Jobs by tag: "customer-support"

Showing 1-5 of 1,504 items.
00

Office Assistant

Cranky Concierge
3 days agoApply

Job Description

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

At Cranky Concierge, we strive to be the most useful and worry-free travel service available. We use our superior industry knowledge to book travel, monitor for issues, and step in when things go wrong. We’ve grown steadily and continuously since our founding in 2009, and now we need more help. This is where you come in. 

We’re looking for an Office Assistant to help our staff best serve our clients. Keep reading to learn more. 

The​ ​Role

  • Primary Duties
  • Answer phones and direct clients to staff or assist with simple issues (e.g. asking about our pricing, collecting client-provided information, and manually handling client intake)
  • Monitor incoming emails and assign tasks to staff or respond directly to clients
  • Setting up client trip information to begin the planning process
  • Secondary Duties
  • Perform accounting tasks and run credit cards when needed
  • Assist staff with various tasks as asked
  • Call airlines to assist with client travel arrangements (e.g. book seat assignments, retrieve or modify travel details)
  • Upload time-sensitive travel to our flight monitoring tools
  • Add client information to our booking system
How does that sound? If it’s the kind of thing you’d like to do, then here’s what we’re looking for. 

You 

  • Reliable - You’ll be working remotely, and we don’t like to micro-manage. Things move quickly here and we need everyone to be on duty when expected. If you say you’ll do something, we need to trust you’ll follow through.
  • Quick Learner - We don’t require that you know a ton about the travel industry for this job. We’ll train you on what you need to know. We just need you to be able to pick things up quickly. 
  • Detail Oriented - Dealing with air travel is not easy since there are a million important details and all have to be conveyed correctly. Even little things matter. For example, does it bother you that there’s no hyphen between “Detail” and “Oriented”? If so, we like you already.
  • Common Sense - You should have it. Clients don’t always tell us exactly what we need, so you need to know when to put the pieces together and when to ask for more information. 
  • Pleasant - There will be a fair bit of client interaction in this role, and they won’t always be happy. We need you to keep composure and remain pleasant at all times when dealing with clients. 
  • Clear Background - Since you’ll be handling sensitive data, a background check will be required. 
  • Business Casual - Our interactions with clients are always professional, but that doesn’t mean they’re rigid or stilted. It’s always a conversation, and it should sound like one. (As for the dress code, well, we’re home-based so that’s up to you.) 
The​ ​Details 

If you still think you’d be a great fit, here’s where we get into the weeds. 

  • You’ll work remotely, so make sure you have a quiet and comfortable workspace.
  • Preference is given to those who have permanent residency in Arizona, California, Colorado, Florida, Georgia, Idaho, New York, Nevada, North Carolina, South Carolina, Tennessee, and Texas 
  • You’ll need to have a reliable computer and phone. We’re a cloud-based company, so a quality internet connection is required.
  • Be comfortable with online chat for internal needs, sometimes with video.
  • We are looking for a full-time employee to work 9a-5:30p PT Mon-Fri
  • Starting pay is $15-$17 per hour.
If this sounds like something you’d like to do, we want to hear from you.


See more jobs at Cranky Concierge

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10T

Admin and Support Specialist

The Interaction Design Foundation
a month agoApply

Job Description

NOTE: This is a full-time, remote, long-term position, accommodating time zones across Europe, Africa, South/Central/Western Asia.

Are you a strong communicator and troubleshooter? Do you have an eye for detail and a desire to help people achieve their goals through online learning?  Do you enjoy working cross-functionally to solve problems and thrive in a fast-paced and dynamic environment? 

Then this might be the role for you.

Join a fantastic team who dedicate their days to improving people’s livesand careers through the power of design. Trusted by over 165,000 members and Fortune 500 companies, Interaction Design Foundation (IxDF) is looking for an Admin and Support Specialist to support our rapidly growing team and help us continue to provide our members with the best possible online learning experience.

Our members are at the heart of what we do—they’re the reason we exist—so we go out of our way to serve them as best we can. That’s why we’re looking for a talented and hard-working candidate who has a strong work ethic, an empathetic nature, and a natural drive for perfection.

