Jobs by tag: "customer-support"

Showing 1-5 of 1,445 items.
10

Customer Support Specialist (EU)

AgencyAnalytics
a day agoApply

Job Description

We're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position. You'll be joining a small, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. Almost all of your customer correspondence will be done using Intercom. No phone calling required. It is highly preferable that you have a background in SEO or digital marketing so you can understand our customers and their goals.

When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company. We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the medium to long term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide full training and support along the way.


Key Responsibilities

  • Respond to customers inquiries via Intercom
  • Create knowledgebase help articles
  • Escalate issues/bugs to developers
  • Other projects depending on your skillset (writing, product management, customer success, etc)

Job Benefits

  • Profit-sharing, distributed quarterly
  • Frequent promotions
  • 4 weeks vacation and paid sick days
  • Monthly Happy Hour
  • Extended health benefits
  • Continued education allowance
  • Annual fitness allowance
  • Work from anywhere in the world
  • Join a bootstrapped, product-focused, & customer-oriented team

Job requirements

  • 2+ years in a similar technical support role for a SaaS
  • Moderate understanding of SEO and/or Digital Marketing
  • Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media, etc)
  • Advanced written communication skills
  • Native / Bilingual English

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

B2B Software Customer Support Representative

Salesflow.io
a day agoApply

Job Description

Time zones: EST (UTC -5), UTC -4, UTC -3

We are looking for a professional, self-motivated and enthusiastic Customer support representative that meets our client's expectations and needs at the same time that they ensure customers have the best possible experience using our system. We are looking for someone that is tech-savvy and uses a friendly approach when interacting with customers.

The Role

  • Professional handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly
  • Thoroughly and efficiently gather customer information, access and fulfil customer needs, and educate the customer to prevent the need for future contact. 
  • Manage and prioritize multiple concerns
  • Organize workflow to meet customer timeframes
  • Record details of inquiries, comments, and complaints
  • Communicate and coordinate with internal departments (Development, sales and QA)
  • Handle issues in the best interest of both the customer and the company.
  • Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience. 
  • Demonstrates ownership to resolve challenging customer issues, escalating when necessary
  • Demonstrate conflict resolution and negotiation skills
  • Ability to determine customer needs and provide appropriate solution
  • Working closely with Support Team Leader to deliver the best customer solutions and resolutions in a fast-paced environment with support tickets and chats
  • Working closely with other regions to cross-support, communicate and sync

The Profile

  • +2 Years of Customer Support experience
  • Strong problem-solving, verbal, and written communication skills (English)
  • Analytic and problem-solving personality 
  • Some experience with calls, online ticketing systems, and technical support 1st and 2nd line support.
  • Ability to work independently, but recognize when to escalate things to the management or the rest of the team. 
  • Ability to communicate clearly and professionally, both verbally and in writing.
  • Has “thick skin” and is able to handle complaints and unpleasant customers.
  • Good comprehension skills - the ability to clearly understand and state the issues customers present.
  • Highly developed sense of integrity and commitment to customer satisfaction.
  • Demonstrated passion for excellence with respect to treating and caring for customers.
  • Excellent problem-solving and analytical skills
  • Aptitude for learning new technologies quickly 
  • Strong detail orientation and communication/listening skills.
  • Fluently speak and write in English
  • Possess a strong work ethic and team player mentality.
  • Responsible and accountable
  • An amazing sense of humour and wants to be part of an in-house team

Computer knowledge/ skills:

  • Some experience working with technical products such as software
  • Ability to use a desktop computer system
  • Excellent typing skills
  • Some knowledge and experience with Ticketing systems, online chats, and email handling queries
  • Ability to successfully adapt to changes in the work environment
  • Tech-savvy, troubleshooting, diagnosis, and technical review
  • Custom integrations, API, IPs, and proxy experience/knowledge are a bonus

What we offer:

  • Competitive salary based on experience- $25K to $29K year
  • 23 Paid holidays
  • Formal training programs
  • Career growth opportunities
  • Super fun and friendly team
  • US working 12 pm to 8 pm EST

See more jobs at Salesflow.io

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Success Specialist

Tiller
a day agoApply

Job Description

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)


We’d love to hear from you if you’re enthusiastic and knowledgeable about spreadsheets, both Google Sheets and Excel, have a knack for solving riddles, love helping people, and have an interest in personal and small business finances. 


