Jobs by tag: "customer-support"

Job Description

ons: USA ( East Coast - EST timezone)\nExperience: Minimum 5 years experience\n\nGrafana is the defecto standard open source dashboarding tool for visualizing and analyzing metrics. Since Grafana is open source, our user base ranges from finance firms at Wall Street to small beehive community groups. The most common use-case for Grafana is infrastructure and application monitoring. Grafana helps companies gain insight into how their applications and users behave, enabling them to iterate and improve faster.\n\nSince their introduction a few years ago, Grafana plugins have been a success story. The plugin functionality has allowed the Grafana community to extend and customize Grafana by building new database integrations and new visualizations.\n\nAs a member of the Plugins team, you will be working on:\n * Maintaining and improving core plugins in Grafana like the Prometheus, Graphite, InfluxDB and Elasticsearch data sources\n * Writing new plugins\n * Improving the plugins toolkit\n * Converting core plugins from AngularJS to React and helping the community to port their plugins\n * Writing and maintaining Grafana backend plugins (primarily in written in Go)\n * Interacting closely with the active Grafana plugin community as well as supporting Grafana Labs customers\n \n\nBelieve in Open Source Software? Talk to us.\n\nBenefits\n\nAt our core Grafana Labs is an open company. We believe that open source is the superior way to build and deliver software. We also believe in being open and transparent with our employees. We believe that transparency breeds trust and that trust is the foundation of great teamwork. We actively seek to break down silos, empower employees with information and allow people to see the whole picture. This transparency extends to our strategy, our financials, our successes and failures. We empower our team to make their own decisions and trust that they will try to do the right thing. \nWe are a remote first team. Our three founders are on three different continents and our team of 100+ global employees are based in 20+ different countries. Hiring remotely unlocks the broadest, most diverse, most talented pool of potential employees. It also means that we have built our culture around a flexible and autonomous work environment based on trust. \nEqual Opportunity Employer\nAt Grafana Labs were building a company where a diverse mix of talented people want to come, to stay, and to do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and were working hard to make sure thats the foundation of our organisation as we grow.

Job Description

rk at Tilda?\n\n* Create a product which will redefine medical innovation: Tilda is a fully-integrated clinical trial network. We help pharma innovators leverage our unprecedented data insights, to better execute their clinical trial programs. Thus, we have the chance to institute a meaningful impact on millions of lives. You can help us realize that goal.\n\n* Work with some of the best engineers in the world: We are a team of repeat founders, who have built companies in cloud infrastructure, mobile security and life sciences. Our small team of founding engineers are passion driven, and have a long history of achievement.\n\n* Tackle our most interesting and impactful problems: Our team is still small, and people wear many hats. You'd jump between product, marketing, internal tools, process — participating in every phase from inception to implementation. Absolutely no boredom.\n\n* Join us at a magical time: We've hit revenue growth and product-market fit, which gives us a huge green field to work with. You'd join at the perfect time to shape what we build and how we grow.\n\n\n\nAbout this Role\n\nSo, what will you do as a Software Engineer?\n\n\n* You are comfortable building complex workflow management software\n\n* You can architect full-stack and work on how to segregate backend API vs frontend\n\n* You are familiar with how ERP software is built, and how to manage complex dependencies and workflows in software programming techniques\n\n* You'll have a natural eye towards repetitive human processes, and figure ways to automate them. You'd be proficient at tying various service APIs together to create an automated workflows.\n\n\n\n\nThis might be for you if...\n\n\n* You have experience scaling production software. You've worked on a product experiencing rapid growth and understand what needs to be done to scale to the next level.\n\n* You can readily learn most technologies as you go. To you, technologies are about tools and tradeoffs, not an ideology.\n\n* You care about the business implications of anything you build. You're not just going after cool stuff — you understand the balance between craft, speed, and the bottom line.\n\n* You've spent meaningful time as a senior engineer or tech lead — or even better, you've managed a team before.\n\n\n\n\nBonus: You're fluent with Ruby on Rails, Postgres, Docker, Kubernetes.\n\nNote: We are a remote-first company and are looking for team members who are comfortable with remote work. We are open to any region / timezone as long as you are self-motivated and can demonstrate a strong work ethic.

Job Description

looking for a Senior Software Engineer to join the Anonos BigPrivacy team.\n\nAs a member of our engineering team, you will have responsibility over the ongoing development and maintenance of state-of-the-art data privacy software. You will make expert design decisions and technology recommendations based on your broad knowledge of modern software development.\n\n\n\nWe are a 100% remote organization. We use Slack and Zoom for communication, Ansible, TravisCI and AWS for CI/CD, and GitHub/ZenHub for tracking user stories. We work using the Kanban methodology, with monthly releases, and have regular backlog grooming meetings and retrospectives to continuously improve our processes.\n\n\nOur software is implemented in Java, Kotlin, and JavaScript (Node.js). We are looking for someone with expert level knowledge of Java or Kotlin, and have an interest in working with server-side JavaScript. You should also be comfortable automating tasks, writing shell scripts, and working with Linux servers and cloud environments (primarily AWS). Some other technologies we use: Docker, Kubernetes, Apache Spark, Cassandra, Apache Kafka, MongoDB, React.js, Spring framework.\n\nAnonos takes pride in its high-quality software so you must be committed to a high standard of development and testing. We expect you to think about programming tasks critically and develop code that is clean, reusable, efficient, well-documented, and well-tested. If you can explain what the SOLID principles are and why they are beneficial, how to properly go about refactoring, and compare and contrast various testing frameworks, then you will likely be a good fit for our team.\n\nWe are interested in speaking with exceptional people who can bring the following to the team:\n\n- 8+ years of Java software development experience\n- Expert-level proficiency with object-oriented design and programming\n- 100% committed to test-driven development, this is your preferred practice for developing software\n\n- Experience working with the Apache Spark data processing framework\n\n- Experience with the Spring framework and Spring Boot applications\n- Interest in learning new technologies and tools (especially related to big data)\n- Comfortable working in an Ubuntu Linux server environment\n- Proficiency with Git, Maven and Linux

