Jobs by tag: "customer-support"
1 | 0 | ![]() Customer Support SpecialistAgencyAnalyticsCustomer SupportCanada Only | a day ago | Apply | Job DescriptionTime zones: EST (UTC -5), PST (UTC -8)We're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position: You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. Almost all of your customer correspondence will be via Intercom live chat (no phone calling required). It is highly preferable that you have background knowledge of SEO or digital marketing so you can understand our customers and their goals. When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company with a reputation for outstanding customer service. We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the longer term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide training and support along the way. See more jobs at AgencyAnalytics How do you apply?Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! | ||
1 | 0 | ![]() Customer Success Representative Bilingual (Spanish / French / German / Dutch)TestGorillaCustomer SupportAnywhere in the World | 3 days ago | Apply | Job DescriptionHi, I’m Laura, Head of Customer Success at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions faster and bias-free. Over the last year, we’ve experienced tremendous growth. More than 5,300 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. As we look to scale our efforts in 2022 and beyond, we’re looking for a Bilingual Customer Success Representative who’s passionate about supporting our customers and helping people land dream jobs. We are currently seeking candidates proficient in English and either German, French, Dutch or Spanish. What’s in it for you?
The job in a nutshellAs aCustomer Success Representative your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it. You’ll become an expert in all areas of TestGorilla. Not only will you provide guidance to paying customers about how to use the product, you’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed along the way. This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business. You’ll spend time on the following:
Here’s what we are looking for:
Bonus points if…
Interested?We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs. Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it! So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product! Don’t worry! We’re not going to test you on anything crazy technical (though a calculator and pen & paper might be good to have handy). If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career. Click on Apply to go to our career page or select the right assessment according to your language:
See more jobs at TestGorilla How do you apply?Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! | ||
1 | 0 | ![]() Customer Success Representative Bilingual (Spanish / French / German / Dutch)TestGorillaCustomer SupportAnywhere in the World | 3 days ago | Apply | Job DescriptionHi, I’m Laura, Head of Customer Success at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions faster and bias-free. Over the last year, we’ve experienced tremendous growth. More than 5,300 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. As we look to scale our efforts in 2022 and beyond, we’re looking for a Bilingual Customer Success Representative who’s passionate about supporting our customers and helping people land dream jobs. We are currently seeking candidates proficient in English and either German, French, Dutch or Spanish. What’s in it for you?
The job in a nutshellAs a Customer Success Representative your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it. You’ll become an expert in all areas of TestGorilla. Not only will you provide guidance to paying customers about how to use the product, you’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed along the way. This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business. You’ll spend time on the following:
Here’s what we are looking for:
Bonus points if…
Interested?We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs. Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it! So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product! Don’t worry! We’re not going to test you on anything crazy technical (though a calculator and pen & paper might be good to have handy). If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career. Click on Apply to go to our career page or select the right assessment according to your language:
See more jobs at TestGorilla How do you apply?Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! | ||
1 | 0 | STechnical Support SpecialistSecurity Roots Ltd.Customer SupportUSA Only/Latin America Only/Americas Only/Europe Only | 4 days ago | Apply | Job DescriptionMake a difference in the lives of 1,000s of hackers by being a friendly face they can reach out to for help. Our tool, Dradis Framework, is used by 1,000s of hacking experts in 44 countries around the world. We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with. We're small, self-funded, profitable, and have been in business for 12 years. What we offer & what we are looking forWe're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this may just be the perfect job for you! The bread and butter of the position involve:
Other areas you'll be dealing with:
What’s the opportunity?We’re looking to hire our 10th full-time employee, a well-rounded Rails developer. In this role, you will learn a ton and be part of a small, global, and user-centered company. You’ll have the opportunity to make a difference in the lives of 100s of ethical hackers. Plus, as a small team, you will have a lot of choices about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does. About youYou speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language), and are not afraid to use it! Ideally, you've held a remote position before, or you've held a similar technical support role in a traditional organization but now are looking to improve your work-life balance. You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application. You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others. Benefits of working with us
See more jobs at Security Roots Ltd. How do you apply?Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! | ||
1 | 0 | ![]() Technical Customer Success ManagerChameleonCustomer SupportAnywhere in the World | 7 days ago | Apply | Job Description☀️ Highlights ☀️
Responsibilities of this role
Skills and experience that will aid success in this role
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