Jobs by tag: "customer-support"

Showing 1-5 of 1,289 items.
10

Client Specialist at Agent Pronto

Agent Pronto
15 hours agoApply

Job Description

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8)

Since 2010, Agent Pronto has helped more than 200,000 people find the perfect real estate agent. Home buyers and sellers sign-up for our service, tell us about their needs, and we then use that information to analyze local real estate agent data and match them with an amazing agent. 

We’re expanding our Client Experience team and are looking for someone based in the United States to join us as a full-time Client Specialist. The position is remote so once hired, you can work from anywhere as long as you have a strong internet connection and a quiet environment. 

A Day in the Life

Your job is to contact home buyers and sellers who connect with us through our website. You’ll have a short phone conversation to learn more about their specific real estate needs and explain how our service works. You'll take notes during the conversation and use our custom tools to match the individual with top-performing real estate agents.

You’ll make about 50 calls in a typical day—so you must be comfortable on the phone. You should also be confident in your ability to write clear, effective, and personal messages when communicating with agents, buyers and sellers, as well as our internal team. 

Who You Are 

We’re looking for someone with at least 2 years of customer service experience. Remote experience, as well as French or Spanish fluency is a plus, but not required. You’re probably a good candidate if the following resonates with you:
  • You’re organized and orderly in your work.
  • You’re driven and work hard, but you also like to have fun.
  • You’re comfortable talking with people and answering questions.
  • You like to write and are good at it.
  • You understand how to work independently and manage your time effectively.
  • You’re adaptable to changing circumstances and resourceful in solving problems that arise, but also know when to ask for help.
  • You enjoy working with a team and are not afraid to offer suggestions if you see a process or feature that could be improved.

Some Specifics

This position pays $38,000 annually and is full-time at 40 hours per week. We’re looking for someone who is available to work a variety of shifts, primarily nights and weekends. All you need is a phone and reliable internet connection. 

Agent Pronto offers a variety of benefits to full-time employees, including health, dental, and vision insurance, 401k matching, a generous paid time off policy, and more. We’ll also set you up with a laptop as your work device. You can learn more about our company and benefits here

Sound Good?
To apply, send an email with your resume to [email protected] and include “tacos” in the subject line. Let us know where you found this post and why you think you’d be a good fit for this position.  

Thanks for looking! 

See more jobs at Agent Pronto

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10C

Customer Support Engineer

Chili Piper
Verified
4 days agoApply

Job Description

***Currently only hiring in the GMT+4 to GMT+10 time zones***

Chili Piper is a B2B SaaS startup. Our product helps clients turn inbound leads into qualified meetings instantly, helping revenue teams connect to buyers faster.


Think Calendly. Except way better. Way more powerful. And with customers like RingCentral, Airbnb, Square, Intuit, Spotify, Twilio, and many other cool logos.


We’re growing fast. And we don’t mean that in the cliche way. We are sitting on a fresh round of funding, and are ready to take over the world (in the most civil and appropriate way possible, of course).


Job Description


The goal of the Customer Support Team is to be the voice of our customers and drive change. You’ll be the closest to the customer and interacting with them daily, so we’re leaning on you to identify and advocate for how we can keep improving the customer experience.


What You'll Do
 

  • Learn how Chili Piper works and why our customers use it
  • Shadow colleagues, learn best practices for what makes CP Customers successful
  • Resolve customer questions in chat, email, and over zoom
  • Master your knowledge of the Chili Piper product and have a deep understanding of how our customers use Chili Piper to achieve their goals
  • Juggle customer conversations while maintaining five-star customer service standards
  • Work closely with customers and our product team to  help ship changes that reduce the number of product-related questions
  • Own swift resolution of technical issues on behalf of our customers by partnering with the product team. This includes identifying, escalating, and suggesting solutions in order to drive a successful outcome
  • Be consistently hitting and exceeding your customer experience goals
  • Browse through logs to find specific events
  • Replicate behaviors or bugs
  • Keep an eye on critical issues and alert the engineering team

Who You Are
 

  • Personable, kind, and you love helping customers
  • Curious, motivated, and you love problem solving
  • A team player. You are very comfortable asking for help and always ready to help others

Qualifications


What We're Looking For

  • Experience with CSS/HTML/Javascript & REST API’s
  • Experience with Support ticketing software (Zendesk, Helpscout, Intercom, etc….)
  • Experience with logs (AWS, Google Cloud, Graylog)
  • General knowledge about APIs and endpoints
  • Experience with JIRA
  • 3+ years in software (SaaS) customer support
  • Salesforce Admin Certified a plus
  • Marketo, Hubspot, Pardot, or Eloqua certified a plus
  • Must be able to work in the GMT+4 to GMT+10 time zones

