Jobs by tag: "Rally"

Showing 1-5 of 13 items.

1		0	Manual QA Tester Rally Software Development Europe Only		Sep 14, 2022	Apply	Job Description At Rally, our goal is to solve one of the most critical points in the e-commerce shopping experience - the checkout. Rally offers merchants a better, more profitable checkout solution that is being built to support the inevitable Web3 future of commerce. We are looking for a Manual QA Tester to join our team and be responsible for product quality and manually test the software applications in order to identify bugs. We are looking for an individual who is passionate about the e-commerce space, has a strong technical background, and loves creating an outstanding customer experience. This is an exciting and formative moment in Rally’s growth as a product and a company. If you are interested in building something new, working with emergent technology, and collaborating with kind, fun, and thoughtful people, we encourage you to apply. Want to learn more about Rally and hear from our leadership? Check out our blog for more on the product, our philosophy around headless commerce, and our next steps in Web3. You can also read more about Rally on our About Us page. And, you can listen to Jordan Gal, our CEO, talking about Rally on his podcast here. Want to experience the Rally checkout live? You can see it in action on our demo store. This role will Be responsible for product quality Take care of the release verification process Use Jira for bug tracking and stories verification Join us in sprint planning and retrospectives Collaborate and problem solve with the Product and Dev teams Grow your tests automation skills Who you are Minimum 3 years of experience in the quality assurance field Excellent debugging and documentation skills Excellent time management skills Advanced knowledge of REST API Advanced knowledge of MySQL or similar relational database Experience with Postman for API testing Ambitious, the ability to think beyond every day, be highly collaborative, and extremely driven Nice to haves Ecommerce knowledge Test automation experience JavaScript/NodeJs experience Scrum and agile development This is a full-time, fully remote role. Ideally, you are located in a European time zone, but we are open to other time zones on a case-by-case basis. Who We Are We #rallytogether in all things. We are a small team; you won’t hear “that’s not my job.” We value accountability, creativity, and fostering an inclusive and transformative experience for ourselves and our community of merchants. We are looking for those who are guided by a growth mindset and have the ability to think beyond the typical playbook. We care about the success of our customers and our company. We are willing to do the work, have the hard conversations, and take ownership in the service of delivering value to the customer. We do not believe in the allowance of brilliant jerks and are always working towards creating high psychological safety. If you are excited about our mission of empowering e-commerce merchants and building out the headless ecosystem, we’d love to have you apply even if you feel unsure that you meet every requirement in this posting. Benefits & Perks We are a small team; your work will have a big impact Meaningful equity and competitive pay Stipends for work-from-home setup Learning and development resources Flexible work schedule, with an open vacation policy A kind, thoughtful, and enthusiastic team Rally is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law. Rally asks respectfully to only apply through the application form and do not email/apply directly to Rally. Any applications sent directly to Rally will not be considered. Recruiters and Agencies please do not contact Rally directly. See more jobs at Rally How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
1		0	Customer Success Manager Rally Customer Support USA Only		Aug 16, 2022	Apply	Job Description Rally is looking for an experienced and ambitious Customer Success Manager to be a trusted advisor and support for our merchants. You will be responsible for ongoing merchant success, including new feature adoption, troubleshooting technical issues, and handling quarterly business reviews. We are looking for an individual who is passionate about the e-commerce space and loves creating an outstanding customer experience. At Rally, our goal is to solve one of the most critical points in the e-commerce shopping experience - the checkout. Rally offers merchants a better, more profitable checkout solution that is being built to support the inevitable Web3 future of commerce. This role will be responsible for being the main point of contact for new and existing customers. They will work with our Support Engineer to onboard new customers, creating a seamless implementation process and driving merchants towards full product adoption as efficiently as possible. This is an exciting and formative moment in Rally’s growth as a product and a company. If you are interested in building something new, want to work with emergent technology, and collaborate with kind, fun, and thoughtful people, we encourage you to apply. Want to learn more about Rally and hear from our leadership? Check out our blog for more on the product, our philosophy around headless commerce, and our next steps in Web3. You can also read more about Rally on our About Us page. And, you can listen to Jordan Gal, our CEO, talking about Rally on his podcast here. Want to experience the Rally checkout live? You can see it in action on our demo store. This role will Be hands-on with customers for the entire customer lifecycle, from Sales hand-off to ongoing success. Serve as the primary point of contact and known advisor for all onboarded customers. Conduct regular check-ins, proactively reaching out to guarantee long-term customer stickiness. Own and deliver quarterly business reviews for customers, showcasing their success with the product and gathering feedback for future development. Troubleshoot and advise on technical and non-technical issues as they arise, working with Product