Jobs by tag: "TestGorilla"

Showing 1-5 of 26 items.
10

Customer Success Representative - Americas

TestGorilla
9 months agoApply

Job Description

Hi,

I’m Thomas, Customer Success Manager at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions faster and bias-free.

Over the last year, we’ve experienced tremendous growth. More than 9,000 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. 

As we look to scale our efforts in 2023 and beyond, we’re looking for a Customer Success Representative who’s passionate about supporting our customers and helping people land dream jobs. 



What’s in it for you?

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world 
  • €18,000 – €26,000 annual compensation (base + discretionary bonus, based on experience and performance), stock appreciation rights
  • (Mostly) Flexible hours and vacation
  • Paid parental leave 
  • Remote working budget: €1,000 per year
  • Learning & development budget: 3.5% of salary


The job in a nutshell

As a Customer Success Representative your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it.

You’ll become an expert in all areas of TestGorilla. Not only will you provide guidance to paying customers about how to use the product, you’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed along the way.

This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business.


You’ll spend time on the following:

  • Answering written support inquiries, through email and chat in a manner geared toward creating truly successful customers by helping to:
    • Educate customers on best practices
    • Drive adoption
    • Increase renewal rates and reduce churn
  • Proactively reaching out to customers to help with onboarding
  • Assisting as needed with things like documentation, research, and other side projects
  • Providing customer focused feedback to other teams, inspiring a success mindset throughout the organization


Here’s what we’re looking for:

  • You are inspired by our mission to put 1 billion people in dream jobs
  • You are fully aligned with our values
  • You are motivated by doing right by our customers. You believe in the value of quality customer communication
  • You have experience working in Customer Support or Success for a SaaS product
  • You are in the Pacific to Eastern timezone
  • You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department
  • You are natively proficient in verbal and written English
  • You are very comfortable working remotely
  • You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
  • You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge
  • You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
  • You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
  • You’re a resourceful problem solver with a strong desire to learn
  • You are receptive to feedback, embracing the opportunity to grow and improve
  • You are comfortable giving feedback to help others improve
  • You can handle difficult customers with ease and professionalism
  • You are comfortable advocating for the customer to help improve the product
  • You are comfortable setting expectations about what can and will be done and when
  • You’re extremely attentive to detail
  • You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.


Bonus points if…

  • You have previous knowledge of Zendesk, HubSpot, Confluence, Jira and support ticketing platforms


Interested?

We don’t offer rainbow glitter unicorns, or dog friendly offices (we literally don’t have an office) but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our skills assessment platform to make sure we make the best hiring decisions faster and bias-free. We’ve all taken one to get our own positions!

If this role sounds like a good fit for you, I’d like you to take an assessment so we can better understand whether you have the skills we need. It’s also a great opportunity for you to experience our product first hand.

See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Senior QA Engineer

TestGorilla
9 months agoApply

Job Description

Hi there,

I’m Nicolas, TestGorilla’s Head of Engineering. We’re a fast-growing HR tech startup that helps hiring teams make better hiring decisions faster and bias-free.

Over the past year, we’ve experienced tremendous growth. More than 9,000 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

As we scale our efforts in 2023 and beyond, we’re looking for a Senior QA Engineer  who’s passionate about joining our quest to help people land dream jobs.
 

The proposition

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world 
  • Competitive salary + share appreciation rights (SARs)
  • Flexible hours and vacation
  • Paid parental leave 
  • Remote working budget: €1,000 per year
  • Learning and development budget: 3.5% of salary

The role in context

We are looking for a Senior Quality Assurance Engineer to join our engineering department and help us bring our product to Enterprise level maturity. Your work will directly impact hundreds of thousands of users around the world.

As our user base grows, our codebase grows, and our engineering capacity expands, we also need to take our quality assurance to the next level. As a QA engineer in the team, you will have the opportunity to implement best practices when it comes to quality assurance and instill a great quality mindset within the team. 

Some of our goals are to expand our quality controls, reduce the number of defects propagated in production, improve our recovery time, and, ultimately, an even better user experience!

Test automation and acceptance testing will be initial priorities to achieve these objectives, but obviously, there’s more!

As a senior member of the engineering team, you will work together with our product team, our customer success team, as well as the different engineering teams (candidate environment, employer environment, internal tools, cloud infrastructure, etc.). You provide leverage and support, but also guidance. You’ll work in a collaborative, talented distributed team across Europe, United States, South America, and Asia.