Job Description

esearch International is a research company based out of Redmond, Washington. Working with some of the biggest companies in the industry, we aim to improve your experience via paid research studies. Whether it be the latest video game or productivity tools, we value your feedback and experience. We are currently conducting a research study called the IT Professional Study. We are looking for currently employed Full-Time IT Professionals who use compliance software tools like Proofpoint, Smarsh, Forcepoint, and Symantec. This study is a one-time remote via an online meeting. We’re offering $175 for participation in this study. Session lengths are 90 minutes. These studies provide a platform for our researchers to receive feedback for an existing or upcoming products or software. We have included the survey link for the study below. Taking the survey will help determine if you fit the profile requirements. If you complete the survey, and you are actually a fit to the study's requirements, URI will follow up with you. I have summarized the study details below. In order to be considered, you must take the survey below. Thank you!\n\nStudy: IT Professional Study\n\nGratuity: $175\n\nSession Length:  90 minutes \n\nLocation: Remote via Online Meeting \n\nDates: January. Available dates are located within the survey\n\nSurvey: IT Professional Study (Qualification Survey)

Job Description

mes are our most valuable asset and also the most difficult to buy and sell. Knock is on a mission to make trading in your house as simple and certain as trading in your car. Started by founding team members of Trulia.com (NYSE: TRLA, acquired by Zillow for $3.5B), Knock is an online home trade-in platform that uses data science to price homes accurately, technology to sell them quickly and a dedicated team of professionals to guide you every step of the way. We share the same top-tier investors as iconic brands like Netflix, Tivo, Match, HomeAway and Houzz.\n\n\nWe are seeking a passionate NodeJS Backend Software Engineer to help us design and build our customer-facing APIs and backend services. You must be a developer with a keen sense of good system design and application architecture. We are looking for someone who is passionate about creating great products and making the world amazing for homebuyers.\n\n\nAt Knock, we have fun, we move fast, we support and celebrate our fellow teammates, and we live by our POPSICLE values.\n\n\nAs a Software Engineer on the Backend team you will: \n\n\n* Design, build and maintain APIs and tools that power Knock’s internal and customer-facing applications. Communicate your designs to fellow engineers.\n\n* Understand the data that power our applications, and be able to propose appropriate data models for new features.\n\n* Build new services from scratch, as well as maintain existing applications.\n\n* Provide secure and seamless integration of Knock’s applications to our SaaS partners.\n\n* Committed to good engineering practice of testing, logging, alerting and deployment processes.\n\n\n\n\n\nWe’re looking for Knockstars who have: \n\n\n* Must be U.S. based.\n\n* BS in Computer Science or equivalent experience.\n\n* Minimum of 3 years of full lifecycle software development experience in Node.js, including coding, testing, troubleshooting, and deployment.\n\n* Strong desire to work at a rapidly growing startup and make it a success. Comfortable learning new technologies and tools.\n\n* Expert in Javascript (Node.js). Experience with various Node.js modules such as fastify, hapi.js, lodash, async.\n\n\n\n\n\n* Experience with AWS ecosystem such as Lambda, S3, SNS, SQS, and CloudWatch.\n\n\n\n\n\n* Strong SQL knowledge (Mysql or Postgres), familiarity with techniques to identify slow queries and debugging.\n\n* A strong customer-first mindset and data-driven approach to their work\n\n* Proven success working remotely in prior positions & are experienced working with a distributed, national team \n\n\n\n\n\nBonus points for knowledge of:\n\n\n* Docker ecosystem and container orchestration systems such as Amazon ECS or Kubernetes.\n\n\n\n\n\nWhat We Can Offer You:\n\n\n* An amazing opportunity to be an integral part of building the next multi-billion dollar consumer brand around the single largest purchase of our lives.\n\n* Talented, passionate and mission-driven peers disrupting the status quo.\n\n* Competitive cash, full medical, dental, vision benefits, 401k, flexible work schedule, unlimited vacation (2 weeks mandatory) and sick time.\n\n* Flexibility to live and work anywhere within the United States. As we are a distributed company and engineering team, we are open to any U.S. location for this role.\n\n\n\n\n\nWe have offices in New York, San Francisco, Atlanta, Charlotte, Raleigh, Dallas-Fort Worth, Phoenix, and Denver with more on the way. In fact, we are proud to be a distributed company with employees in 21 different states. This is an amazing opportunity to be an integral part of building a multi-billion dollar consumer brand in an industry that is long overdue for a new way of doing things. You will be working with a passionate, mission-driven team that is disrupting the status quo.\n\n\nKnock is an Equal Opportunity Employer.\n\n\nPlease no recruitment firm or agency inquiries, you will not receive a reply from us.