Jobs by tag: "Paymentology"

Showing 1-5 of 12 items.
10

Remote Implementation Specialis

Paymentology
8 days agoApply

Job Description

At Paymentology, we think everyone should have access to user-friendly payment services. We make connecting easy, by making simple, safe payments happen for people around the globe. We enable payments via virtual and physical cards for partners like banks, telcos, retailers, developers and fintechs across the world.

We are looking for an Implementation Specialist based in EMEA to join our Implementation team.

We have a team of amazing team members who work either remotely or out of our offices, and now we need you!

What you get to do:

As one of Paymentology's Implementation Specialists you will proactively support external customers to make testing happen. More specifically, you will be working with the internal team to get card authority testing done in order to get a new BIN/Customer live, by either working on an offline simulator or doing live online testing.

This role also involves providing excellent service by interacting with clients on the phone, via email and chat to support them get a card programme live quickly and easily.

At the same time you will be learning how to work with multiple systems, do technical troubleshooting in order to help get a client test their card programme and to get testing done with relevant card authority to get a BIN/Customer live for their card programme.

Whilst the role has a technical focus, this is not a pure technical role that involves doing coding. It does involve working with technical people to get something to work testing using API’s developed by Paymentology’s technical team.

Sometimes, you may need to work outside of normal working hours depending on a clients need to do testing and get something live. Team work is big at Paymentology, therefore sometimes you might also help with testing in other regions when they may require assistance.

What it takes to succeed:

We are looking for someone who is motivated, disciplined, courageous, curious and determined to make things happen, easily and right in the world of technology and payments.

  • At least 2 years of experience in a technical customer support role
  • Be tech-savvy and have problem solving skills
  • Have strong interest in the technical space and a strong technical aptitude
  • The ability to learn & test technical systems and API’s quickly
  • Fluency in English
  • Have some form of customer service experience (must be passionate about providing good customer service)
  • Be a self-starter who is motivated and eager to dig, problem solve and come up with better ways of doing things
  • Have the ability to multi-task to help multiple clients and interact with card authorities all at the same time
  • Enjoy working remotely and communicating with team mates via video con and instant messaging
  • Take ownership and be accountable and proactive (this is not a position for someone who needs to be micro-managed)
Lots of space to challenge yourself:

  • Learning about how the payments industry works
  • Working with global clients and partners
  • Working with dynamic software that is flexible and can be adapted to the need of any client
  • Helping to grow our technology by understanding your customer’s needs, and conveying that into tangible applications
What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, diverse teams built from different backgrounds,  experiences & identities.


See more jobs at Paymentology

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Remote Implementation Specialist

Paymentology
8 days agoApply

Job Description

Time zones: SBT (UTC +11), GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

At Paymentology, we think everyone should have access to user-friendly payment services. We make connecting easy, by making simple, safe payments happen for people around the globe. We enable payments via virtual and physical cards for partners like banks, telcos, retailers, developers and fintechs across the world.

We are looking for an Implementation Specialist based in EMEA to join our Implementation team.

We have a team of amazing team members who work either remotely or out of our offices, and now we need you!

What you get to do:

As one of Paymentology's Implementation Specialists you will proactively support external customers to make testing happen. More specifically, you will be working with the internal team to get card authority testing done in order to get a new BIN/Customer live, by either working on an offline simulator or doing live online testing.

This role also involves providing excellent service by interacting with clients on the phone, via email and chat to support them get a card programme live quickly and easily.

At the same time you will be learning how to work with multiple systems, do technical troubleshooting in order to help get a client test their card programme and to get testing done with relevant card authority to get a BIN/Customer live for their card programme.

Whilst the role has a technical focus, this is not a pure technical role that involves doing coding. It does involve working with technical people to get something to work testing using API’s developed by Paymentology’s technical team.

Sometimes, you may need to work outside of normal working hours depending on a clients need to do testing and get something live. Team work is big at Paymentology, therefore sometimes you might also help with testing in other regions when they may require assistance.

What it takes to succeed:

We are looking for someone who is motivated, disciplined, courageous, curious and determined to make things happen, easily and right in the world of technology and payments.