As a Tiller Customer Success Specialist you're on the frontlines interacting with our customers and helping them troubleshoot issues ranging from a bank data connection gone bad to an N/A error in cell B12 on the Foundation Template. You’ll also be responsible for helping educate customers on the product, answering basic questions like how to sort a large data set in a spreadsheet or sharing ideas and content for how they can customize their spreadsheets to best meet their specific money management needs. 

For most customers, you’ll be one of the only people at Tiller they get to know. By joining the team, you’ll be instrumental in growing our strong reputation for a responsive and friendly customer experience that will ultimately empower customers to take charge of their finances and own their destiny. 

ABOUT YOU:
  • You were born a problem solver and you love helping people. 
  • You’re available Thursday through Monday for a minimum of a 4 hour shift, including Saturday and Sunday.
  • You have a working knowledge of Google Sheets & Microsoft Excel.
  • You’re so passionate about diving into products that of course you’ll read every help center article.
  • You have 1+ years of customer support experience or a background that makes you a perfect fit.
  • Up-to-date LinkedIn profile with current and prior work history.

BONUS POINTS FOR
  • Background in or passion for personal finances or small business finances. 

IN YOUR ROLE YOU WILL: 
  • Gain a deep understanding of the inner workings of Tiller and our product.
  • Spend most hours of your workday in Intercom, our support messaging tool, or Discourse, our community forum, responding to customer and community inquiries.
  • Assist in evolving the customer success program at Tiller.

A FEW EMPLOYEE PERKS:
  • Work from anywhere
  • Awesome, supportive colleagues who know how to have a good laugh together
  • A new Mac to help you do your best work.

Tiller is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

POSITION DETAILS
  • Part time or full time hours available 
  • Health insurance and PTO benefits eligible after full time for 30 days
  • Pay starting at $17 per hour. Upon successfully completing training milestones and based on performance reviews compensation will be in the $20 to $23 per hour range, usually within the first 6-12 months.
  • This is an hourly position with direct deposit paychecks twice per month.

See more jobs at Tiller

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Product support Jedi, Australia/New Zealand/AEST+2

Creative Force
18 days agoApply

Job Description

Product support Jedi

We’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in the Asia-Pacific timezone (APAC). Our software has a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. SaaS experience, strong communication skills, patience, curiosity, ability to multi-task and friendliness are key to success in this role.

Important: If you are not based in Australia/New Zealand/AEST+2 timezones, please do not apply. 
We won't accept changing your work hours to suit these timezones. Everyone in the company works during business hours of the country they live in. We strongly believe this is an important factor in employee happiness and work-life balance. 
 

Role

You will be part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis.

Our support is across email tickets, phone and 1-1 Zoom calls. Once trained, you will take up onboarding and run client meetings to help with issue resolution, best practices and product adoption. 

You’ll test and report bugs, put forth considered feedback to product teams; always seeking to improve our products. 

We play startup every now and then—new tools implemented as experiments and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results.  We don’t expect you to be a slave to your chair, but you will need to be flexible. 

