in the world

  • Supportive and highly collaborative work environment, where help is always available

  • Join a bootstrapped, product-focused, & customer-oriented team


Job requirements

  • Customer Success (or similar client/customer-facing) experience, preferably for a SaaS

  • Moderate understanding of SEO and/or digital marketing

  • Basic understanding of common digital marketing channels (Google Analytics, Google/Facebook Ads, social media marketing, email marketing, etc.)

  • Exceptional verbal and written communication skills

  • Exceptional interpersonal skills

  • Ability to demonstrate business value to customers

  • Native or bilingual English

  • Comfortable in a remote work environment

  • Passion for helping others succeed

  • High attention to detail and critical thinking

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

SaaS Customer Success Manager

AgencyAnalytics
5 days agoApply

Job Description

Time zones: MSK (UTC +3), CST (UTC +8), WIB (UTC +7), BST (UTC +6), UZT (UTC +5), IRDT (UTC +4:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

We're seeking a Customer Success champion to service the Asian and Australian customers of our highly successful SaaS platform. You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product.

The success of our company is directly tied to the success of our subscribers, and our Customer Success team plays an essential role in helping these subscribers thrive. To continue achieving this, we’re specifically looking for fast-learning people with high-level communication and relationship-building skills, and excellent problem-solving abilities.

This is an opportunity to join a fast-growing and industry-leading company with an outstanding customer reputation. There is the possibility for long-term growth into more senior positions within the department. Individuals who thrive in this role are those with a mixed skillset, who can contribute ideas and take initiative, to strengthen our Customer Success interventions and grow our company.

This is not a basic “customer service” position: You’ll spend some time within our Customer Service department to learn our platform, then shift to focus on customer education, onboarding, expansion, retention, and relationship-building. Past experience with the above tasks will be extremely beneficial. It is highly preferable that you have background knowledge of SEO and/or digital marketing so you can understand our customers and their goals.

This position is 100% remote.


Key Responsibilities

  • Manage onboarding and education of new and existing customers

  • Proactive outreach to low-performing accounts, expansion opportunities, and churn risks

  • Run customer meetings (via Zoom) with a focus on ensuring customers are getting value from their subscription

  • Written communication via email, HubSpot, and Intercom

  • Handle medium- and high-value billing, upgrades, quotes, and related inquiries

  • Engage and collaborate with Sales and Customer Support teams when required

  • Escalate issues/bugs to engineers and collaborate to resolve

  • Use research skills, internal channels, and teamwork to solve problems

  • Manage customer feedback, insights, and feature requests to contribute to our product's continual development

  • Over time, contribute to the growth of the Customer Success department

  • Other tasks/projects, depending on your skills or interests


Job Benefits

  • Profit-sharing, distributed quarterly

  • 3 weeks vacation

  • Paid sick days

  • Continued education allowance

  • Annual fitness allowance

  • Home office equipment allowance

  • Full training provided

  • Competitive salary

  • Work from anywhere in the world

  • Supportive and highly collaborative work environment, where help is always available

  • Join a bootstrapped, product-focused, & customer-oriented team


Job requirements

  • Customer Success (or similar client/customer-facing) experience, preferably for a SaaS

  • Moderate understanding of SEO and/or digital marketing

  • Basic understanding of common digital marketing channels (Google Analytics, Google/Facebook Ads, social media marketing, email marketing, etc.)

  • Exceptional verbal and written communication skills

  • Exceptional interpersonal skills

  • Ability to demonstrate business value to customers

  • Native or bilingual English

  • Comfortable in a remote work environment

  • Passion for helping others succeed

  • High attention to detail and critical thinking

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00P

Merchant Technical Support Manager (m/f/d)

Payoneer Merchant Services
6 days agoApply

Job Description

Are you looking to be part of an international and revolutionary Fintech company? Interested to shape the world of payments and be an integral part of a dedicated team in a fast-paced environment?



THE POSITION


We are expanding and are looking for a Merchant Technical Support Manager (m/f/d) to support our core Merchant Onboarding and Support team in Munich.


You will be a key player within the Onboarding and Support team and will actively contribute to maintaining the highest level of support service we want to provide to our merchants.


You will use your strong communication and client service skills to continuously engage with internal and external stakeholders to resolve our merchants’ technical issues as efficiently as possible. You will work closely with multiple internal teams: Sales, Account Management, Sales Engineering, Merchant Onboarding and Product teams.



KEY RESPONSIBILITIES

  • Become an integral part of our core support team and assist our merchants experiencing technical challenges while processing through our platforms
  • Work closely with our merchants’ technical teams to assist with integration and configuration questions
  • Prioritize your tickets, raised by our clients, using your technical and soft skills to understand the merchants requirements and our SLAs
  • Communicate with payment providers as well as internal teams to diagnose and solve technical issues for our merchants
  • Follow our escalation procedures for critical issues and working closely with the internal engineering organization and product managers
  • Participate in the on-call service rotation to provide merchants support in the evenings and over weekends
  • Use the available tools to investigate, troubleshoot and resolve the issues raised to you


REQUIRED SKILLS and EXPERIENCE

  • Service oriented mindset where you aim to provide consistently the best support to our merchants
  • Highly motivated, flexible, well-organized person who can work unsupervised and also very effective in a team environment
  • Strong analytical skills and very practical approach in solving challenges
  • Deep technical understanding of web services / APIs and system integrations (JavaScript, React)
  • Excellent written and spoken English skills to a level where you can confidently explain complex concepts and transfer knowledge to other people

 
DESIRED SKILLS

  • Two years’ experience in a technical merchant support role
  • Previous experience with e-commerce payment methods and payment flow related products
  • Programming experience in Java and/or Python
  • Incident & Service management experience following ITSM
  • German language skills

