Jobs by tag: "Creative Force"

Showing 1-5 of 5 items.
10

Product support Jedi, Australia/New Zealand/AEST+2

Creative Force
18 days agoApply

Job Description

Product support Jedi

We’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in the Asia-Pacific timezone (APAC). Our software has a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. SaaS experience, strong communication skills, patience, curiosity, ability to multi-task and friendliness are key to success in this role.

Important: If you are not based in Australia/New Zealand/AEST+2 timezones, please do not apply. 
We won't accept changing your work hours to suit these timezones. Everyone in the company works during business hours of the country they live in. We strongly believe this is an important factor in employee happiness and work-life balance. 
 

Role

You will be part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis.

Our support is across email tickets, phone and 1-1 Zoom calls. Once trained, you will take up onboarding and run client meetings to help with issue resolution, best practices and product adoption. 

You’ll test and report bugs, put forth considered feedback to product teams; always seeking to improve our products. 

We play startup every now and then—new tools implemented as experiments and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results.  We don’t expect you to be a slave to your chair, but you will need to be flexible. 

Essentials

  • You are located somewhere in Australia/New Zealand/AEST+2 timezones
  • 3+ years professional experience, preferably in a SaaS support/client facing role
  • Native English speaker (or 100% fluent), bi-lingual is a bonus!
  • Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough)
  • You have fantastic interpersonal skills and are an excellent communicator, verbal and written
  • You love to talk to clients. Four-five meetings a day only makes you more energetic!
  • You love solving problems and helping others solve theirs 
  • You write in well constructed sentences and pay close attention to detail
  • You’re curious, and love learning
  • You are not shy to upsell or answer “sales-y” questions
  • You’re super organised and process oriented. You are comfortable using multiple software applications for various aspects of the role. We have a process for everything!
  • You can work independently, are self-motivated, but enjoy being part of a team
  • Working remotely suits you perfectly, your natural work ethic makes you a high performer!
  • You have access to fast, reliable internet and a dedicated space to work without distractions

Responsibilities

Product support and improvement
  • Self-driven learning to become a product expert
  • Be the first port of call on all inbound support queries via email/tickets, phone and (later) chat
  • Run 1-1 Zoom calls with clients to help resolve queries and provide technical consultation 
  • Adhere to our consistent (and impressive!) first-time-reply metric 
  • Provide technically accurate responses after carefully testing necessary scenarios
  • Work with the engineering team to resolve bugs and follow through with updates 
  • Identify and report common user issues for product improvement
Be amazing with clients
  • Respond quickly (we’re big on speed)
  • Able to really listen to people, get to the heart of the issue and see it through to resolution
  • Convey appreciation and respect to our clients at all times
  • Strive to build trusting relationships based on honesty and transparency



See more jobs at Creative Force

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Product support Jedi, Australia/New Zealand/AEST+2

Creative Force
18 days agoApply

Job Description

Time zones: LINT (UTC +14), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45), MART (UTC -9:30), NUT (UTC -11)

Product support Jedi

We’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in the Asia-Pacific timezone (APAC). Our software has a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. SaaS experience, strong communication skills, patience, curiosity, ability to multi-task and friendliness are key to success in this role.

Important: If you are not based in Australia/New Zealand/AEST+2 timezones, please do not apply. 
We won't accept changing your work hours to suit these timezones. Everyone in the company works during business hours of the country they live in. We strongly believe this is an important factor in employee happiness and work-life balance. 
 

Role

You will be part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis.

Our support is across email tickets, phone and 1-1 Zoom calls. Once trained, you will take up onboarding and run client meetings to help with issue resolution, best practices and product adoption. 

You’ll test and report bugs, put forth considered feedback to product teams; always seeking to improve our products. 

We play startup every now and then—new tools implemented as experiments and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results.  We don’t expect you to be a slave to your chair, but you will need to be flexible. 

Essentials

  • You are located somewhere in Australia/New Zealand/AEST+2 timezones
  • 3+ years professional experience, preferably in a SaaS support/client facing role
  • Native English speaker (or 100% fluent), bi-lingual is a bonus!
  • Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough)
  • You have fantastic interpersonal skills and are an excellent communicator, verbal and written
  • You love to talk to clients. Four-five meetings a day only makes you more energetic!
  • You love solving problems and helping others solve theirs 
  • You write in well constructed sentences and pay close attention to detail
  • You’re curious, and love learning
  • You are not shy to upsell or answer “sales-y” questions
  • You’re super organised and process oriented. You are comfortable using multiple software applications for various aspects of the role. We have a process for everything!
  • You can work independently, are self-motivated, but enjoy being part of a team
  • Working remotely suits you perfectly, your natural work ethic makes you a high performer!
  • You have access to fast, reliable internet and a dedicated space to work without distractions

