Jobs by tag: "AgencyAnalytics"

Showing 1-5 of 24 items.
10

Senior Graphic Designer

AgencyAnalytics
10 months agoApply

Job Description

Our marketing team looking for an experienced senior graphic designer and branding expert to lead the graphic design team. 

You will work closely with our marketing team and our graphic designer to design marketing graphic materials, such as infographics, social images, ad banners, and other graphics. You will also work with the web team and the UX team to improve the user experience on our website.

This position is 100% remote and only eligible for those who are authorized to work in Canada.


Key Responsibilities

  • Strengthen and lead the AgencyAnalytics visual branding aesthetic to improve the brand experience

  • Work with the marketing team stakeholders to deliver design materials such as infographics, sales materials, ad banners (Facebook, LinkedIn, etc.), social media images, videos, pitch decks, and other marketing design-related items

  • Collaborate with various stakeholders to improve the website UI/UX

  • Manage, coach, and mentor graphic designer/s on the marketing team

  • Be accountable for deadlines on design project deliverables

Job requirements

  • Strong portfolio that covers the key responsibilities described above.

  • Experience designing for SaaS

  • 5+ years of experience as a graphic designer and branding expert building assets for online branding collateral in different online formats

  • 2+ years of experience in a managerial role on a design team

  • Very strong typography skill

  • Proficient in vector illustration and image editing

  • 2+ years experience in UI/UX design and web design

  • A creative range that extends from web design to abstract patterns and freestyle illustrations

  • Proficient in Adobe Creative Suite, including Photoshop, Illustrator, and Indesign.

  • Proficient in Figma

  • Experience with Powerpoint design, Google Slide design, or similar

  • A degree in Fine Arts is a definite asset

  • Video editing ability is an asset

  • 2d Animation and motion graphic skillsets are an asset (note that this is not a 3D artist role)


Job Benefits

  • Profit-sharing, distributed quarterly
  • Frequent promotions
  • 4 weeks vacation and paid sick days
  • Happy Hour once a month
  • Extended health benefits
  • Continued education allowance
  • Annual fitness allowance
  • Work from anywhere in the world
  • Join a bootstrapped, product-focused, & customer-oriented team

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Support Specialist (EU)

AgencyAnalytics
11 months agoApply

Job Description

We're seeking an experienced customer support champion to join a department that has a stellar internal and external reputation for customer support. Our team provides world-class 24/5 support via Intercom live chat to tens of thousands of digital marketing experts worldwide. 

We're specifically seeking someone with a strong background in live chat SaaS customer support, preferably with knowledge of digital marketing and/or SEO. If you are high on emotional intelligence, love learning new technology, great at problem-solving, and know exactly how to delight customers at every interaction, we want to hear from you. You'll join a small, tight-knit, and highly committed 13-person team that is passionate about helping customers reach their business goals, and passionate about growing our product. Like our customers, our team is global, and we enjoy a fully remote yet highly connected work environment: The culture is friendly, open, and collaborative, with regular Slack conversations, Zoom meetings, and shared projects. 

The timezone for this role is business hours in GMT+1 or GMT+2 time.


Key Responsibilities
  • Deliver live chat customer support in a timely manner
  • Use expert problem-solving ability and resourcefulness to provide our users with the answers they need
  • Use critical thinking to troubleshoot technical issues
  • Collaborate with Product and Engineering teams to resolve issues/bugs
  • Collaborate with Customer Success and Sales teams to ensure risks and opportunities are promptly acted upon
  • Ensure customers are well-supported and educated at every interaction
  • Provide professional and friendly insights to customers when solving their problems
  • Contribute to the success of our department by suggesting improvements to our processes and our product  

Job Benefits
  • Profit-sharing, distributed quarterly
  • Frequent promotions
  • 4 weeks of vacation and paid sick days
  • Extended health benefits
  • Continued education allowance
  • Annual fitness allowance
  • Work from anywhere in the world
  • Join a bootstrapped, product-focused, & customer-oriented team

Job requirements
  • 2+ years in a similar customer support role for a SaaS
  • Advanced written communication skills
  • High emotional intelligence, with the ability to read and reflect back the sentiment of your audience
  • Excellent rapport-building ability with both customers and teammates 
  • Proven track record of meeting or exceeding common customer support metrics
  • Ability to multitask and handle multiple customer inquiries simultaneously
  • Strong problem-solving skills and the ability to think critically when addressing tasks
  • Positive attitude and ability to maintain professionalism and composure during challenging interactions
  • Ability to show empathy, tactfulness, and diplomacy when interacting with others
  • Moderate understanding of SEO and/or digital marketing is highly preferable
  • Basic understanding of common digital marketing channels
  • Familiarity with SaaS platforms and related technologies
  • Native / Bilingual English

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Director of Customer Support

AgencyAnalytics
Mar 23, 2023Apply

Job Description

We’re looking for a Director of Customer Support to lead a growing 13-person team. You’ll step into a department that has an absolutely stellar reputation for customer support, both internally and externally (don't take our word for it: read what our customers say about us on places like g2.com).

