Jobs by tag: "Smartbnb"

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Laravel Backend Engineer

Smartbnb
Verified
laravel php mysql Nov 18, 2019Apply

Job Description

you apply?Please apply on our AngelList page:

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ase apply on our AngelList page:

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When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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Customer Success Representative (americas)

Smartbnb
Verified
customer support sales non tech Nov 13, 2018Apply

Job Description

Smartbnb is seeking to automate the management of the short-term rental industry on Airbnb and HomeAway/VRBO.

Our core product is currently helping short-term rentals businesses manage over 60,000 properties. We are a growing team of 8 people with plans to expand a lot in 2019.

Smartbnb is bootstrapped and profitable. We are interested in building a great, sound business for years to come.

Our company is fully distributed and remote:

We believe and fully embrace that your best environment is wherever you personally feel the most productive and comfortable for day-to-day work.

We organize frequent meetups and retreats for the team to physically meet throughout the year. The last trips were to Lisbon, Paris, and Prague, just in 2018.

We just released 3 fantastic products, but we have a lot more in store for the next few months, with a product our customers are super excited about.

Customer success with us

Our customers trust us for the critical infrastructure of their short-term rental business. This comes with a special responsibility to our customers.

We aim to offer them a white glove customer service experience, to help them reach their goals of financial and personal freedom.

We are already rated 9.6 /10 on Trustpilot and we very much intend to defend that score (it actually improved thanks to the customer service team's performance).

At the same time, your role within the company is also to advocate for customers with the developers and designer on our team.

You need to be able to qualify and identify bugs or usability problems and report them. This is important so that the development and design team can keep on improving the product.

Lastly, we are not looking for people that like to watch the action from afar.

We will absolutely welcome any input you may have and take ownership of side-projects that will help consolidate our business. This can be related to customer education, sales, marketing, business development and partnerships, or anything we have not thought about yet! The foundation is a deep understanding of our market, our product, and our customers.




Responsibilities

What you will do

Day to day, you will:

talk to customers via live chat, email, video calls and social media, to address their challenges and issues, verify subscription status and payments, and upsell products and services.

educate users and customers about our product and pricing with a focus on empathy and building up a relationship.

investigate, qualify, troubleshoot the customers' technical and usability issues, and work in collaboration with our Engineering and Design team.

host 1:1 video product demos and support calls with users and customers, so as to educate them about the product by focusing on their business needs.

demonstrate strong problem-solving and research skills, with attention to detail, to address user issues.

demonstrate a superior level of technical understanding, as you will grow familiar with the actual engineering of the product and technologies and tools being used (such keywords include "machine learning", "gitlab", "queues", "MySQL").

establish the company as a positive force for our users' businesses and ecosystem.




See more jobs at Smartbnb

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00S

Full-stack Software Engineer

Smartbnb
Verified
php laravel dev engineer Aug 23, 2018Apply

Job Description

Smartbnb is a bootstrapped company whose core product currently helps short-term rental businesses manage and automate over 60,000 properties. We are a growing team of 6 people with plans to expand rapidly by the end of 2018.

With multiple new product launches on the horizon and several more planned before the end of the year, you will be joining the company at a time of explosive growth. Your presence will have a very real impact on the companys value.

We are looking for a Backend Web Developer to join our tech teams efforts to supercharge our PHP web application. You will be working directly with Pierre-Camille, our founder, who developed the original product from scratch, as well as with all members of the tech, marketing, and success teams.

Our company is fully distributed and remote. We believe and fully embrace that your best environment is wherever you - personally - feel the most productive and comfortable for day-to-day work. Nevertheless, we organise frequent meetups and retreats for the team to physically meet throughout the year. The last two trips were to Lisbon/Cascais and Paris!



What you will do:

You will be an architect: planning structural masterpieces, laying foundations, building pillars, and reinforcing walls. Maybe a statue here and there

You will be in charge of drastically improving multiple features for our web app, helping to developing new product lines, as well as improving and maintaining the quality of the entire codebase.

You will be a leader in performance (logic optimisation, indexes, queries, caching), security (discovering and plugging vulnerabilities), and code health (refactoring, unit and integration testing).

You will take charge of your own work and proactively suggest improvements across the whole backend.

In a remote environment you will be responsible for your own time and results there will be no babysitting.



What you will need to succeed:

Nutcracker: you love solving engineering problems.

Independent: you are self-motivated, take initiative, and are a strong communicator. You are results-driven and willing to learn and improve yourself.

Technical Ninja: proficiency with PHP 7.0+, Laravel 5.2+, MySQL, Git, beanstalkd, and Memcached and/or Redis, backed by 5+ years of Backend development experience.

Design Pattern Jedi: great knowledge of and direct experience with multiple design patterns. You have written superbly abstracted code and accompanying unit tests from scratch. You have also refactored legacy, non-testable code into something less apocalyptic.

Caring Developer: you recognise that your code and work impact not only the customers but also the rest of the team. You conduct yourself with professionalism and respect not only in meetings but also in how you structure your code and in the documentation that you write.

Superb English fluency: we are an international team and clear communication is vital. It goes without saying (but well say it anyway) that you absolutely must have the ability to participate in frequent video meetings.

The product team is based in Europe, so at the moment we are looking for developers who are based within the same general time zones (UTC3).



Brownie points:

You have experience with Continuous Integration using Travis, Circle, Gitlab, or Bitbucket.

Interactive Git rebasing doesnt sound like voodoo to you.

Youve used in Git commit messages.

You have experience with Machine Learning either with off-the-shelf tools like Dialog Flow or - better yet - more low level using tools and platforms like Theano, Torch, and Google/AWS/Microsoft/IBM ML stacks.

Youve built a Node.JS backend or API.

You see past the glossy veneer of the microservices buzzword and know when and how to build them.

(Let us know how many you deserve.)



What we offer:

Competitive salary, including the possibility of stock options.

Ample paid leave, in addition to maternity and paternity leave.

A great support structure: we are here for you.

Flexible contract. You will work independently where you are most productive and happiest, with flexible weekday hours.

All the resources and tools that you need to succeed

Join a fast-growing startup and be part of the force that shapes the company in the years to come!



We are solving global short-term rental automation. Are you in?

See more jobs at Smartbnb

How do you apply?

Please apply directly through our Angelist profile:

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.