Additional Skills
 

  • Passion for Chili Piper Values of Help, Innovate, Have Fun
  • Thrive in a fast pace environment with ability to prioritize and multi-task on the fly
  • Resourcefulness, creativity and strategic thinking for troubleshooting problems
  • Self motivated and self-directed; Fast learner
  • Strong English communication and documentation skills
  • Ability to work in a dynamic environment in which the requirements are not always well defined and priorities change frequently
  • Strong attention to detail and documentation
  • Comfortable in supporting and working with global customers across many time zones


See more jobs at Chili Piper

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Wordable Customer Success Specialist

Wordable, LLC
5 days agoApply

Job Description

Wordable helps marketers publish more content, faster. 

We’re out to kill the soul-sucking task of uploading, formatting, and properly optimizing content inside a CMS (in bulk and at scale). This frees up hundreds of hours and thousands of dollars each month for large content teams at the savviest brands on the interwebs.

We know this, because we’ve experienced it first-hand for the better part of a decade and help companies like monday.com. BigCommerce, ahrefs, and more solve it on a daily basis.

We’re a fully remote company, with team members + customers spread out on almost every time zone. So you can work where you want, when you want, as long as there’s a tiny overlap each week and the number of issues in GitHub continues to shrink. The fewer pointless meetings and stupid emails, the better.

Here's a sample list of projects you might work on in any given week:

  • Gathering ideas and feedback by interviewing customers, exchanging emails, and watching user recordings
  • Work with our lead designer and developer to make product recommendations based on user behavior and feedback
  • Helping prioritize major projects on our roadmap based on user outcomes and bottlenecks or roadblocks (ex. additional CMS integrations vs. writing input sources vs. more export automations vs. a Chrome Extension, etc.)
  • Troubleshoot root causes of customer issues or errors to systematically test & fix
  • Continually improve our current analytics funnel, from visits to trials and trials to conversions through better in-app messaging, lifecycle email campaigns, etc.

What skills are we looking for?

  • An extensive customer success or marketing background. (4+ years of full-time experience with examples to flaunt)
  • Experience in content marketing, so you know what a CMS is, how they work, and what customers are trying to do with them 
  • Solid overall WordPress and Google Docs knowledge

What you’ll get (why work with us):
  • A blank slate. We have a good V1 up and running, and have tons of new areas to move into, but we need your help prioritizing them, making them happen, and then building out the team.
  • Long-term timeline. We’re 100% bootstrapped, backed by profitable companies already in the same space. So we don’t need to sell within X years, or make Y investors happy.
  • Zero micromanagement & tons of autonomy. We want to work with good people who’re good at what they do. That makes collaboration easy. But we also know when to leave them the hell alone.  
  • Informal, friendly culture. Small enough that we’ll talk directly and easily and make fast decisions and produce a lot. But large enough that you’re also not having to focus on customer success or SEO or all the other “stuff'' that’s required (unless you want to be involved).
  • Flexible, remote work environment. Yes, we’ll probably need to talk at some point throughout the week. But no, you don’t need to be on Slack or Zoom all day, either.
  • Flexible vacation policy. Take days or weeks off, when you want, with just a little heads up and prep beforehand.
  • Home office & equipment budget, + coworking if you prefer.
  • In-person meetups after COVID.
  • 100% benefits. Full medical, dental, and vision for US-based peeps. Reimbursements for international people. 
  • Starting salary range depending on experience & ability.

See more jobs at Wordable, LLC

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Software Project Manager

Bit Zesty
5 days agoApply

Job Description

We have a new opportunity for a Software Project Manager to join the Bit Zesty team on a full time, permanent basis. This is a fully remote role and can be based from anywhere in the UK or Europe. We’re looking for someone who has recent experience working in an agency or consultancy.

In this position, you’ll be responsible for managing expansion projects for our client’s bespoke software applications. You’ll work closely with a technical team of developers, UX designers and fellow PMs to deliver an exceptional service to our clients. It’s a varied, hands-on role in which you will not only make sure that everything runs smoothly, but you’ll also be performing business analysis and quality assurance.