What you will be doing

You will help us achieve our vision of becoming the best and most recognized design school on the planet. Ahead of you is an enriching journey on which you will make an impact as you:
  • Correspond daily with our existing and prospective members across multiple channels, answer their questions and solve their problems.
  • Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a gratifying one!
  • Collaborate cross-functionally with various teams to improve internal workflow operations as well as the user experience of the platform.
  • Perform general administrative and ad-hoc projects and support extended team members as needed.
  • Maintain and improve documentation, ensuring top-quality, meaningful resources that drive results forward.
  • Help shape internal processes that directly impact engagement and improve our KPIs.
  • Update our internal knowledge base and contribute to department initiatives around knowledge sharing.
  • Communicate and collaborate effectively with other teams to relay customer needs, maximize retention and growth, and communicate learnings. 
  • Become a true embodiment of our values, and often be the first point of contact that people have with our community. So, you will be an essential part of our team—someone who directly helps our foundation grow further and further!

About you

  • You thrive in a fast-paced environment with ad-hoc projects of varying complexities.
  • You are excited to help people and earn their gratitude.
  • You are resourceful and autonomous when taking on new tasks and projects, relying on problem-solving skills to make it all work.
  • Attention to detail and thoroughness are second nature to you. 
  • You enjoy solving ad-hoc problems and meeting specific needs of different people. You even relish solving issues before they arise or that may have gone unsaid. 
  • You have outstanding written communication skills and a strong desire to learn and help out where necessary.
  • You know what ownership of a task means and how to deliver it. 
  • You crave consistency and are not easily distracted, even when faced with repetitive patterns of work.
  • You are comfortable with tight deadlines and have strong prioritization skills to help you meet them.
  • You are resilient to setbacks, and when things go off-track, you can bounce back and even provide valuable solutions along the way.
  • You are highly self-disciplined and thus work well in a flat hierarchy with lots of freedom and minimal supervision.

What can we offer?

  • A full-time position, within a fully remote organization. Daily video-based contact with your colleagues from elsewhere on the planet, and you’ll get to meet them on team trips 1–2 times per year. 
  • Forget fluffy titles, political agendas and corporate drama. Your colleagues value your character, work ethic, and what you actually achieve. Junior or senior, if you embody old-school virtues of always striving to become the best version of yourself, you'll thrive at the IxDF. 
  • Work with a highly scalable impact-driven model where we’ve consistently created more than 50% growth year-on-year since 2013. Bootstrapped with zero investment capital but built purely on consistency over time and the conviction that affordable design education can improve the quality of life of humankind.
  • Work in a company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – but with a high level of orderliness and efficiency
  • Have the chance to feel the impact of helping an ever-growing design education brand empower and enrich the lives of millions of people
  • Work in a company culture where idealism meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, work ethic, long-term thinking, and self-discipline. 
  • Work with people who have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.
  • The chance to impact the lives of tens of thousands of designers around the world and put smiles on their faces as you ease their learning journeys.
  • Being highly valued for your worker bee mindset - many organizations undervalue admin and support employees, but here, you’ll be joining one of our most valued and cherished teams.

How to learn more and apply

We are currently accepting applications only directly from our Careers page. To start your application as well as learn more about our Work Culture and Values please visit https://www.interaction-design.org/about/careers   

Please apply as soon as you can—we’re firm believers in the adage “the sooner, the better”, and we look forward to working with you!

See more jobs at The Interaction Design Foundation

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10T

Admin and Support Specialist

The Interaction Design Foundation
a month agoApply

Job Description

NOTE: This is a full-time, remote, long-term position, accommodating time zones across Europe, Africa, South/Central/Western Asia. We are hiring multiple people for this role.

Are you a strong communicator and troubleshooter? Do you have an eye for detail and a desire to help people achieve their goals through online learning?  Do you enjoy working cross-functionally to solve problems and thrive in a fast-paced and dynamic environment? 

Then this might be the role for you.

Join a fantastic team who dedicate their days to improving people’s livesand careers through the power of design. Trusted by over 165,000 members and Fortune 500 companies, Interaction Design Foundation (IxDF) is looking for an Admin and Support Specialist to support our rapidly growing team and help us continue to provide our members with the best possible online learning experience.

