Jobs by tag: "customer-support"

Job Description

st Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyber attacks. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate analysis and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has intelligent agents that work actively inside applications to prevent data breaches, defeat hackers and secure the entire enterprise from development, to operations, to production.\n\nMembers of our Performance Engineering team believe in continuous measurement to drive product improvements and code optimizations. You would rather spend your time enabling engineering teams to more effectively understand the performance impact of their code. You thrive in an environment where there is something new to learn with each major effort. \n\nResponsibilities\n\n\n* Focus on constant improvement of uptime and page speed\n\n* Perform automated and ad-hoc analysis on usage patterns, data growth, and application change to prevent performance bottlenecks\n\n* Design, build, and configure environments and services at AWS\n\n* Partner to improve operational efficiency through automation, visibility, and transparency of performance and reliability metrics.\n\n\n\n\nAbout You\n\n\n* You love to make web applications faster and efficient.\n\n* History of working with Performance testing and monitoring tools\n\n* You love to break things, and you like to share how you did it.\n\n* You’re a storyteller with compelling stories about that time you learned something new in order to solve a problem for your company, and stories about the times you helped your team mates skill up.\n\n* You have powerful stories about the failures and mistakes you’ve made and the lessons learned. You share them as cautionary tales with your team mates.\n\n* You can demonstrate familiarity with common language frameworks. Java is preferred to start, but .NET, Ruby, Go, Python and Javascript are also key to our product offering.\n\n* You approach problems from a product perspective, thinking through how the user will interact with what you're building.\n\n* You have strong communication skills. You ask questions, let others know when you need help, and tell others what you need. You write things down so someone else on your team can do them.\n\n* You're a problem solver. You believe the best work is the result of finding the simplest solution to complex challenges. We see simplicity as the greatest expression of intelligence and responsibility.\n\n* You see the big picture. You understand how the code you write interacts with systems and services, both internally and externally.\n\n* Bachelor’s Degree or equivalent\n\n* Background developing applications using Java, Tomcat, and MySQL\n\n* Understanding of data modeling for relation and non-relational persistence \n\n\n\n\nBonus Points\n\n\n* Distributed Queues\n\n* Service Discovery\n\n* Caching Design\n\n* Advanced Knowledge of AWS Features and Services\n\n* Spring and Hibernate Excellence\n\n* Knowledge of database fundamentals: SQL, schema, internals (MySQL)\n\n* JVM and garbage collector tuning, heap dump analysis experience\n\n* Experience with the following performance tools: JMeter, YourKit, New Relic, SumoLogic\n\n* Experience in using UI profilers and deep understanding of Chrome developer tools\n\n* Understanding of how a browser works (Chrome Devtools, UI Automator)\n\n\n\n\nWhat We Offer\n\n\n* The opportunity to work with some of the highest performing individuals in the world with the goal of establishing memories of the best part of your career ever.\n\n* Competitive compensation\n\n* Daily in-office team lunches\n\n* Meaningful stock plans\n\n* Medical, dental, and vision benefits\n\n* Flexible paid time off \n\n\n