and Engineering on potential solutions. Go above and beyond to genuinely solve the merchant’s issue. Act with empathy and understanding, providing a best-in-class customer experience. Work cross-functionally with Sales, Engineering, and Product to create a seamless experience throughout the customer journey. Create and maintain a strong feedback loop between different departments, communicating issues as they arise and consolidating these issues into themes to inform future product decisions. Create and document a repeatable Success playbook, modifying it over time to optimize the experience for both the merchant and the team. Document learnings as support documentation for future usage by the Support team. You bring 3+ years of experience in a customer success role, ideally with a Saas product. A dedication to making a customer successful and sticky with a product. The ability to identify underlying issues or core problems and solve them. Experience writing and editing Support documentation. The ability to communicate clearly and empathetically in both written and verbal forms. Stong organizational skills. An understanding of the e-commerce space and strategic SaaS product onboarding. Interest in blockchain technology, Web3, and cryptocurrency. Comfort in the relative chaos of working at an early-stage startup. This is a full-time, fully remote role. Who We Are We #rallytogether in all things. We are a small team; you won’t hear “that’s not my job.” We value accountability, creativity, and fostering an inclusive and transformative experience for ourselves and our community of merchants. We are looking for those who are guided by a growth mindset and have the ability to think beyond the typical playbook. We care about the success of our customers and our company. We are willing to do the work, have the hard conversations, and take ownership in the service of delivering value to the customer. We do not believe in the allowance of brilliant jerks and are always working towards creating high psychological safety. If you are excited about our mission of empowering e-commerce merchants and building out the headless ecosystem, we’d love to have you apply even if you feel unsure that you meet every requirement in this posting. Benefits & Perks We are a small team; your work will have a big impact Meaningful equity and competitive pay Comprehensive, employer-paid health benefits Stipends for work-from-home setup Learning and development resources Flexible work schedule, with an open vacation policy A kind, thoughtful, and enthusiastic team Rally is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law. Rally asks respectfully to only apply through the application form and not email/apply directly to Rally. Any applications sent directly to Rally will not be considered. Recruiters and Agencies please do not contact Rally directly. See more jobs at Rally How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
1		0	Software Engineer, Customer Success (SaaS) Rally Customer Support North America Only		May 4, 2022	Apply	Job Description At Rally, our goal is to solve one of the most critical points in the e-commerce shopping experience - the checkout. Rally offers merchants a better, more profitable checkout solution that is being built to support the inevitable Web3 future of commerce. We are looking for a Software Engineer, Customer Success (SaaS) to join our team to provide an exceptional level of technical and customer support to our onboarding merchants. This individual will be responsible for guiding new customers through onboarding onto the Rally product, including handling implementation, troubleshooting technical issues as they arise, and providing ongoing support to our customers post-onboarding. We are looking for an individual who is passionate about the e-commerce space, has a strong technical background, and loves creating an outstanding customer experience. This is an exciting and formative moment in Rally’s growth as a product and a company. If you are interested in building something new, want to work with emergent technology, and collaborate with kind, fun, and thoughtful people, we encourage you to apply. Want to learn more about Rally and hear from our leadership? Check out our blog for more on the product, our philosophy around headless commerce, and our next steps in Web3. You can also read more about Rally on our About Us page. And, you can listen to Jordan Gal, our CEO, talking about Rally on his podcast here. Want to experience the Rally checkout live? You can see it in action on our demo store. This role will Be hands-on with customers, owning the technical onboarding from the first onboarding call to full product implementation. Serve as the primary point of contact for all new customers. Troubleshoot and advise on technical and non-technical issues as they arise, working with Product and Engineering on potential solutions. Go above and beyond to genuinely solve the merchant’s issue. Act with empathy and understanding, providing a best-in-class customer experience. Work cross-functionally with Sales, Engineering, and Product to create a seamless experience for the customer. Create and maintain a strong feedback loop between different departments, communicating issues as they arise and consolidating these issues into themes to inform future product decisions. Create and document a repeatable onboarding process, modifying it over time to optimize the experience for both the merchant and the team. Document learnings and technical details in the form of technical documentation for future usage by the Support team. You bring A background in development, either in-house or through solo projects 3+ years of experience in a technical support role, with a strong emphasis on technical implementation and troubleshooting The ability to identify user error versus a bug and send clear and informative feedback to the Product and Engineering team Deep knowledge of web services and APIs Experience writing and editing technical documentation The ability to communicate clearly and empathetically in both written and verbal