  • At least 2 years of experience in a technical customer support role
  • Be tech-savvy and have problem solving skills
  • Have strong interest in the technical space and a strong technical aptitude
  • The ability to learn & test technical systems and API’s quickly
  • Fluency in English
  • Have some form of customer service experience (must be passionate about providing good customer service)
  • Be a self-starter who is motivated and eager to dig, problem solve and come up with better ways of doing things
  • Have the ability to multi-task to help multiple clients and interact with card authorities all at the same time
  • Enjoy working remotely and communicating with team mates via video con and instant messaging
  • Take ownership and be accountable and proactive (this is not a position for someone who needs to be micro-managed)
Lots of space to challenge yourself:

  • Learning about how the payments industry works
  • Working with global clients and partners
  • Working with dynamic software that is flexible and can be adapted to the need of any client
  • Helping to grow our technology by understanding your customer’s needs, and conveying that into tangible applications
What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, diverse teams built from different backgrounds,  experiences & identities.


See more jobs at Paymentology

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Service Delivery Engineer (L2) - Fintech

Paymentology
10 days agoApply

Job Description

Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Paymentology is creating a "Follow the Sun" approach to our Global Support Services in response to the company's global growth and product expansion. 

We are searching for L2 Support Engineers situated in the Americas to ensure that our clients receive outstanding service around the clock and that incoming queries/incidents are resolved quickly. 

 What you get to do:
  • Provide technical and business-related knowledge to the L1 team to help resolve customer queries, this includes knowledge management (documentation)
  • Detect possible service interruptions to our partners and anticipate potential problems
  • Root cause analysis (mature problem, configuration, change mgmt., process)
  • Analyze service performance trends
  • Escalate to appropriate group a detailed issue tracking (ticket), status update to logger (requester)
  • Process automation capabilities & detect possible procedural improvements
  • Resolve customer queries that have been forwarded by the Level 1 team
  • Take ownership by coordinating the feedback to the customer where analysis is required from other implementation and development departments
  • Perform customer service monitoring value analysis
  • Carry out specific research for technical queries both internal and external
  • Coordinate minor configuration changes that must be performed by customers
  • Monitoring of specific transactional flows
  • Participate in monitoring of internal operational processes
  • Creation of system generated alarms to anticipate potential partner service interruptions
 What it takes to succeed:
  • Bachelor's Degree in Computer Science or Computer Engineering and/or equivalent working experience. 
  • 5 plus years of Application/Product support experience
  • Passion to engage in solving customer issues and helping them succeed
  • A developed approach to troubleshooting customer and technical issues
  • Demonstrated success in creative problem solving, finding viable alternative solutions to keep the customer’s issues resolved  
  • Ability to manage and prioritize daily tasks based on business impact, maintaining focus on service level agreements
  • Team player skills to collaborate inside and outside the organization to achieve team and product success
  • Open-mindedness, willingness to learn, and ability to fail fast to keep progress moving forward
  • Experience with Postman or relevant tools
  • Excellent verbal and written communication skills in English – to ensure customer issues and resolutions are understood, translated and documented accurately
  • Good Understanding of ISO 8583 messages, payment schemes, VISA and MasterCard
  • Working knowledge of Linux Commands, SQL scripts.
  • Knowledge on DevOps automation tools is a plus i.e. Jenkins, ELK, DataDog, Terraform etc.
We are looking for bilingual English & Spanish speakers.

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, diverse teams built from different backgrounds,  experiences & identities. 


See more jobs at Paymentology

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Software Engineer

Paymentology
10 days agoApply

Job Description

Time zones: SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3)

As an experienced Senior Software Engineer at Paymentology you'll be working closely within the Engineering team to build enterprise-level, highly scalable, highly secure financial processing systems that power tens of millions of transactions and tie them to web, mobile and API interfaces that make it easy for people to issue, redeem and reconcile prepaid and credit cards all over the world.

This position requires the ability to develop high-quality and resilient solutions to meet the rapidly evolving needs of an issuer processor serving an international expanding customer base and to communicate effectively at all levels, from providing the right level of details in the status updates on your work to explaining technical trade offs, technical complexities and design options so Paymentology can make informed decisions.

What you get to do:

  • Work within a remote team disseminated throughout the world.
  • Architect, design and develop projects from end to end.
  • Make things simple for ourselves and our customers.
  • Collaborate with other engineers to prioritize and ship features.
  • Mentor other engineers on the team, and be mentored by others.
  • Partner with Product Managers to scope and estimate new work.
  • Participate in on-call coverage.