Job Description

’s data-driven products & services are used in a wide range of industries, with a growing focus on sustainable systems (e.g. energy, water, climate, waste). We value pragmatic solutions and have cultivated a modern technology stack that combines software development (python microservices, react frontends), infrastructure automation (docker, kubernetes), and machine learning (scikit-learn, pytorch) into a developer-friendly CICD flow.\n\nAs a member of the software engineering team, you will:\n\n\n* Develop products and services for advanced machine learning applications in interesting and important problem spaces.\n\n* Join a group of talented and congenial team members where you will be respected in your software design decisions and take ownership of the systems that you build.\n\n* Learn from and collaborate with senior engineers and co-founders.\n\n* Work on all layers—designing database schemas, connecting AWS services, building python services that leverage machine learning libraries, crafting frontend features, etc.\n\n\n\n\nSound interesting? We are hiring for a variety of experience levels, so all are welcome to apply. We are  interested in hearing from candidates who have publicly available open-source and/or technical writing examples and are looking to take their next step in their professional careers.  Please reach out if:\n\nYou have:\n\n\n* (Must) Good communication skills for technical and non-technical audiences.\n\n* (Must) Experience deploying systems with some mix of AWS/Docker/Ansible/etc.\n\n* (Must) Proficient on all backend layers - databases, services and APIs.\n\n* (Must) A collaborative attitude oriented around craftsmanship and team success.\n\n* (Should) An interest in systems thinking & enjoy stitching components together.\n\n* (Should) Have experience working within a microservices oriented architecture.\n\n* (Nice) Built systems that process large amounts of data and/or traffic.\n\n* (Nice) Strong computer science principles, and/or algorithmic skills.\n\n* (Nice) Experience with machine learning applications.\n\n\n\n\n You would like these perks:\n\n\n* Work from anywhere in the US! Rho AI is a tight-knit, fully distributed team.\n\n* Work with a highly engaged team, learn together, and make decisions that impact the whole company.\n\n* Benefits, including health insurance and 401k.\n\n\n\n\n You meet these criteria:\n\n\n* You are seeking a full-time job.\n\n* You reside in the United States.\n\n* You are authorized / eligible to work for any company in the United States.\n\n* You are in a continental US time zone, or willing to align your schedule.\n\n\n\n\nTo get an interview, you must supply:\n\n\n* A cover letter that explains why you are 1) specifically interested in Rho AI as a company and 2) a good fit for this particular position.\n\n* A resume that includes: 1) your relevant professional experience, and 2) links to code samples, technical blog posts, and other examples of your work.\n\n\n

Job Description

t reside in the United States\n\nWe are looking for self-motivated, highly effective mobile developers who would like to join us on the ground floor of building a strong organization of applications developers and leaders that will advance our internal and external mobile presence and make us a leader in the financial industry. You will be able to help set direction and shape this new area that will focus on delivering superior mobile experiences to clients, branches and HQ.\n\n\nResponsibilities:\n\n* Design and build advanced applications for the iOS platform \n\n* Collaborate with cross-functional teams to define, design, and ship new features \n\n* Unit-test code for robustness, including edge cases, usability, and general reliability \n\n* Work on bug fixing and improving application performance \n\n* Continuously discover, evaluate, and implement new technologies to maximize development efficiency\n\n\n\nRequirements\n\n\n* BS/MS degree in Computer Science, Engineering, a related subject, or equivalent job experience\n\n* 3+ years of mobile applications development experience\n\n* Proven working experience in software development\n\n* Working experience in iOS development\n\n* Have published one or more iOS apps in the Apple App Store or MDM\n\n* A deep familiarity with Swift\n\n* Experience with third-party libraries and APIs\n\n* Working knowledge of the general mobile landscape, architectures, trends, and emerging technologies\n\n* Solid understanding of the full mobile development life cycle\n\n\n