You’ll spend time on the following

  • Thoroughly learning TestGorilla’s software.
  • Taking full ownership of the quality for all TestsGorilla systems, and products. This involves defining our quality strategy, infrastructure, tools, and processes.
  • Ideating, implementing, maintaining, and reinforcing high quality standards leveraging reusability, and scalability.
  • Developing complex end-to-end automated testing solutions with integration in CI/CD environments.
  • Creating and documenting detailed, comprehensive, and well-structured test plans and test cases to assess software quality.
  • Executing quality, usability, regression, and performance testing on both frontend and backend components.
  • Identifying the metrics that track the continuous improvement of our overall quality.

Here’s what we’re looking for

  • Experience designing, implementing, running, manual and automated tests for web and distributed systems. 
  • You have a solid understanding of the quality assurance processes and best practices in software development.
  • Hands-on experience with automation testing frameworks, for both frontend and backend components, such as Mocha, Supertest, Cypress and Postman.
  • You care deeply about building a world-class engineering team.
  • You are passionate about improving your skills and learning new technologies.
  • You enjoy influencing others.
  • You always advocate for technical excellence and you are open to change.
  • You’re resilient in ambiguous situations and can approach challenges from multiple perspectives.
  • You have strong written and verbal communication skills. You can validate your decisions and communicate them clearly.
We typically expect candidates with at least 5 years of  Senior QA engineer experience to have the skills mentioned above.

Bonus points if ...

  • you have experience in Python and Javascript
  • you have experience in a SaaS product based company
  • you are comfortable with Agile methods, such as Extreme Programming (XP), Scrum, and/or Kanban
  • you have a working knowledge of cloud technology such as AWS, Azure, Kubernetes, and Docker


Interested?

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product! 

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.


See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Senior QA Engineer

TestGorilla
11 months agoApply

Job Description

Hi there,

I’m Nicolas, TestGorilla’s Head of Engineering. We’re a fast-growing HR tech startup that helps hiring teams make better hiring decisions faster and bias-free.

Over the past year, we’ve experienced tremendous growth. More than 8,000 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

As we scale our efforts in 2023 and beyond, we’re looking for a Senior QA Engineer - Automation who’s passionate about joining our quest to help people land dream jobs.
 

The proposition

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world 
  • Competitive salary + share appreciation rights (SARs)
  • Flexible hours and vacation
  • Paid parental leave 
  • Remote working budget: €1,000 per year
  • Learning and development budget: 3.5% of salary

The role in context

We are looking for a Senior Quality Assurance Engineer to join our engineering department and help us bring our product to Enterprise level maturity. Your work will directly impact hundreds of thousands of users around the world.

As our user base grows, our codebase grows, and our engineering capacity expands, we also need to take our quality assurance to the next level. As a QA engineer in the team, you will have the opportunity to implement best practices when it comes to quality assurance and instill a great quality mindset within the team. 

Some of our goals are to expand our quality controls, reduce the number of defects propagated in production, improve our recovery time, and, ultimately, an even better user experience!

Test automation and acceptance testing will be initial priorities to achieve these objectives, but obviously, there’s more!

As a senior member of the engineering team, you will work together with our product team, our customer success team, as well as the different engineering teams (candidate environment, employer environment, internal tools, cloud infrastructure, etc.). You provide leverage and support, but also guidance. You’ll work in a collaborative, talented distributed team across Europe, United States, South America, and Asia.

You’ll spend time on the following

  • Thoroughly learning TestGorilla’s software.
  • Taking full ownership of the quality for all TestsGorilla systems, and products. This involves defining our quality strategy, infrastructure, tools, and processes.
  • Ideating, implementing, maintaining, and reinforcing high quality standards leveraging reusability, and scalability.
  • Developing complex end-to-end automated testing solutions with integration in CI/CD environments.
  • Creating and documenting detailed, comprehensive, and well-structured test plans and test cases to assess software quality.
  • Executing quality, usability, regression, and performance testing on both frontend and backend components.
  • Identifying the metrics that track the continuous improvement of our overall quality.

Here’s what we’re looking for

  • Experience designing, implementing, running, manual and automated tests for web and distributed systems. 
  • You have a solid understanding of the quality assurance processes and best practices in software development.
  • Hands-on experience with automation testing frameworks, for both frontend and backend components, such as Mocha, Supertest, Cypress and Postman.
  • You care deeply about building a world-class engineering team.
  • You are passionate about improving your skills and learning new technologies.
  • You enjoy influencing others.
  • You always advocate for technical excellence and you are open to change.
  • You’re resilient in ambiguous situations and can approach challenges from multiple perspectives.
  • You have strong written and verbal communication skills. You can validate your decisions and communicate them clearly.
We typically expect candidates with at least 5 years of  Senior QA automation engineer experience to have the skills mentioned above.

Bonus points if ...