What it takes to succeed:

As an experienced senior development engineer, we're looking for people that make stuff work with:

  • Experience developing in Java.
  • Experience with relational databases (MySQL, Postgres, MS SQL Server, Oracle, etc.)
  • Experience in financial transaction processing is an advantage but not an absolute requirement. Above all, we are looking for developers...
Who love to write great software

Who are passionate about their craft

Who are willing to learn, as well as coach

Let’s also not forget languages (not the programming kind)

While you will work with colleagues located throughout the world, English is our company language so it’s important that you be able to communicate at a fluent level, in both spoken and written form.

Flexible hours are a must for our remote team. You’ll need to be able to occasionally shift your work hours to participate into on-call duties and better align with colleagues for the scope of specific projects.

What you can look forward to:

  • Developing, managing and maintaining card network transactions at scale.
  • Building best-of-breed backend experiences for our customers, internal and external.
  • Create and review engineering design documentation.
  • Continuously improve our systems, infrastructure and processes with a focus on quality.
  • Create features, review each other's code and collaborate with a diverse set of stakeholders across the company.

Join Paymentology!

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, diverse teams built from different backgrounds, experiences & identities.


See more jobs at Paymentology

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Learning and Experience Director

Paymentology
2 months agoApply

Job Description

Time zones: SBT (UTC +11), GMT (UTC +0), MSK (UTC +3), CEST (UTC +2), BST (UTC +1), JST (UTC +9), CST (UTC +8), WIB (UTC +7), MMT (UTC +6:30), BST (UTC +6), NPT (UTC +5:45), IST (UTC +5:30), UZT (UTC +5), IRDT (UTC +4:30), GST (UTC +4)

The People team at Paymentology is actively shaping the future of the company and communities we work with. The team is looking for a dynamic, creative, and thoughtful Learning & Experience Director to contribute to our global success.

This role is intimately involved with the learning, development and experience of our people, requiring you to drive projects and dialogue around designing and retaining a high performing, innovative, and supportive culture that aligns with our progressive vision of an agile, remote future.

The Learning & Experience Director will have the responsibility to help create and deliver a seamless and positive experience across all dimensions. You will lead, design, build and deliver a wide range of learning solutions and help to build engagement within Paymentology.

What you get to do:

You will strongly identify with our culture of being people-oriented, flexible, adaptable, and creative as you will be working in collaboration with other teams to influence learning and engagement solutions to the business (e.g. working with internal comms to embed and reinforce a purpose led culture.)

You are humble, nimble and eager to develop, as you actively seek feedback on the impact and effectiveness of our learning and engagement initiatives, to enable an environment of continuous improvement across Paymentology.

But most of all, you are excited to join Paymentology, where you will always be surrounded by great people who genuinely care about you, collaborate, and together strive to build the most impactful plans for our people.

You thrive in an international team, as you will have the opportunity to travel and spend time with our teams across the world (up to 20% of your time).

What it takes to succeed:

Action-oriented: You know how to get things done. You operate with urgency and efficiency. You know how to identify problems and love to develop plans that embed our values and behaviours.

Culture champion: You love working with people from around the world and know how to excite them. You understand that Culture & People are the core of who we are.

Team player: You love collaborating and sharing ideas. You like learning from your peers. You are ready to roll up your sleeves and support as needed, taking ownership.

Clear communicator: You communicate clearly and concisely. You’re great at getting and giving respectful and valuable feedback.

Professional: You are mature and reliable. You strive to learn and grow your skills.

Highly organised: You love to measure, monitor, and analyse the impacts and risks of any solutions that you develop and deliver to the business, including any dependencies on other projects or solutions.

Passionate: You care about inclusion. You want to work remotely and feel inspired every day. You want to change the world through championing leading edge learning and engagement practices.

Enjoy:
The work we do is serious but that does not mean we do not know how to have fun. We know how to have a good time and you should too.

Bonus points:
  • Humanities or Psychology degree (or higher)
  • Fluency in English and at least two other languages.
  • 8+ years of experience in (fintech) start-up environments.
This is a full-time, 100% remote role preferably located in our Europe timezone, as we will require substantial coverage of business hours in Europe (UTC 3+/- hours).

What you can look forward to:

At Paymentology we value making a difference to the lives of the people who work for us and who live in the communities where we operate. As values are important to us, you can look forward to working alongside fellow Paymentologists, who share these values. You’ll be part of a team that is passionate about making a difference on a global scale.

We focus on building strong, diverse teams built from different backgrounds,  experiences & identities.


See more jobs at Paymentology

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.