Essentials

  • You are located somewhere in Australia/New Zealand/AEST+2 timezones
  • 3+ years professional experience, preferably in a SaaS support/client facing role
  • Native English speaker (or 100% fluent), bi-lingual is a bonus!
  • Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough)
  • You have fantastic interpersonal skills and are an excellent communicator, verbal and written
  • You love to talk to clients. Four-five meetings a day only makes you more energetic!
  • You love solving problems and helping others solve theirs 
  • You write in well constructed sentences and pay close attention to detail
  • You’re curious, and love learning
  • You are not shy to upsell or answer “sales-y” questions
  • You’re super organised and process oriented. You are comfortable using multiple software applications for various aspects of the role. We have a process for everything!
  • You can work independently, are self-motivated, but enjoy being part of a team
  • Working remotely suits you perfectly, your natural work ethic makes you a high performer!
  • You have access to fast, reliable internet and a dedicated space to work without distractions

Responsibilities

Product support and improvement
  • Self-driven learning to become a product expert
  • Be the first port of call on all inbound support queries via email/tickets, phone and (later) chat
  • Run 1-1 Zoom calls with clients to help resolve queries and provide technical consultation 
  • Adhere to our consistent (and impressive!) first-time-reply metric 
  • Provide technically accurate responses after carefully testing necessary scenarios
  • Work with the engineering team to resolve bugs and follow through with updates 
  • Identify and report common user issues for product improvement
Be amazing with clients
  • Respond quickly (we’re big on speed)
  • Able to really listen to people, get to the heart of the issue and see it through to resolution
  • Convey appreciation and respect to our clients at all times
  • Strive to build trusting relationships based on honesty and transparency



See more jobs at Creative Force

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Product support Jedi, Australia/New Zealand/AEST+2

Creative Force
18 days agoApply

Job Description

Time zones: LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30), NUT (UTC -11)

Product support Jedi

We’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in the Asia-Pacific timezone (APAC). Our software has a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. SaaS experience, strong communication skills, patience, curiosity, ability to multi-task and friendliness are key to success in this role.

Important: If you are not based in Australia/New Zealand/AEST+2 timezones, please do not apply. 
We won't accept changing your work hours to suit these timezones. Everyone in the company works during business hours of the country they live in. We strongly believe this is an important factor in employee happiness and work-life balance. 
 

Role

You will be part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis.

Our support is across email tickets, phone and 1-1 Zoom calls. Once trained, you will take up onboarding and run client meetings to help with issue resolution, best practices and product adoption. 

You’ll test and report bugs, put forth considered feedback to product teams; always seeking to improve our products. 

We play startup every now and then—new tools implemented as experiments and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results.  We don’t expect you to be a slave to your chair, but you will need to be flexible. 

Essentials

  • You are located somewhere in Australia/New Zealand/AEST+2 timezones
  • 3+ years professional experience, preferably in a SaaS support/client facing role
  • Native English speaker (or 100% fluent), bi-lingual is a bonus!
  • Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough)
  • You have fantastic interpersonal skills and are an excellent communicator, verbal and written
  • You love to talk to clients. Four-five meetings a day only makes you more energetic!
  • You love solving problems and helping others solve theirs 
  • You write in well constructed sentences and pay close attention to detail
  • You’re curious, and love learning
  • You are not shy to upsell or answer “sales-y” questions
  • You’re super organised and process oriented. You are comfortable using multiple software applications for various aspects of the role. We have a process for everything!
  • You can work independently, are self-motivated, but enjoy being part of a team
  • Working remotely suits you perfectly, your natural work ethic makes you a high performer!
  • You have access to fast, reliable internet and a dedicated space to work without distractions

Responsibilities

Product support and improvement
  • Self-driven learning to become a product expert
  • Be the first port of call on all inbound support queries via email/tickets, phone and (later) chat
  • Run 1-1 Zoom calls with clients to help resolve queries and provide technical consultation 
  • Adhere to our consistent (and impressive!) first-time-reply metric 
  • Provide technically accurate responses after carefully testing necessary scenarios
  • Work with the engineering team to resolve bugs and follow through with updates 
  • Identify and report common user issues for product improvement
Be amazing with clients
  • Respond quickly (we’re big on speed)
  • Able to really listen to people, get to the heart of the issue and see it through to resolution
  • Convey appreciation and respect to our clients at all times
  • Strive to build trusting relationships based on honesty and transparency



See more jobs at Creative Force

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.