Responsibilities

Product support and improvement
  • Self-driven learning to become a product expert
  • Be the first port of call on all inbound support queries via email/tickets, phone and (later) chat
  • Run 1-1 Zoom calls with clients to help resolve queries and provide technical consultation 
  • Adhere to our consistent (and impressive!) first-time-reply metric 
  • Provide technically accurate responses after carefully testing necessary scenarios
  • Work with the engineering team to resolve bugs and follow through with updates 
  • Identify and report common user issues for product improvement
Be amazing with clients
  • Respond quickly (we’re big on speed)
  • Able to really listen to people, get to the heart of the issue and see it through to resolution
  • Convey appreciation and respect to our clients at all times
  • Strive to build trusting relationships based on honesty and transparency



See more jobs at Creative Force

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Client operations coordinator

Creative Force
20 days agoApply

Job Description

Time zones: SBT (UTC +11), JST (UTC +9), CST (UTC +8), TOT (UTC +13), CHAST (UTC +12:45), LHST (UTC +10:30), AEST (UTC +10), ACST (UTC +9:30), ACWST (UTC +8:45)

Are you a self-motivated, energetic, problem solver in the Australian or New Zealand time zones (UTC +8 to UTC +13) looking to join a 100% remote team? This is an amazing opportunity to join a small-by-design, fast-growth, reputable SaaS company, operating globally.

Creative Force is looking for a client operations coordinator to assist with a range of tasks. You’ll be responsible for assisting our amazing clients with their subscription and billing queries via email, as well as providing support internally to the wider company.

Important: If you are not based in UTC +8 to UTC +13 timezones, please do not apply. 

We won't accept changing your work hours to suit these timezones. Everyone in the company works during business hours of the country they live in. We strongly believe this is an important factor in employee happiness and work-life balance. 

Responsibilities

Working with the operations manager, you will:
  • support clients with subscription and billing queries via email (Zendesk)
  • review and escalate (as needed) complex client queries around contracts, special agreements, etc
  • manage ongoing debt collection (no angry calls here - our clients are lovely and we keep things simple)
  • complete operations, client and account related data maintenance
  • assist with maintenance and troubleshooting of existing business automations
  • work across teams within the business to ensure everything is running smoothly
  • identify and report issues with operations processes / tools
  • identify and implement opportunities for process improvement
  • assist on projects as required
  • be a general problem solver / helper / fixer

Essentials

You:
  • are located in either Australian or New Zealand time zone (UTC +8 to UTC +13)
  • have excellent communication skills (written and verbal)
  • have 3+ years professional experience, preferably in a client facing role
  • are familiar with the basics of accounts receivable processes
  • consider yourself reasonably tech savvy
  • love solving problems and helping others solve theirs
  • have great attention to detail and recall
  • are curious and love learning
  • know working remotely suits you perfectly; you can work independently, are self-motivated, but enjoy being part of a team and working toward shared goals
  • have access to fast, reliable internet and a dedicated space to work without distractions
  • have experience with, or have heard of: Xero, Zendesk, Slack, Google Suite

What we offer

Work-life balance
  • Your birthday and work anniversary are holidays every year
  • 20 days paid annual leave
  • 20 days paid parental leave (available after one year)
  • 5 days paid volunteer leave per year to give back to your community
  • 12 days paid public holidays (your local country/region public holidays)
  • 38 hour work week, Monday to Friday (your weekends are yours)

Personal development and wellbeing
  • Commitment to continued learning and development
  • A culture of promoting work life balance
  • Access to mental health support

Location and compensation
  • Full-time role, based remotely, work anywhere (UTC +8 to UTC +13)
  • Competitive salary, indexed to your experience and location
  • Budget for computer and office equipment (pending 3 month probationary period)

Respect, growth and stability
  • Friendly, sociable, responsible, collaborative team (a great place to be)
  • Respect for each other’s time, value and contribution
  • Regular communication with global team via chat and video calls
  • Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends
  • Stable, bootstrapped, independent business (no VCs calling the shots)

How to apply

Submission is via our system only, the application will take you about 15-20 minutes. Applications from outside the system will not be considered.

See more jobs at Creative Force

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Laravel Jedi

Creative Force
Feb 3, 2022Apply

Job Description

Awesome opportunity for a full-stack web application development Jedi who is focused on Laravel and has a passion for software engineering. Come join an industry-leading company, and enjoy the flexibility to work remotely in an Asia-Pacific/European time zone while being surrounded by a friendly, capable team.

Creative Force (creativeforce.team) is a fast-growing global SaaS company, with our flagship B2B product serving hundreds of clients globally and supporting hundreds of thousands of users.

Our team is fully remote, distributed worldwide, set-up with all the tools to collaborate effectively across distance and time zones. Our engineering team is in Australia and Europe— we’re currently inviting candidates located anywhere in Asia Pacific/Europe regions to apply, to work from your home office or coworking space.

We're looking for an engineer with core strengths in Laravel, database design, and software engineering and architecture. The successful applicant will be a well-rounded engineer, with expertise in server-side technologies and frameworks, as well as experience working with Amazon Web Services, specifically S3, EC2, RDS and Cloudfront.