  • you have experience in Python and Javascript
  • you have experience in a SaaS product based company
  • you are comfortable with Agile methods, such as Extreme Programming (XP), Scrum, and/or Kanban
  • you have a working knowledge of cloud technology such as AWS, Azure, Kubernetes, and Docker


Interested?

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product! 

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.


See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Web Designer

TestGorilla
Mar 14, 2023Apply

Job Description

Hi,

I’m Sharon, the Head of Marketing at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions, faster and bias-free.

Over the past year, we’ve experienced tremendous growth. More than 7,500 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

As we scale our efforts in 2022 and beyond, we’re looking for a Web Designer who’s passionate about creating and coding web pages and helping people land dream jobs.


What’s in it for you?

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world 
  • €46,728 - €62,953 + share appreciation rights (SARs)
  • Flexible hours and vacation
  • Paid parental leave 
  • Remote working budget: €1,000 per year
  • Learning and development budget: 3.5% of salary per year


The job in a nutshell

As the Web Designer, you will create designs and work continuously to improve our site and make sure that we have the latest tools for optimum user experience. You will work closely with the Marketing team to bring our product to life and always keep the needs of current and potential customers in mind. You will play a pivotal role in web development, content management, and design optimization.

You are a goal-driven, detail-oriented self-starter. You are passionate about the internet and design, and are able to think analytically to solve problems.

We are rebranding and we need your help to create a new website that is in keeping with our new brand. You will become a brand guardian for all designs on our website.


You’ll spend time on the following:

  • You will create innovative and responsive designs for our website
  • You will update existing pages and design new ones
  • You will manage web development projects from start to finish
  • You will collaborate with other team members to go over user experience features and potential website designs
  • You will review prototypes, code visual features, test color schemes, and help us to create a new website that embodies our new brand


Here's what we are looking for:

  • You are inspired by our mission to put one billion people in dream jobs
  • You are fully aligned with our values 
  • You have good time-management skills and can adhere to deadlines
  • You are a good communicator
  • You are proficient in HTML, CSS, and Javascript
  • You have an understanding of user testing, A/B testing, and collecting/reporting data
  • You have experience using design software
  • You have an understanding of UX/UI design
  • You are comfortable with the ambiguity and pace of an early-stage startup

We typically expect candidates with at least 3 years of experience in Web Designing to have the skills mentioned above.


Bonus points if…

  • You have experience working in a SaaS company and a fast-growing startup 
  • You have knowledge of SEO
  • You are motivated to improve web standards and practices


Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer solid core values and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions, faster and bias-free. 

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Web Designer

TestGorilla
Nov 7, 2022Apply

Job Description

Hi,

I’m Sharon, the Head of Marketing at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions, faster and bias-free.

Over the past year, we’ve experienced tremendous growth. More than 7,500 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

As we scale our efforts in 2022 and beyond, we’re looking for a Web Designer who’s passionate about creating and coding web pages and helping people land dream jobs.


What’s in it for you?

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world 
  • €46,728 - €62,953 + share appreciation rights (SARs)
  • Flexible hours and vacation
  • Paid parental leave 
  • Remote working budget: €1,000 per year
  • Learning and development budget: 3.5% of salary per year


The job in a nutshell

As the Web Designer, you will create designs and work continuously to improve our site and make sure that we have the latest tools for optimum user experience. You will work closely with the Marketing team to bring our product to life and always keep the needs of current and potential customers in mind. You will play a pivotal role in web development, content management, and design optimization.

You are a goal-driven, detail-oriented self-starter. You are passionate about the internet and design, and are able to think analytically to solve problems.

We are rebranding and we need your help to create a new website that is in keeping with our new brand. You will become a brand guardian for all designs on our website.


You’ll spend time on the following:

  • You will create innovative and responsive designs for our website
  • You will update existing pages and design new ones
  • You will manage web development projects from start to finish
  • You will collaborate with other team members to go over user experience features and potential website designs
  • You will review prototypes, code visual features, test color schemes, and help us to create a new website that embodies our new brand


Here's what we are looking for:

  • You are inspired by our mission to put one billion people in dream jobs
  • You are fully aligned with our values 
  • You have good time-management skills and can adhere to deadlines
  • You are a good communicator
  • You are proficient in HTML, CSS, and Javascript
  • You have an understanding of user testing, A/B testing, and collecting/reporting data
  • You have experience using design software
  • You have an understanding of UX/UI design
  • You are comfortable with the ambiguity and pace of an early-stage startup

We typically expect candidates with at least 3 years of experience in Web Designing to have the skills mentioned above.


Bonus points if…

  • You have experience working in a SaaS company and a fast-growing startup 
  • You have knowledge of SEO
  • You are motivated to improve web standards and practices


Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer solid core values and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions, faster and bias-free. 

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.