On a day to day basis, you’ll be involved with the following:

  • Reporting to the Managing Director and working closely with Developers, UX Designers and other Project Managers
  • Leading the delivery of multiple digital product projects for our clients
  • Writing user stories and acceptance criteria
  • Conducting client meetings to communicate progress, run demos, review priorities and provide budget updates
  • Creating and maintaining project documentation and project boards
  • Leading daily team stand-ups, identifying impediments and helping to eliminate them
  • Testing our work to ensure it meets the quality standards and acceptance criteria
  • Triaging and resolving support requests from the clients you look after
  • Overseeing the estimation process and actively tracking budget versus actuals
  • Writing blog posts and contributing to process improvements

The Person


Ideally, we’re looking for someone with the following:
  • Has experience in project management of bespoke software development
  • Has experience in an agency or consultancy environment
  • Is comfortable working on multiple projects and a varied workload
  • Is proactive, with superb organisational skills - someone who makes sure nothing slips
  • Is a strong communicator across different teams and cultures
  • Has a technical background or passion for technology
  • Is curious system thinker who likes to understand how things work and with the ability to problem-solve
  • Has experience writing user stories and acceptance criteria (desirable)
  • Has user acceptance testing experience (desirable)

Benefits

At Bit Zesty, we offer a range of perks and benefits to help you enjoy your time with us, such as:

  • Fully remote working - no more stressful commutes
  • Holiday: 33 days (25 paid days leave, plus UK bank holidays and a day off for your birthday)
  • Health and fitness allowance to contribute towards your gym membership or fitness app
  • Support for professional studies and memberships
  • Private medical insurance
  • Regular virtual team activities
  • An open, dynamic and collaborative digital working culture

Interested? Please click apply now to submit your CV.


Bit Zesty

We’re a small, multi-award-winning digital product development and support agency, helping corporations, charities and the government since 2009.

From our inception, we were partially remote and therefore have well established remote-working systems and practices in place.

Bit Zesty is committed to being an equal opportunities employer, and we welcome applicants from all backgrounds.


See more jobs at Bit Zesty

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Success Manager

Craftybase
6 days agoApply

Job Description

Due to recent growth, we have an exciting opportunity for an experienced Manager of Customer Success to join our team on a full-time basis. We're looking for someone who is passionate about creating and delivering a holistic customer success strategy that not only helps our users get the most out of our popular SaaS product but also helps them become successful in running their small maker businesses. You will have a huge impact on all of our customer-facing initiatives and will be able to contribute and have a significant say in the direction of our product. 
 
Craftybase is an inventory and bookkeeping solution focused on the specific needs of small, independent handmade sellers. We're a small, nimble company working remotely across the globe and our mission is to help small makers achieve big things. We are a long-standing (10 years old this year!), stable and proudly independently profitable company that believes in growing a business sustainably and responsibly. To do this, we aim to build products that stand the test of time and serve a real need and purpose - we don't do "growth hacking" or buzzwords here! 

Key Responsibilities 

  • Overseeing the entire customer lifecycle, from onboarding right through to cancellation retention
  • Working to help reduce churn and increase overall customer happiness
  • Ensuring that Customer Success best practices are being followed throughout the whole company, and having a big hand in shaping these
  • Managing our small US-based email support team, ensuring they are delivering high quality, timely and friendly support to our customers
  • Take full ownership of our existing knowledge base, eBook resources, and tutorials and make them awesomely useful
  • Commissioning and creating additional learning resources (videos, blog articles, webinars) to help users better understand Craftybase, inventory tracking, and small business management 
  • Analyzing our onboarding process and recommending improvements 
  • Working closely with our product team to ensure our customers’ needs and ideas are fed into the process as we develop new features 
  • Ensuring our customers are kept up to date with the latest product features and versions, and how these changes can benefit them 
  • Undertake customer interviews to obtain feedback, testimonials, and case studies 

You are someone who 

  • Has experience in or around customer success in a SaaS business 
  • Enjoys collaboration and thrives in a team 
  • Has a creative and holistic approach to problem-solving 
  • Loves feedback and understands how it benefits your own and others' development 
  • Has excellent written and verbal communication skills 
  • Is self-motivated and can work autonomously with little guidance 
  • Is kind, empathetic, caring, and loves to help people 
  • Is tech-savvy and quick to learn new systems and software 
  • Acts with integrity, transparency, directness, and humility 
  • Has a significant overlap with at least one US timezone 

It would be a bonus if you also: 

  • Understand the principles of UX 
  • Have experience working in a remote team 
  • Have an interest in the maker space 

Benefits 

  • 20+ days of annual leave a year 
  • Fully remote role 
  • Flexible and fair working hours 

At Craftybase, we strongly believe in diversity and equality and thus encourage people from all backgrounds, abilities, experiences, and ages to apply.

See more jobs at Craftybase

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.