Job Description

ing Center, we build powerful, beautiful applications specifically for churches. Each of our apps has a dedicated team of designers and developers who are committed to refining and expanding their specific app in response to real customer needs. Our customers include over 90 of the 100 largest churches in the country, but also tens of thousands of small community and neighborhood churches, and we strive to make day-to-day operations easier for all of them.\n\nWere a development driven company over half our staff are either developers or designers who code, and even our founder spends much of his time programming and were seeking another developer with expertise in Ruby, Rails, and React to help make our software even better.\n\n\n### Developers at Planning Center are:\n\nInvested. We care about the products we create and the people we create them for, and we all contribute to the vision and direction of our apps. Every one of our developers is critical to their team. \n\nCurious. We arent afraid to ask questions, experiment, and iterate. We also love playing with fun new technologies, and we have Free Weeks every few months for exploring projects that spark our interest. \n\nHumble. We are always looking for opportunities to grow and learn from one another.\n\nWe believe the strongest teams are made up of people with diverse backgrounds and experiences, and we are committed to cultivating that diversity here at Planning Center. We are ready for the ongoing work that goes into building an inclusive, supportive place for you to do your best work.\n\n### In your daily life at Planning Center, you could expect to:\n\n* Take ownership of your projects and have a voice in how to best complete them\n* Collaborate with your product manager, front-end designer, and fellow app team developers\n* Engage in an agile development process\n* Make coffee eight different ways in our rad coffee bar\n* ...or, if youre remote, drink coffee in a hip co-working space that we help pay for\n* Do work youre proud of alongside a team of smart, thoughtful, like-minded developers\n\n### What to Expect If You Apply\n\nThere's no reason for this process to be an adventure full of unknown surprises! Here's what you're getting yourself into:\n\n1. Submit your resume.\n2. We'll have a quick and casual phone call (10-15 minutes) to introduce ourselves and to double check that this position is the type of position that you are interested in and could be a good fit for.\n3. You'll be sent a programming exercise covering the basics of the tech stack that we use at Planning Center (Ruby, Rails, and React). This is an opportunity for you to see a glimpse of the kind of work you'd be doing here, and for us to begin evaluating technical skills.\n4. A live pair programming exercise with our team. There's no whiteboards, and no typing! Someone from our team will type as the two of you work through a pair programming exercise together. You'll get to meet another potential future co-worker, and we'll get a glimpse into how you work as we make some tests pass together.\n5. Pack your bags, you're coming to San Diego! The final step is a day in our San Diego office where you'll get to meet our leadership team and members of your potential new product team. It will be a full day of interviews with different people where we'll both have lots of chances to find out if we're a good fit for each other.\n6. It's offer time! Throughout all the previous steps, your expertise and experience have been assessed against our [well defined developer levels](https://docs.google.com/document/d/1KHCkuuwvTvFhr9N0eAQg9O4OUVAcCaejYqDe8eEnQyY) and the salary amount of the offer will be decided solely based on that assessment. At Planning Center, every developer of the same skill level makes the same amount (plus a small bonus for seniority). We aim to pay at the 90th percentile for each level based on research from [Payscale](https://payscale.com).\n\n\n##

Requirements

ble to work in the United States.\n2. If remote, must be willing to travel to the office four times each year to connect with the rest of the team in person.\n3. Proven experience as a full stack developer (or similar role) using Ruby, Rails, and React.\n\n\n### Benefits\n\nWe love our people and want this to be the best place for them to work. In addition to a competitive salary (starting between $100,000 - $150,000 depending on expertise), we offer:\n\n* Full health, dental, and vision coverage\n* Company contribution to a 401(k)\n* Mobile phone allowance\n* Co-working stipend\n* Health stipend for counseling or a gym membership\n* Charitable giving match\n* Paid parental leave\n* Vacation and paid holidays\n* Paid Fridays off in the summer\n* Continual education allowance for books, videos, or conferences\n* Free weeks every several months to work on a project of your choosing\n\n### Gear\n\nThe things you need to get your job done - laptop, monitor, standing desk, chair - all on us!\n\n### Work from Anywhere in the USA\n\nWe are dedicated to hiring the best talent available; part of working at Planning Center is the option to work remote! We fly our remote team into the office once every quarter, so you can enjoy the nice California weather and connect with the rest of the team (75% of which is remote).\n\nIf you've applied in the past, feel free to apply again!

