Jobs by tag: "customer-support"

Showing 1-5 of 1,393 items.
10

Customer Support Specialist

AgencyAnalytics
a day agoApply

Job Description

Time zones: EST (UTC -5), PST (UTC -8)

We're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position: You'll be joining a supportive, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. Almost all of your customer correspondence will be via Intercom live chat (no phone calling required). It is highly preferable that you have background knowledge of SEO or digital marketing so you can understand our customers and their goals.

When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company with a reputation for outstanding customer service. We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the longer term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide training and support along the way. 


See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Success Representative Bilingual (Spanish / French / German / Dutch)

TestGorilla
3 days agoApply

Job Description

Hi,

I’m Laura, Head of Customer Success at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions faster and bias-free.

Over the last year, we’ve experienced tremendous growth. More than 5,300 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. 

As we look to scale our efforts in 2022 and beyond, we’re looking for a Bilingual Customer Success Representative who’s passionate about supporting our customers and helping people land dream jobs. 

We are currently seeking candidates proficient in English and either German, French, Dutch or Spanish.


What’s in it for you?

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world
  •  €23,000- €34,000 compensation (based on experience and performance) + Share appreciation rights (SARs)
  • Flexible hours and vacation
  • Paid parental leave
  • Remote working budget: €1,000 per year
  • Learning and development budget: 4% of base salary


The job in a nutshell

As aCustomer Success Representative your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it.

You’ll become an expert in all areas of TestGorilla. Not only will you provide guidance to paying customers about how to use the product, you’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed along the way.

This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business.


You’ll spend time on the following:

  • Answering written support inquiries, through email and chat in a manner geared toward creating truly successful customers by helping to:
    • Educate customers on best practices
    • Drive adoption
    • Increase renewal rates and reduce churn
  • Proactively reaching out to customers to help with onboarding
  • Assisting as needed with things like documentation, research, and other side projects
  • Providing customer focused feedback to other teams, inspiring a success mindset throughout the organization


Here’s what we are looking for:

  • You are inspired by our mission to put 1 billion people in dream jobs
  • You are fully aligned with our values 
  • You are motivated by doing right by our customers. You believe in the value of quality customer communication
  • You have experience working in Customer Support or Success for a SaaS product
  • You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department.
  • You are natively proficient in verbal and written English and can effectively communicate verbally and in writing in at least one other language
  • You are very comfortable working remotely
  • You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
  • You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge
  • You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
  • You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
  • You’re a resourceful problem solver with a strong desire to learn
  • You are receptive to feedback, embracing the opportunity to grow and improve
  • You are comfortable giving feedback to help others improve
  • You can handle difficult customers with ease and professionalism
  • You are comfortable advocating for the customer to help improve the product
  • You are comfortable setting expectations about what can and will be done and when
  • You’re extremely attentive to detail
  • You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.


Bonus points if…

  • You have previous knowledge of HubSpot, Confluence,  Jira and support ticketing platforms


Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product! Don’t worry! We’re not going to test you on anything crazy technical (though a calculator and pen & paper might be good to have handy).

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

Click on Apply to go to our career page or select the right assessment according to your language: 

See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Success Representative Bilingual (Spanish / French / German / Dutch)

TestGorilla
3 days agoApply

Job Description

Hi,

I’m Laura, Head of Customer Success at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions faster and bias-free.

Over the last year, we’ve experienced tremendous growth. More than 5,300 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. 

As we look to scale our efforts in 2022 and beyond, we’re looking for a Bilingual Customer Success Representative who’s passionate about supporting our customers and helping people land dream jobs. 

We are currently seeking candidates proficient in English and either German, French, Dutch or Spanish.


What’s in it for you?

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world
  •  €23,000- €34,000 compensation (based on experience and performance) + Share appreciation rights (SARs)
  • Flexible hours and vacation
  • Paid parental leave
  • Remote working budget: €1,000 per year
  • Learning and development budget: 3.5% of base salary


The job in a nutshell

As a Customer Success Representative your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it.

