Job Description

s the role? \nReporting to the Director of Business Intelligence, the Senior Analytics Engineer will work within the larger Product team collaborating with all business units to deploy analytic solutions as well as supporting self-service analytics across Clearcover.\n\nWhat will you do? \n\n\n* Provide leadership to a fast-paced and talented team that is focused on delivering analytical solutions\n\n* Design and optimize our cloud based data warehouse architecture\n\n* Write production-quality ELT/ETL data transformation code with an eye towards performance, maintainability and scalability\n\n* Coach product analysts and business users on utilizing BI data tools\n\n* Collaborate with data engineers on infrastructure projects for sourcing data\n\n* Responsible for delivering new, re-usable business intelligence solutions and demonstrating value proposition to business stakeholders\n\n* Work with the product team to develop novel approaches to finding, collecting and using data \n\n\n\n\nWhat do you need? \n\n\n* Significant experience developing and delivering data solutions as a member of a business intelligence or analytics team \n\n* Have a passion for solving problems using data and analytics\n\n* Must have a solid understanding of data warehouse architecture and best practices\n\n* Deep understanding of SQL query writing and use it on a daily basis in your current role \n\n* Experience with DBT (Data Built Tool) or ETL/ELT tools in a production environment\n\n* Experience with Snowflake or Redshift serving as the Data Warehouse production platform\n\n* Experience with Tableau or other data visualization tools (Looker, Periscope)\n\n* Experience working with semi-structured data types such as JSON and XML.\n\n* Have used Python, Ruby, or R when SQL failed you or was needed for a complex report or analysis\n\n* Strong written and verbal communication skills including the ability to collaborate across teams\n\n\n\n\nWhat's in it for you?\n\n\n* Unlimited vacation and flexible work schedule, we hire adults \n\n* Equity for all employees, so you own a piece of the pie too \n\n* Dental and Vision, we've got you covered 100%\n\n* Medical, we cover 90% of your premium, 75% of your dependents and contribute to your HSA and HRA (cha-ching)\n\n* We invest in your future by contributing 3% of your salary to a 401(K), even if you don't\n\n* Come to work pre-taxed through our FSA commuter benefits \n\n* and yes, we have unlimited LaCroix, beer, snacks and the occasional ice cream social \n\n\n

Job Description

s a Site Reliability Engineer? \nClearcover is looking for an energetic, pragmatic, and highly motivated Site Reliability Engineer (SRE) to join our team. Those with backgrounds as Systems Engineers who love automation, or Software Developers who love infrastructure, are ideal for this role. The Site Reliability Engineer (SRE) role is an integral part of our Product and Technology organization, and requires a passion for technology and cloud architecture. Pragmatic and driven, you thrive in collaborative environments with high degrees of autonomy. If you are passionate about designing and automating reliable, scalable, and performant systems that empower engineers to deliver value to our customers, we'd love to talk to you!\n\nWhat will you do?\n\n\n* Develop, deploy, and operate our secure AWS infrastructure (EKS, S3, EC2, RDS, Lambda, etc).\n\n* Ensure the high availability, resiliency, performance, business continuity and compliance capabilities of our cloud services.\n\n* Build and enhance our observability tools, including Istio, Grafana, Prometheus, CloudWatch.\n\n* Define standards for our containerized environments and Kubernetes clusters hosted in AWS.\n\n* Work with our engineering teams to deploy and operate cloud services.\n\n* Help develop and operate our automation and continuous delivery systems.\n\n* Participate in on-call rotation, drive incident resolution, live troubleshooting and impact mitigation.\n\n\n\n\nWhat do you need?\n\n\n* 4+ years as a site reliability engineer, sysops engineer, or devops engineer.\n\n* Experience with cloud IaaS offerings in AWS.\n\n* Experience with automation/configuration management using Terraform, Ansible, or similar solutions.\n\n* Experience with cloud native platforms such as Kubernetes or ECS.\n\n* Experience with continuous integration/deployment frameworks such as Jenkins.\n\n* Experience with both SQL and NoSQL databases such as PostgreSQL, DynamoDB, Redis, MongoDB, Elasticsearch, or equivalent.\n\n* Experience with operational monitoring tools, particularly, Prometheus, SumoLogic, and AWS Cloudwatch.\n\n* An interest in designing, analyzing and troubleshooting large-scale distributed systems.\n\n* Well-versed with the entire software development lifecycle, devops, and SRE practices.\n\n\n\n\nNice to haves?\n\n\n* Ability to strike a balance between the needs of today with building towards a greater future\n\n* You use data driven development to build, scope and define features that have a measurable impact\n\n* Experienced with domain driven design to help explain and simplify complex problems\n\n\n\n\nWhat's in it for you?\n\n\n* Unlimited PTO, we hire adults\n\n* Equity for all employees, so you own a piece of the pie too\n\n* Dental and Vision, we've got you covered 100%\n\n* Medical, we cover 90% of your premium and contribute to your HSA and HRA (cha-ching)\n\n* We invest in your future by contributing 3% of your salary to a 401(K), even if you don't\n\n* Come to work pre-taxed through our FSA commuter benefits\n\n* and yes, we have unlimited LaCroix, beer, snacks and the occasional ice cream social\n\n\n