Job Description

st Security is the world’s leading provider of security technology that enables software applications to protect themselves against cyber attacks. Contrast's patented deep security instrumentation is the breakthrough technology that enables highly accurate analysis and always-on protection of an entire application portfolio, without disruptive scanning or expensive security experts. Only Contrast has intelligent agents that work actively inside applications to prevent data breaches, defeat hackers and secure the entire enterprise from development, to operations, to production.\n\nThe Software Development Engineer in Test (SDET) believes the reward for a job well done is another job. You would rather spend your time enabling engineering teams to more effectively write their own tests than write tests for them. You thrive in an environment where there is something new to learn with each major effort. \n\nImagine landing with an engineering team with a goal of improving their unit testing coverage.  Maybe they need help mocking services? Maybe they need help just refactoring a large group of tests during a system upgrade? Maybe they need help starting a load testing practice? Our teams will ask. You will research, implement and train.  When you are done with that job, a new one will await you with another of our teams.  \n\nResponsibilities\n\n\n* Work with multiple agile teams to establish automated test metric goals and achieve them. \n\n* Work with teams to set up processes, patterns and standards to increase unit test coverage\n\n* Work with teams to set up processes, patterns and standards to automate high value performance testing (benchmark, load and stress)\n\n* Work with teams to set up high value automated API tests\n\n* Working with the Ops teams to test infrastructure as code gets you a gold star\n\n* Contribute to our synthetic test infrastructure run against our production SaaS systems for real-time awareness of product uptime and functional stability.\n\n* Build and maintain expertise in several languages and their testing tool sets over time.\n\n* A passion for automation – a key team goal is to reduce daily toil through automation\n\n* Work cross-functionally within a service team and be a core contributor in every significant engineering solution that is delivered\n\n* Debug production issues across services and levels of the stack\n\n* Participate in on-call rotations, along with every member of the engineering team\n\n* Solid understanding of system design, including the operational trade-offs of various designs\n\n* Solid programming and troubleshooting skills. You may be called upon to help with systems written in Java, .NET, Ruby, Go, Python and Javascript. You won’t be expected to know everything, but we are looking for people who can dig through a codebase for debugging and commit tactical fixes opportunities.\n\n\n\n\nAbout You\n\n\n* You don't love writing code, you love writing code that test's the code.\n\n* You have 5+ years in technology with at least three in a QA Automation Role or SDET\n\n* You love to break things, and you like to share how you did it.\n\n* You’re a storyteller with compelling stories about that time you learned something new in order to solve a problem for your company, and stories about the times you helped your team mates skill up.\n\n* You have powerful stories about the failures and mistakes you’ve made and the lessons learned. You share them as cautionary tales with your team mates.\n\n* You can find your way around a database, but you are better at mocking them.\n\n* You can demonstrate familiarity with common language frameworks. Java is preferred to start, but .NET, Ruby, Go, Python and Javascript are also key to our product offering.\n\n* You have a desire to make the Internet a safer place.\n\n* You have a passion for tools, testing frameworks, methodologies and implementations. You choose them based on the the best fit for the problem at hand. \n\n* You approach problems from a product perspective, thinking through how the user will interact with what you're building.\n\n* You have strong communication skills. You ask questions, let others know when you need help, and tell others what you need. You write things down so someone else on your team can do them.\n\n* You're a problem solver. You believe the best work is the result of finding the simplest solution to complex challenges. We see simplicity as the greatest expression of intelligence and responsibility.\n\n* You see the big picture. You understand how the code you write interacts with systems and services, both internally and externally.\n\n\n\n\nWhat We Offer\n\n\n* The opportunity to work with some of the highest performing individuals in the world with the goal of establishing memories of the best part of your career ever.\n\n* Competitive compensation\n\n* Daily in-office team lunches\n\n* Meaningful stock plans\n\n* Medical, dental, and vision benefits\n\n* Flexible paid time off \n\n\n\n\nBy submitting your application, you are providing Personally Identifiable Information about yourself (cover letter, resume, references, or other employment-related information) and hereby give your consent for Contrast Security, and/ or our HR-related Service Providers, to use this information for the purpose of processing, evaluating and responding to your application for current and future career opportunities. Contrast Security is an equal opportunity employer and our team is comprised of individuals from many diverse backgrounds, lifestyles and locations.