Essential requirements
  • Located anywhere in Asia Pacific/European time zone. / Located anywhere in Australia, New Zealand or +/- 2 hours within the AET timezone.
  • 5+ years commercial experience in a software engineering / development role.
  • Have worked with Laravel on commercial projects.
  • Finesse – attention-to-detail, robust code and pixel perfection. You will be expected to carefully implement complex requirements with a focus on solid architecture, security, and performance.
  • Passion – for the internet, open-source, computing, devices, gaming and Star Wars. You’re keen to push the envelope and develop elegant solutions, continuously improving your skills and projects that you work on.
  • English fluency is a must.

Experience and capabilities

We're looking for enthusiastic, fast learners, eager to continuously learn and improve skills. Ideally you have a mix of the following:
  • Software engineering and architecture skills in PHP and Laravel
  • Experience with AWS services: S3, EC2, RDS (MySQL) & Cloudfront
  • Experience writing unit, integrated and acceptance tests
  • Implemented UI’s with clean, semantic HTML5, CSS3, SASS, grid frameworks and responsive web design
  • Javascript experience (preferably with Vue JS)
  • Linux hosting environment, and shell command line familiarity
  • Demonstrated experience with Git, collaborating with other developers and working with other peoples' code

What we offer

Work-life balance
  • Your birthday and work anniversary are holidays every year
  • 20 days paid annual leave
  • 20 days paid parental leave (available after one year)
  • 5 days paid volunteer leave per year to give back to your community
  • 12 days paid public holidays (your local country/region public holidays)
  • 38 hour work week, Monday to Friday (your weekends are yours)

Personal development and wellbeing
  • Commitment to continued learning and development 
  • A culture of promoting work life balance
  • Access to mental health support

Location and compensation
  • Full-time role, based remotely, work anywhere (see the ‘Essentials’ section for any specific region requirements)
  • Competitive salary, indexed to your experience and location
  • Budget for computer and office equipment (pending 3 month probationary period)

Respect, growth and stability
  • Friendly, sociable, responsible, collaborative team (a great place to be)
  • Respect for each other's time, value and contribution
  • Regular communication with global team via chat and video calls
  • Dynamic, young, growing tech company leveraging all the latest tech tools and leading industry trends
  • Stable, bootstrapped, independent business (no VCs calling the shots)

See more jobs at Creative Force

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Product support Jedi, Australia/New Zealand/AEST+2

Creative Force
Sep 21, 2021Apply

Job Description

Product support Jedi

We’re looking for a tenacious, self-motivated and energetic people-person to help us support our growing client base in the Asia-Pacific timezone (APAC). Our software has a steep learning curve so you’ll need to be a cool tech cucumber yet be amazing with humans. SaaS experience, strong communication skills, patience, curiosity, ability to multi-task and friendliness are key to success in this role. 

Role

You will be part of a small but incredibly high-performing global team offering help to our B2B clients across two products (Award Force and Good Grants). You will communicate with colleagues and clients across countries, cultures and time zones on a daily basis.

Our support is across email tickets, phone and 1-1 Zoom calls. Once trained, you will take up onboarding and run client meetings to help with issue resolution, best practices and product adoption. 

You’ll test and report bugs, put forth considered feedback to product teams; always seeking to improve our products. 

We play startup every now and then—new tools implemented as experiments and our processes are always evolving. You’ll be part of this too. If you have a great idea, let’s test it out! We’re not big on bureaucracy, only results.  We don’t expect you to be a slave to your chair, but you will need to be flexible. 

Essentials

  • You are located somewhere in Australia/New Zealand/AEST+2 timezones
  • 3+ years professional experience, preferably in a SaaS support/client facing role
  • Native English speaker (or 100% fluent), bi-lingual is a bonus!
  • Words like HTML, CSS, JS, API, Integrations, Dev console, staging & production environments, GitHub repo, database queries etc are not alien to you. You don't need to know how to work them but you must know about them (well enough)
  • You have fantastic interpersonal skills and are an excellent communicator, verbal and written
  • You love to talk to clients. Four-five meetings a day only makes you more energetic!
  • You love solving problems and helping others solve theirs 
  • You write in well constructed sentences and pay close attention to detail
  • You’re curious, and love learning
  • You are not shy to upsell or answer “sales-y” questions
  • You’re super organised and process oriented. You are comfortable using multiple software applications for various aspects of the role. We have a process for everything!
  • You can work independently, are self-motivated, but enjoy being part of a team
  • Working remotely suits you perfectly, your natural work ethic makes you a high performer!
  • You have access to fast, reliable internet and a dedicated space to work without distractions

Responsibilities

Product support and improvement
  • Self-driven learning to become a product expert
  • Be the first port of call on all inbound support queries via email/tickets, phone and (later) chat
  • Run 1-1 Zoom calls with clients to help resolve queries and provide technical consultation 
  • Adhere to our consistent (and impressive!) first-time-reply metric 
  • Provide technically accurate responses after carefully testing necessary scenarios
  • Work with the engineering team to resolve bugs and follow through with updates 
  • Identify and report common user issues for product improvement
Be amazing with clients
  • Respond quickly (we’re big on speed)
  • Able to really listen to people, get to the heart of the issue and see it through to resolution
  • Convey appreciation and respect to our clients at all times
  • Strive to build trusting relationships based on honesty and transparency



See more jobs at Creative Force

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.