Our Customer Support team provides 24/5 live chat support to tens of thousands of digital marketing professionals who use our platform worldwide. As Director of Customer Support, you’ll report to the VP of Customer Success, working to ensure world-class customer service, fulfill departmental and company goals, and support a growing and talented team of staff. Like our customers, our team is global, and we enjoy a fully remote yet highly connected work environment: The culture is friendly, open, and collaborative, with regular Slack conversations, Zoom meetings, and shared projects. Outside of your department, you’ll work alongside senior team members from Customer Success, Sales, Marketing, Product, and Engineering.

As a growing company, a key priority is to continually put processes and structures in place to ensure the department scales smoothly, while maintaining world-class customer service for our users. If you have experience scaling teams and processes, we want to hear from you.

We place a high priority on creating a positive, nurturing, and collaborative team environment: We're specifically looking for someone with a proven track record of coaching staff members to achieve their best, and someone who knows how to rally a team to foster a tight-knit environment that crushes KPIs and wows customers.

This position is 100% remote and only eligible for those who are authorized to work in Canada. The time zone for the role is Canada Eastern Time.


Key Responsibilities

  • Own the strategy, hiring, promotions, and forward planning for the Customer Support department
  • Train team members, and create effective onboarding pathways and content for team members
  • Coach and provide regular feedback to team members, with a focus on conversation quality, accuracy of information, tone, and communication skills
  • Ensure the Customer Support department can react quickly to company growth by implementing scalable processes, developing staff, and hiring
  • Set standards and goals for the team, with a focus on metrics like response time, customer satisfaction, and workload balance across team members
  • Develop clear and easy-to-follow guidelines for how our live chat support should be conducted
  • Run weekly team meetings on important issues, goals, and updates relating to the department
  • Manage a global team, ensuring processes are followed and quality is achieved in all regions
  • Oversee internal and external Customer Support documentation
  • Provide opportunities for long-term team member growth and development
  • Use clear data, evidence, and best practices to drive all decisions
  • Ensure a strong, positive, and collaborative culture among the Customer Support team, where achievements are recognized and team members feel well-supported in their work


Job Benefits

  • Profit-sharing, distributed quarterly
  • Frequent promotions
  • 4 weeks vacation and paid sick days
  • Monthly Happy Hour
  • Extended health benefits
  • Continued education allowance
  • Annual fitness allowance
  • Work from anywhere in the world
  • Join an extremely successful bootstrapped, product-focused, & customer-oriented team

Job requirements

  • Long-term experience leading and scaling Customer Support teams and processes in fast-growing environments
  • A long-term background in managing live chat customer support
  • Ability to coach team members on communication style, messaging, delivery of information, and efficiency
  • Exceptional written and verbal communication, with a keen awareness of how messaging and communication style can impact customer conversations and internal conversations
  • Very high level of technical proficiency, and a clear understanding of how technology can enable a Customer Support team to thrive
  • Ability to set and achieve strategy-based objectives with a team, and continually monitor and iterate to improve outcomes
  • Ability to develop scalable processes, manage projects, and delegate work to ensure an efficient and productive environment
  • A people-first mindset, with strong emotional intelligence and the ability to lead through inspiration
  • Excellent problem-solving skills, with analytical and data-driven thinking, especially related to initiatives that can target adoption, expansion, and churn
  • Ability to collaborate with multiple different departments to champion the needs of customers and your team
  • An understanding of digital marketing agencies, their needs, and common SEO/marketing channels is desirable
  • Copywriting or other writing/editorial experience is desirable
  • Bachelor’s degree (or higher) in a relevant field

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

SaaS Revenue Operations Manager

AgencyAnalytics
Feb 15, 2023Apply

Job Description

We're seeking a key player to work within a team spanning Marketing, Sales, and Customer Success, with the aim of amplifying the data, processes, and technologies that power these teams. The Revenue Operations Manager is a HubSpot operations expert with a data analyst mindset and a keen awareness of the full customer journey. The ideal candidate is experienced in data management as well as expanding Customer Success, MarTech, and SalesTech stacks. You will play a key role in the success of our customer engagements, marketing programs, and sales processes, handling tactical operations and contributing to strategies that drive our SaaS revenue engine. We're looking for someone highly detail-oriented, data-driven, and relentlessly process-focused.


See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Support Specialist (EU)

AgencyAnalytics
Feb 7, 2023Apply

Job Description

We're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position. You'll be joining a small, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. Almost all of your customer correspondence will be done using Intercom. No phone calling required. It is highly preferable that you have a background in SEO or digital marketing so you can understand our customers and their goals.

When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company. We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the medium to long term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide full training and support along the way.


Key Responsibilities

  • Respond to customers inquiries via Intercom
  • Create knowledgebase help articles
  • Escalate issues/bugs to developers
  • Other projects depending on your skillset (writing, product management, customer success, etc)

Job Benefits

  • Profit-sharing, distributed quarterly
  • Frequent promotions
  • 4 weeks vacation and paid sick days
  • Monthly Happy Hour
  • Extended health benefits
  • Continued education allowance
  • Annual fitness allowance
  • Work from anywhere in the world
  • Join a bootstrapped, product-focused, & customer-oriented team

Job requirements

  • 2+ years in a similar technical support role for a SaaS
  • Moderate understanding of SEO and/or Digital Marketing
  • Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media, etc)
  • Advanced written communication skills
  • Native / Bilingual English

See more jobs at AgencyAnalytics

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.