Our members are at the heart of what we do—they’re the reason we exist—so we go out of our way to serve them as best we can. That’s why we’re looking for a talented and hard-working candidate who has a strong work ethic, an empathetic nature, and a natural drive for perfection.

What you will be doing

You will help us achieve our vision of becoming the best and most recognized design school on the planet. Ahead of you is an enriching journey on which you will make an impact as you:
  • Correspond daily with our existing and prospective members across multiple channels, answer their questions and solve their problems.
  • Act as an ambassador of our brand and maintain our excellent reputation. It’s a big responsibility but also a gratifying one!
  • Collaborate cross-functionally with various teams to improve internal workflow operations as well as the user experience of the platform.
  • Perform general administrative and ad-hoc projects and support extended team members as needed.
  • Maintain and improve documentation, ensuring top-quality, meaningful resources that drive results forward.
  • Help shape internal processes that directly impact engagement and improve our KPIs.
  • Update our internal knowledge base and contribute to department initiatives around knowledge sharing.
  • Communicate and collaborate effectively with other teams to relay customer needs, maximize retention and growth, and communicate learnings. 
  • Become a true embodiment of our values, and often be the first point of contact that people have with our community. So, you will be an essential part of our team—someone who directly helps our foundation grow further and further!

About you

  • You thrive in a fast-paced environment with ad-hoc projects of varying complexities.
  • You are excited to help people and earn their gratitude.
  • You are resourceful and autonomous when taking on new tasks and projects, relying on problem-solving skills to make it all work.
  • Attention to detail and thoroughness are second nature to you. 
  • You enjoy solving ad-hoc problems and meeting specific needs of different people. You even relish solving issues before they arise or that may have gone unsaid. 
  • You have outstanding written communication skills and a strong desire to learn and help out where necessary.
  • You know what ownership of a task means and how to deliver it. 
  • You crave consistency and are not easily distracted, even when faced with repetitive patterns of work.
  • You are comfortable with tight deadlines and have strong prioritization skills to help you meet them.
  • You are resilient to setbacks, and when things go off-track, you can bounce back and even provide valuable solutions along the way.
  • You are highly self-disciplined and thus work well in a flat hierarchy with lots of freedom and minimal supervision.

What can we offer?

  • A full-time position, within a fully remote organization. Daily video-based contact with your colleagues from elsewhere on the planet, and you’ll get to meet them on team trips 1–2 times per year. 
  • Forget fluffy titles, political agendas and corporate drama. Your colleagues value your character, work ethic, and what you actually achieve. Junior or senior, if you embody old-school virtues of always striving to become the best version of yourself, you'll thrive at the IxDF. 
  • Work with a highly scalable impact-driven model where we’ve consistently created more than 50% growth year-on-year since 2013. Bootstrapped with zero investment capital but built purely on consistency over time and the conviction that affordable design education can improve the quality of life of humankind.
  • Work in a company where the distance between idea and execution is minimal. We’re a highly agile organization with zero bureaucracy or corporate politics – but with a high level of orderliness and efficiency
  • Have the chance to feel the impact of helping an ever-growing design education brand empower and enrich the lives of millions of people
  • Work in a company culture where idealism meets high performance and excellence. To help us improve the world (and yourself in the process), you’ll need grit, work ethic, long-term thinking, and self-discipline. 
  • Work with people who have a hands-on attitude and a bias towards action as opposed to fluff-filled, unrealistic strategies. You’ll need crisp execution skills yourself and the ability to impress your colleagues with concrete results, just like they’ll impress you.
  • The chance to impact the lives of tens of thousands of designers around the world and put smiles on their faces as you ease their learning journeys.
  • Being highly valued for your worker bee mindset - many organizations undervalue admin and support employees, but here, you’ll be joining one of our most valued and cherished teams.

How to learn more and apply

We are currently accepting applications only directly from our Careers page. To start your application as well as learn more about our Work Culture and Values please visit https://www.interaction-design.org/about/careers   

Please apply as soon as you can—we’re firm believers in the adage “the sooner, the better”, and we look forward to working with you!