Job Description

Wire is seeking a customer service oriented and self-motivated professional to join the SignalWire Support team. The Tier 1 Support Engineer will monitor and provide technical advice and support via SignalWire’s various communication channels, including phone, email, and chat to ensure our customers receive expert and expedient technical support related to their SignalWire and FreeSWITCH systems. The Tier 1 Support Engineer will be tasked with solving simple to intermediate technical and non-technical issues and will also collaborate with team members across all departments to assist them with their requests. The Tier 1 Support Engineer will also be responsible for logging all interactions in the CRM system to ensure accurate and comprehensive data collected on every case, as well as ensuring knowledge base articles are up to date and being properly maintained\n\n\nJob Duties:\n\n\n* Answer incoming support calls, monitor email and chat communications taking special care to offer effective solutions in an expedient manner or dispatch to appropriate team as necessary\n\n* Assist with configuration and usage of  SignalWire API’s and systems\n\n* Troubleshoot and resolve issues with SignalWire API’s \n\n* Accurately log information and data gathered from customer interactions in CRM system\n\n* Utilize and Maintain the SignalWire Knowledge Base that provides technical support resources to internal staff and external customers\n\n* Analyze records and logs to spot underlying trends and potential issues\n\n* Support the implementation of new solutions or applications\n\n* Review accounts for new users and assists with password or login problems\n\n* Participate in business-wide meetings to provide insight into technical requirements\n\n\n\n\nJob Qualifications:\n\n\n* 1+ years of experience in a technical support role\n\n* Certifications are preferred, but not required\n\n* Working knowledge and expertise with a variety of software, hardware, and applications\n\n* Willingness to solve complicated problems and see projects through to completion\n\n* Analytical skills to study problems and record and identify solutions\n\n* Team-oriented attitude to help other colleagues and departments with technical problems\n\n* Strong interpersonal communication and relationship-building skills\n\n* Ability to manage time and effectively prioritize numerous issues at one time\n\n\n

Job Description

The Role\n\nThe SecurityScorecard Attribution team develops software to collect and infer ownership information of Internet assets, such as IP addresses and domain names. We are expanding the team to include a software developer who enjoys learning and writing performant, systems software for highly used microservices and distributed data processing pipelines.\n\nWe value experience in the networking and anti Internet-abuse communities.\n\nThis position will be in our HQ i New York City, or remote.\n\nTechnical Skills and Experience\n\n\n* 3+ years of experience with:\n\n\n\n* C++ and Go\n\n* SQL (e.g. Postgres)\n\n\n\n\n\n\n\n* Experience with the following is preferred:\n\n\n\n* Distributed systems (e.g. HTCondor)\n\n* IP (v4/v6) allocation and addressing conventions\n\n* DNS conventions and best practices\n\n* goprof, valgrind, lldb\n\n\n\n\n\n\n\n* Bachelor’s degree (CS, or CE/EE preferred)\n\n\n\n\nTraits\n\n\n* Comfortable working as part of a distributed team\n\n* Excellent communication and teamwork skills\n\n* Ability to make data driven decisions\n\n* Ability to do independent research\n\n\n\n\nInterview Process\n\n\n* Phone conversation with a Talent Acquisition team member to learn more about your experience and career objectives. 30 minutes.\n\n* Technical interview with hiring manager via video (preferred). Will include some coding. 30-45 minutes.\n\n* Second technical/behavioral interview with an engineering team member and hiring manager via video or in person. 30-45 minutes.\n\n* Final meeting with engineering leadership via video or in person. 30 minutes.\n\n\n

Job Description

;re looking for a Senior Software Engineer to join one of our Predictive Security Cloud Development teams building solutions that will help us enrich, analyze and deliver our industry leading Threat Intelligence data and services to our customers. Join a talented team of developers using a wide variety of new and cool technologies to solve big problems while partnering with threat researchers who are on the bleeding edge of malware analysis. You’ll build solutions that our customers are clamoring for, that will help our customers prevent the next front page security breach.\n \nWhat You’ll Do\n\n\n* Lead the development of new features, collaborating with other senior engineers and mentoring junior engineers\n\n* Design, implement, and validate the monitoring and alerting infrastructure as necessary to ensure uninterrupted and performant data flow\n\n* Design proof of concepts or working prototypes for software services\n\n* Deliver high quality, well tested code as part of our Scaled Agile Framework SDLC\n\n* Work with large databases (both Relational and NoSQL)\n\n* Analyze performance of services and optimize / refactor as needed\n\n* Investigate functional problems, finding and fixing defects as needed\n\n* Ensure that software designs follow best-practices and architectural guidelines\n\n\n\n\nWhat You’ll Bring\n\n\n* B.S. in Computer Science or equivalent experience\n\n* 6+ years’ experience in designing and delivering commercial software products\n\n* High level of expertise programming in Python / C# / Java or equivalent language\n\n* Demonstrated aptitude in quickly mastering new languages and technologies\n\n* Excellent communication and interpersonal skills\n\n* Excellent problem solving and troubleshooting skills\n\n* Security Experience a big plus\n\n* Amazon AWS experience a big plus\n\n\n