forms Stong organizational skills An understanding of the e-commerce space and strategic SaaS product onboarding Interest in blockchain technology, Web3, and cryptocurrency Comfort in the relative chaos of working at an early-stage startup This is a full-time, fully remote role. Who We Are We #rallytogether in all things. We are a small team; you won’t hear “that’s not my job.” We value accountability, creativity, and fostering an inclusive and transformative experience for ourselves and our community of merchants. We are looking for those who are guided by a growth mindset and have the ability to think beyond the typical playbook. We care about the success of our customers and our company. We are willing to do the work, have the hard conversations, and take ownership in the service of delivering value to the customer. We do not believe in the allowance of brilliant jerks and are always working towards creating high psychological safety. If you are excited about our mission of empowering e-commerce merchants and building out the headless ecosystem, we’d love to have you apply even if you feel unsure that you meet every requirement in this posting. Benefits & Perks We are a small team; your work will have a big impact Meaningful equity and competitive pay Comprehensive, employer-paid health benefits Stipends for work-from-home setup Learning and development resources Flexible work schedule, with an open vacation policy A kind, thoughtful, and enthusiastic team Rally is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law. Rally asks respectfully to only apply through the application form and do not email/apply directly to Rally. Any applications sent directly to Rally will not be considered. Recruiters and Agencies please do not contact Rally directly. See more jobs at Rally How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
1		0	Software Support/Onboarding Engineer (SaaS) Rally Customer Support Anywhere in the World		May 4, 2022	Apply	Job Description At Rally, our goal is to solve one of the most critical points in the e-commerce shopping experience - the checkout. Rally offers merchants a better, more profitable checkout solution that is being built to support the inevitable Web3 future of commerce. We are looking for a Software Engineer, Customer Success (SaaS) to join our team to provide an exceptional level of technical and customer support to our onboarding merchants. This individual will be responsible for guiding new customers through onboarding onto the Rally product, including handling implementation, troubleshooting technical issues as they arise, and providing ongoing support to our customers post-onboarding. We are looking for an individual who is passionate about the e-commerce space, has a strong technical background, and loves creating an outstanding customer experience. This is an exciting and formative moment in Rally’s growth as a product and a company. If you are interested in building something new, want to work with emergent technology, and collaborate with kind, fun, and thoughtful people, we encourage you to apply. Want to learn more about Rally and hear from our leadership? Check out our blog for more on the product, our philosophy around headless commerce, and our next steps in Web3. You can also read more about Rally on our About Us page. And, you can listen to Jordan Gal, our CEO, talking about Rally on his podcast here. Want to experience the Rally checkout live? You can see it in action on our demo store. This role will Be hands-on with customers, owning the technical onboarding from the first onboarding call to full product implementation. Serve as the primary point of contact for all new customers. Troubleshoot and advise on technical and non-technical issues as they arise, working with Product and Engineering on potential solutions. Go above and beyond to genuinely solve the merchant’s issue. Act with empathy and understanding, providing a best-in-class customer experience. Work cross-functionally with Sales, Engineering, and Product to create a seamless experience for the customer. Create and maintain a strong feedback loop between different departments, communicating issues as they arise and consolidating these issues into themes to inform future product decisions. Create and document a repeatable onboarding process, modifying it over time to optimize the experience for both the merchant and the team. Document learnings and technical details in the form of technical documentation for future usage by the Support team. You bring A background in development, either in-house or through solo projects 3+ years of experience in a technical support role, with a strong emphasis on technical implementation and troubleshooting The ability to identify user error versus a bug and send clear and informative feedback to the Product and Engineering team Deep knowledge of web services and APIs Experience writing and editing technical documentation The ability to communicate clearly and empathetically in both written and verbal forms Stong organizational skills An understanding of the e-commerce space and strategic SaaS product onboarding Interest in blockchain technology, Web3, and cryptocurrency Comfort in the relative chaos of working at an early-stage startup This is a full-time, fully remote role. Who We Are We #rallytogether in all things. We are a small team; you won’t hear “that’s not my job.” We value accountability, creativity, and fostering an inclusive and transformative experience for ourselves and our community of merchants. We are looking for those who are guided by a growth mindset and have the ability to think beyond the typical playbook. We care about the success of our customers and our company. We are willing to do the work, have the hard conversations, and take ownership in the service of delivering value to the customer. We do not believe in the allowance of brilliant jerks and are always working towards creating high psychological safety. If you are excited about our mission of empowering e-commerce merchants and building out the headless ecosystem, we’d love to have you apply even if you feel unsure that you meet every requirement in this posting. Benefits & Perks We are a small team; your work will have a big impact Meaningful equity and competitive pay Comprehensive, employer-paid health benefits Stipends for work-from-home setup Learning and development resources Flexible work schedule, with an open vacation policy A kind, thoughtful, and enthusiastic team Rally is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law. Rally asks respectfully to only apply through the application form and do not email/apply directly to Rally. Any applications sent directly to Rally will not be considered. Recruiters and Agencies please do not contact Rally directly. See more jobs at Rally How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