See more jobs at The Interaction Design Foundation

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Service Specialist

Storeganise
a month agoApply

Job Description

Time zones: JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

Responsibilities
  • Become an expert in our platform and products so you can answer questions of all types
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries through various channels
  • Lead product demos with potential customers
  • Manage onboarding and education of new and existing customers
  • Work closely with other team members to constantly improve and document help articles and videos to reduce customer support enquiries and empower customers to self-serve their queries as much as possible
  • Test new features and products, reproduce bugs and provide feedback
  • Provide feedback on the efficiency of the customer support process by identifying areas for improvement and leading initiatives to implement such improvements
  • Work closely with product, leadership and customers to provide insight and help to improve the software and all aspects of the business constantly
 
Requirements
  • At least 5 years experience as an Account Executive, Customer Support, Customer Success or similar role, preferably within B2B SaaS
  • Exceptional interpersonal, verbal and written communication skills
  • A proactive approach to day-to-day tasks while also going above and beyond with continuous improvement as a core driving principle
  • Comfortable in a remote work environment
  • Fluency in English a must (other languages beneficial but not required)
  • Must be very self-motivated & have great self-management skills
  • Given the remote nature of the role, one must be able to utilise asynchronous communication methods with the team over text, audio or video on platforms like Slack
  • Understanding of self-storage or similar property sectors not required but a big plus

Perks
  • Competitive pay
  • Work from anywhere you want
  • Flexible working hours (results are what matter)
  • Generous holiday allowance

See more jobs at Storeganise

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10C

Customer Support Representative

Campspot
3 months agoApply

Job Description

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Join the team that’s redefining eCommerce! 

We’re looking for a talented and customer-centric Customer Support Representative for our Analytics product, who will be the driving force behind fostering strong relationships with our merchants. Your role will be to resolve customer queries at rocket speed, champion customer delight, ensuring merchants’ unwavering satisfaction with our product. 

You will work closely with our Head of Product. 

Responsibilities:
  • Respond to customer inquiries promptly and professionally through various channels, including email, phone calls, and live chat.
  • Provide accurate and detailed information about our products, services, and company policies to customers.
  • Assist customers in navigating our Analytics product, troubleshooting technical issues, and guiding them through the ordering process.
  • Collaborate with cross-functional teams, such as Product Development and Marketing, to address customer concerns and find appropriate solutions.
  • Document customer interactions, inquiries, and resolutions accurately in our customer support system.
  • Proactively identify trends and patterns in customer issues and communicate them to the team for continuous improvement.
  • Handle customer complaints with empathy and professionalism, striving to find resolutions that meet or exceed their expectations.
  • Escalate complex issues or unresolved matters to the appropriate teams or senior customer support representatives for further assistance.
  • Continuously develop product knowledge and stay updated on industry trends to effectively address customer needs and provide appropriate recommendations.
  • Contribute to the development and improvement of customer support processes, documentation, and resources.
Qualifications:
  1. Previous experience in a customer service or support role, preferably in a B2B or eCommerce environment.
  2. Excellent problem-solving skills and the ability to think critically in high-pressure situations.
  3. Strong verbal and written communication skills, with a friendly and professional demeanor.
  4. Proficient in using customer support software, CRM systems, and ticketing tools.
  5. Familiarity with B2B eCommerce platforms and an understanding of online purchasing processes.
  6. Ability to multitask, prioritize, and manage time effectively.
  7. Adaptability to a fast-paced startup environment and willingness to take on additional responsibilities as needed.
  8. Self-driven, tech-savvy, and adaptable to thrive in a fast-paced startup environment where innovation is the heartbeat.
  9. Entrepreneurial spirit, with a hands-on approach and a willingness to roll up your sleeves to get the job done.
What’s in it for you:
  1. Flexible work locations & productivity allowance/budget to help set up a great work space
  2. Competitive compensation package
  3. Annual offsites - our last one was in Bali, Indonesia
  4. Comprehensive health insurance
  5. Generous holidays and leave
  6. Continuous mentorship & unlimited book budget
  7. Opportunity to work with a dynamic, diverse/global, and talented team of professionals.
  8. Fast-paced, collaborative work environment where your ideas and contributions are valued.

See more jobs at Campspot

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.