Jobs by tag: "customer-support"
1 | 0 | ![]() Customer Support Specialist (EU)AgencyAnalyticsCustomer SupportEurope Only | a day ago | Apply | Job DescriptionWe're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position. You'll be joining a small, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. Almost all of your customer correspondence will be done using Intercom. No phone calling required. It is highly preferable that you have a background in SEO or digital marketing so you can understand our customers and their goals. When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company. We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the medium to long term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide full training and support along the way. Key Responsibilities
Job Benefits
Job requirements
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1 | 0 | ![]() B2B Software Customer Support RepresentativeSalesflow.ioCustomer SupportLatin America Only | a day ago | Apply | Job DescriptionTime zones: EST (UTC -5), UTC -4, UTC -3We are looking for a professional, self-motivated and enthusiastic Customer support representative that meets our client's expectations and needs at the same time that they ensure customers have the best possible experience using our system. We are looking for someone that is tech-savvy and uses a friendly approach when interacting with customers. The Role
The Profile
Computer knowledge/ skills:
What we offer:
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1 | 0 | ![]() Customer Success SpecialistTillerCustomer SupportUSA Only | a day ago | Apply | Job DescriptionTime zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)We’d love to hear from you if you’re enthusiastic and knowledgeable about spreadsheets, both Google Sheets and Excel, have a knack for solving riddles, love helping people, and have an interest in personal and small business finances. As a Tiller Customer Success Specialist you're on the frontlines interacting with our customers and helping them troubleshoot issues ranging from a bank data connection gone bad to an N/A error in cell B12 on the Foundation Template. You’ll also be responsible for helping educate customers on the product, answering basic questions like how to sort a large data set in a spreadsheet or sharing ideas and content for how they can customize their spreadsheets to best meet their specific money management needs. For most customers, you’ll be one of the only people at Tiller they get to know. By joining the team, you’ll be instrumental in growing our strong reputation for a responsive and friendly customer experience that will ultimately empower customers to take charge of their finances and own their destiny. ABOUT YOU:
BONUS POINTS FOR
IN YOUR ROLE YOU WILL:
A FEW EMPLOYEE PERKS:
Tiller is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information. POSITION DETAILS
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1 | 0 | ![]() Product support Jedi, Australia/New Zealand/AEST+2Creative ForceCustomer SupportAnywhere in the World | 18 days ago | Apply | Job DescriptionProduct support JediWe’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in the Asia-Pacific timezone (APAC). Our software has a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. SaaS experience, strong communication skills, patience, curiosity, ability to multi-task and friendliness are key to success in this role. Important: If you are not based in Australia/New Zealand/AEST+2 timezones, please do not apply. We won't accept changing your work hours to suit these timezones. Everyone in the company works during business hours of the country they live in. We strongly believe this is an important factor in employee happiness and work-life balance. RoleYou will be part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis. Our support is across email tickets, phone and 1-1 Zoom calls. Once trained, you will take up onboarding and run client meetings to help with issue resolution, best practices and product adoption. You’ll test and report bugs, put forth considered feedback to product teams; always seeking to improve our products. We play startup every now and then—new tools implemented as experiments and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair, but you will need to be flexible. Essentials
ResponsibilitiesProduct support and improvement
Be amazing with clients
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1 | 0 | ![]() Product support Jedi, Australia/New Zealand/AEST+2Creative ForceCustomer SupportOceania Only | 18 days ago | Apply | Job DescriptionTime zones: LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30), NUT (UTC -11)Product support JediWe’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in the Asia-Pacific timezone (APAC). Our software has a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. SaaS experience, strong communication skills, patience, curiosity, ability to multi-task and friendliness are key to success in this role. Important: If you are not based in Australia/New Zealand/AEST+2 timezones, please do not apply. We won't accept changing your work hours to suit these timezones. Everyone in the company works during business hours of the country they live in. We strongly believe this is an important factor in employee happiness and work-life balance. RoleYou will be part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis. Our support is across email tickets, phone and 1-1 Zoom calls. Once trained, you will take up onboarding and run client meetings to help with issue resolution, best practices and product adoption. You’ll test and report bugs, put forth considered feedback to product teams; always seeking to improve our products. We play startup every now and then—new tools implemented as experiments and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results. We don’t expect you to be a slave to your chair, but you will need to be flexible. Essentials
ResponsibilitiesProduct support and improvement
Be amazing with clients
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