You’ll become an expert in all areas of TestGorilla. Not only will you provide guidance to paying customers about how to use the product, you’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed along the way.

This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business.


You’ll spend time on the following:

  • Answering written support inquiries, through email and chat in a manner geared toward creating truly successful customers by helping to:
    • Educate customers on best practices
    • Drive adoption
    • Increase renewal rates and reduce churn
  • Proactively reaching out to customers to help with onboarding
  • Assisting as needed with things like documentation, research, and other side projects
  • Providing customer focused feedback to other teams, inspiring a success mindset throughout the organization


Here’s what we are looking for:

  • You are inspired by our mission to put 1 billion people in dream jobs
  • You are fully aligned with our values 
  • You are motivated by doing right by our customers. You believe in the value of quality customer communication
  • You have experience working in Customer Support or Success for a SaaS product
  • You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department.
  • You are natively proficient in verbal and written English and can effectively communicate verbally and in writing in at least one other language
  • You are very comfortable working remotely
  • You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
  • You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge
  • You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
  • You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
  • You’re a resourceful problem solver with a strong desire to learn
  • You are receptive to feedback, embracing the opportunity to grow and improve
  • You are comfortable giving feedback to help others improve
  • You can handle difficult customers with ease and professionalism
  • You are comfortable advocating for the customer to help improve the product
  • You are comfortable setting expectations about what can and will be done and when
  • You’re extremely attentive to detail
  • You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.


Bonus points if…

  • You have previous knowledge of HubSpot, Confluence,  Jira and support ticketing platforms


Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product! Don’t worry! We’re not going to test you on anything crazy technical (though a calculator and pen & paper might be good to have handy).

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

Click on Apply to go to our career page or select the right assessment according to your language: 

See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10S

Technical Support Specialist

Security Roots Ltd.
4 days agoApply

Job Description

Make a difference in the lives of 1,000s of hackers by being a friendly face they can reach out to for help. 
 
Our tool, Dradis Framework, is used by 1,000s of hacking experts in 44 countries around the world. We're looking for folks who like to solve problems and build a business and product that people genuinely love to interact with. 
 
We're small, self-funded, profitable, and have been in business for 12 years. 

What we offer & what we are looking for 

We're looking to bring a new person onboard our Help & Support team. You'll become an expert in all areas of our flagship product Dradis Professional. If you know where the name Dradis comes from, this may just be the perfect job for you!
 
The bread and butter of the position involve:

  • Troubleshooting technical issues in Dradis and helping our developers diagnose bugs.
  • Acting as the bridge between our users and the product team. As someone on the front line, your understanding of the product and our users is incredibly valuable. You'll regularly chat with them both to make sure we're getting things right.
  • Enhancing and growing our online documentation tools. 
  • Helping create and support Dradis reporting templates (Word, Excel, HTML), writing custom scripts, etc. 
  • Customer success is a big part of the role. You'll work one-on-one with customers, helping them to get the most out of Dradis. You won't be shy to jump on a live screen-sharing session or schedule meetings to talk about unique use cases. 

Other areas you'll be dealing with:

  • Techie stuff: when people report bugs or are having trouble using Dradis, you'll help them troubleshoot and re-create bugs for our development team. 
  • Taking care of people stuff: when people just want to chat or have a social media question, you'll respond. 
  • Screen-share stuff: we don't like to keep our users waiting. If regular support channels like email or Slack don't cut it, you may jump on a quick screenshare to help. Don't worry, we'll train you up well in advance. 
  • This is a full-time position with an immediate start date to work 100% remotely. You'll be taking care of our customers and community for about 40 hours per week – Monday through Friday having a flexible schedule with reasonable overlap with normal EU business hours. 

What’s the opportunity? 

We’re looking to hire our 10th full-time employee, a well-rounded Rails developer. 
 
In this role, you will learn a ton and be part of a small, global, and user-centered company. You’ll have the opportunity to make a difference in the lives of 100s of ethical hackers. Plus, as a small team, you will have a lot of choices about what to work on, and there are still a lot of untapped opportunities for you to grow as the company does. 
 