 
WHAT WE OFFER

  • A dynamic and spirited team that knows how to work hard and have fun
  • High steep learning curve and a dynamic industry potential for personal development
  • A working environment built around people
  • The possibility to do remote work in accordance with company policies
  • High potential for personal development
  • The ability to have an impact and shape the future of Merchant Services at Payoneer
  • Flexible working style
  • Spacious, naturally lit office space
  • Regular team events
  • Qualitrain
  • Gym subsidy
  • All the equipment required for you to do your job will be sent to your home


See more jobs at Payoneer Merchant Services

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00

Work From Home Customer Support

Omni Interactions
virtual at home technical support 2 months agoApply

Job Description

Set your own hours, work from home, make $14-16/hour & try something new - our top paying projects pay $17/hour!



As a 1099 gig worker, you run your own business, write your own schedule (set your own hours!), and make as much or little as you want! Take control of your work by working from home on the Omni platform. Leave the 9 to 5 & join the gig economy!



As a gig worker with Omni, you are self-employed. You may have heard about other gig companies, but we're different. How? Its simple: We pay for available time! No more wasting time hoping you get a call, or not being paid for anything other than talk time. Working on the Omni platform, you will ACTUALLY make $14-16/hour GUARANTEED!

GBA Responsibilities
What work will you be performing?

You'll be providing customer service (taking inbound phone calls, answering chat messages, & responding to emails) for Fortune 500 companies.



You will interact with customers through phone and/or chat/email, helping them with anything they need!



What Youll Do

Work from home, or any quiet place with a closed door
Choosing when & how often you want to work
Respond to chats, emails, and calls from customers
Quickly help customers with good solutions
Solve problems in a creative way
Document details of calls & customer interactions in the appropriate systems
Type and talk at the same time
Navigate multiple systems, programs, and screens at the same time


Who You Are

Great communication skills (verbal and written)
Can type 25 WPM or more with 90% accuracy
Solid computer skills, including typing and navigation
Comfortable empathizing and remaining patient with difficult callers
Requirements
Earning Potential

Projects will have varying earning potential, but all projects pay for time spent talking on the phone/chatting & assisting callers (unlike other gig companies - we pay you for available time!) You can also receive performance-based pay & other incentives. Current projects are paying anywhere from $14-16/hour.


As a self-employed 1099 Independent Contractor providing work-from-home customer support services, you are responsible for your own tax obligations. Actual earnings may vary depending on campaign, call type, call volume, and other factors. Independent Contractors are responsible for expenses and control their own income.


Scheduling & Hours

GBA's providing service on the Omni platform choose their own schedule by self-scheduling in 30-minute or 1 hour blocks. You get to choose how when & how often you provide services. The more hours you work, the higher your earning potential!

Apply Now
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#Salary and compensation
No salary data published by company so we estimated salary based on previous jobs related to . $20,000 — $30,000/year


#Location
US

See more jobs at Omni Interactions

How do you apply?

\n\nPlease apply at this link [https://careers-omniinteractions.icims.com/jobs/search?hashed=-625977263](https://)

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00

Associate Customer Support Manager

Duolingo
exec 2 months agoApply

Job Description

Our mission at Duolingo is to develop the best education in the world and make it universally available. But weve got more left to do and that's where you come in!

Duolingo is the most popular language-learning application in the world, with over 500 million users and over half a billion exercises completed daily. Beyond our core learning product, we have also entered into literacy with Duolingo ABC and English proficiency testing with the Duolingo English Test.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!

We are hiring an Associate Customer Support Manager to join a world-class company with a world-changing mission. Your main goal will be to deliver outstanding support to ensure a fun and worry-free experience for our learners! This is the ideal role for someone who is interested in improving existing customer support workflows and building an exceptional workforce in a fast-paced, innovative environment. You will be a champion for our users, working cross-functionally with other teams to report bugs and trends in learner feedback. This position requires a strong critical thinker who can help maintain our stellar metrics when supporting our premium subscribers.

You Will...


* Monitor metrics to measure overall Customer Support team performance

* Assist with ongoing hiring processes for our Customer Support team

* Manage ongoing onboarding tasks for our Customer Support team

* Build and craft troubleshooting communication for our customers

* Manage execution and success of ongoing training programs for our Customer Support team

* Track user trends and learner feedback

* Work cross-functionally with other teams to track and triage bug reports

* Engage our learners via top social media channels

* Assist with special projects and have opportunities to take on increased responsibility

* Be willing and able to be on call on a rotating basis in the evenings, on weekends, and on holidays




You Have...


* Strong interpersonal and problem solving skills

* Excellent attention to detail

* Highly professional communication skills

* Basic familiarity with Duolingo products, such as the Duolingo app and our website.

* Ability to navigate and tackle projects independently without sacrificing quality of work

* The interest in dissecting technical processes, improving upon them, and making them easily comprehensible by a variety of audiences




Requirements:


* Ability to work full-time from or relocate to Pittsburgh, PA

* A bachelors degree or higher

* Experience with CRM tools (i.e. Zendesk)

* At least 2-3 years of proven experience




Exceptional Candidates Will Have...


* Conversational in French, Spanish, or Portuguese

* Experience working in tech

* Experience working with remote workforces, especially those spread across multiple timezones





We aim to return to office, and as such are requiring all employees to be fully vaccinated against COVID-19.

Take a peek at how we care for our employees' holistic well-being with our benefits here.

#Salary and compensation
$55,000 — $85,000/year


#Location
Pittsburgh, Pennsylvania, United States

See more jobs at Duolingo

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.