1		0	Software Support/Onboarding Engineer (SaaS) Rally Customer Support USA Only		May 4, 2022	Apply	Job Description Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10) At Rally, our goal is to solve one of the most critical points in the e-commerce shopping experience - the checkout. Rally offers merchants a better, more profitable checkout solution that is being built to support the inevitable Web3 future of commerce. We are looking for a Software Engineer, Customer Success (SaaS) to join our team to provide an exceptional level of technical and customer support to our onboarding merchants. This individual will be responsible for guiding new customers through onboarding onto the Rally product, including handling implementation, troubleshooting technical issues as they arise, and providing ongoing support to our customers post-onboarding. We are looking for an individual who is passionate about the e-commerce space, has a strong technical background, and loves creating an outstanding customer experience. This is an exciting and formative moment in Rally’s growth as a product and a company. If you are interested in building something new, want to work with emergent technology, and collaborate with kind, fun, and thoughtful people, we encourage you to apply. Want to learn more about Rally and hear from our leadership? Check out our blog for more on the product, our philosophy around headless commerce, and our next steps in Web3. You can also read more about Rally on our About Us page. And, you can listen to Jordan Gal, our CEO, talking about Rally on his podcast here. Want to experience the Rally checkout live? You can see it in action on our demo store. This role will Be hands-on with customers, owning the technical onboarding from the first onboarding call to full product implementation. Serve as the primary point of contact for all new customers. Troubleshoot and advise on technical and non-technical issues as they arise, working with Product and Engineering on potential solutions. Go above and beyond to genuinely solve the merchant’s issue. Act with empathy and understanding, providing a best-in-class customer experience. Work cross-functionally with Sales, Engineering, and Product to create a seamless experience for the customer. Create and maintain a strong feedback loop between different departments, communicating issues as they arise and consolidating these issues into themes to inform future product decisions. Create and document a repeatable onboarding process, modifying it over time to optimize the experience for both the merchant and the team. Document learnings and technical details in the form of technical documentation for future usage by the Support team. You bring A background in development, either in-house or through solo projects 3+ years of experience in a technical support role, with a strong emphasis on technical implementation and troubleshooting The ability to identify user error versus a bug and send clear and informative feedback to the Product and Engineering team Deep knowledge of web services and APIs Experience writing and editing technical documentation The ability to communicate clearly and empathetically in both written and verbal forms Stong organizational skills An understanding of the e-commerce space and strategic SaaS product onboarding Interest in blockchain technology, Web3, and cryptocurrency Comfort in the relative chaos of working at an early-stage startup This is a full-time, fully remote role. Who We Are We #rallytogether in all things. We are a small team; you won’t hear “that’s not my job.” We value accountability, creativity, and fostering an inclusive and transformative experience for ourselves and our community of merchants. We are looking for those who are guided by a growth mindset and have the ability to think beyond the typical playbook. We care about the success of our customers and our company. We are willing to do the work, have the hard conversations, and take ownership in the service of delivering value to the customer. We do not believe in the allowance of brilliant jerks and are always working towards creating high psychological safety. If you are excited about our mission of empowering e-commerce merchants and building out the headless ecosystem, we’d love to have you apply even if you feel unsure that you meet every requirement in this posting. Benefits & Perks We are a small team; your work will have a big impact Meaningful equity and competitive pay Comprehensive, employer-paid health benefits Stipends for work-from-home setup Learning and development resources Flexible work schedule, with an open vacation policy A kind, thoughtful, and enthusiastic team Rally is an equal opportunity employer that values diversity, inclusion, and belonging. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law. We will consider for employment all qualified applicants with arrest and conviction records in a manner consistent with applicable law. Rally asks respectfully to only apply through the application form and do not email/apply directly to Rally. Any applications sent directly to Rally will not be considered. Recruiters and Agencies please do not contact Rally directly. See more jobs at Rally How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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