About you 

You speak technology as a first language and are great at teaching yourself new software and web applications. You are not afraid of the source code, and have some rudimentary knowledge of Ruby (or some other programming language), and are not afraid to use it! 
 
Ideally, you've held a remote position before, or you've held a similar technical support role in a traditional organization but now are looking to improve your work-life balance. 
 
You're comfortable communicating with others verbally and in writing. You will be regularly contacting clients via email and dealing with the rest of the team to squash bugs and solve user problems. You can de-escalate a tense situation with ease and you can slip the word "cylon" somewhere in your application. 
 
You're passionate about support. You're in it for the long haul, and you've been doing it for a while. This isn't your first rodeo, nor is it a stepping stone. We're looking for someone with experience and a serious knack for helping others. 
 

Benefits of working with us 

  • Work anywhere – Work from anywhere, provided you have reasonable overlap with the team (roughly within European business hours). 
  • Flexible vacation – Take time off when you need it, we trust you. Minimum 4 weeks per year. 
  • Great salary – You will be making more than others in your region. 
  • No external pressures - Our users are king and we do what's best for them. We're self-funded, and don't have any investors, so we can make the right decision for our users without worrying about artificial deadlines or financial targets.  
  • Autonomy – You will be given a lot of freedom to do what you think is right, without needing to explain every decision. 
  • Meaningful work – You will take initiative and ownership to see things through to completion. We won't micro-manage you and your work will be measured by your results. 
  • You'll be working in the two greatest markets in the world these days... Software & Security. 
  • You will have great hardware and tools to work with.

See more jobs at Security Roots Ltd.

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Technical Customer Success Manager

Chameleon
7 days agoApply

Job Description

☀️ Highlights ☀️

  • Chameleon is SaaS for product teams to create in-product UX (modals, banners, checklists, microsurveys etc.) to drive user engagement. Watch a short demo here.
  • We’re a remote-first, VC-backed startup and currently ~25 team members, distributed across the Americas and Europe. Learn more about our team, company, and culture here.
  • Looking for a mid-level Technical Customer Success Manager with SaaS experience living in Americas or Europe to join our fast-growing Customer Success team.
  • This is a technical role and requires an understanding of Javascript, HTML, and CSS.
  • Our application process is different — we think interviewing isn’t the best way for either party to assess fit, so we try to resemble working together and collaborating.

Responsibilities of this role

  • Drive new customer onboarding, which includes: leading kick-off calls, sharing best practices, joining implementation check-ins, co-building sessions, etc.
  • Be the customer’s strategic partner throughout the whole customer journey, driving product adoption and identifying risks or opportunities
  • Run regular customer expert sessions with our top customers to jointly identify how they can better leverage Chameleon to drive value.
  • Contribute to a customer-centric culture by championing customer needs and influencing product priorities within our team.
  • Engage customers experiencing difficulty in a friendly and comforting manner
  • Partner with the Sales team both during the sales process and throughout the whole customer journey to help identify opportunities and risks.
  • Directly address customer questions and identify opportunities to improve our product education resources
  • Proactively investigate, resolve, and act as a point of escalation for any technical issues customers come across.

Skills and experience that will aid success in this role

  • 2+ years working as a Customer Success Manager, Support Engineer, Technical Account Manager, or similar role.
  • 1+ years working at a SaaS startup (<50 employees)
  • Basic understanding of HTML, CSS, JS; web technologies (e.g. iframes, shadow DOMs, SPAs, etc.); APIs; and browser console debugging tools.
  • Empathy with customer goals, frustrations, and circumstances; a desire to help others.
  • Eye for design and interest in how software UX can be improved.
  • Passion for digital products and interest in becoming an expert in the field of product-led growth, user onboarding, and self-serve success.
  • High emotional intelligence and ability to communicate effectively with people from different backgrounds and levels of experience.

Other requirements

  • You have a fully functioning workstation and a quiet place to work (and take calls) with a high-speed internet connection (you will have video calls with customers as a part of this position)
  • You are in an Americas or European timezone ****(i.e. based in

    See more jobs at Chameleon

    How do you apply?

    Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

    When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.