Job Description

• You were born a problem solver and you love helping people. 
• You’re available Thursday through Monday for a minimum of a 4 hour shift, including Saturday and Sunday.
• You have a working knowledge of Google Sheets & Microsoft Excel.
• You’re so passionate about diving into products that of course you’ll read every help center article.
• You have 1+ years of customer support experience or a background that makes you a perfect fit.
• Up-to-date LinkedIn profile with current and prior work history.

• Background in or passion for personal finances or small business finances. 

• Gain a deep understanding of the inner workings of Tiller and our product.
• Spend most hours of your workday in Intercom, our support messaging tool, or Discourse, our community forum, responding to customer and community inquiries.
• Assist in evolving the customer success program at Tiller.

• Work from anywhere
• Awesome, supportive colleagues who know how to have a good laugh together
• A new Mac to help you do your best work.

• Part time or full time hours available 
• Health insurance and PTO benefits eligible after full time for 30 days
• Pay starting at $17 per hour. Upon successfully completing training milestones and based on performance reviews compensation will be in the $20 to $23 per hour range, usually within the first 6-12 months.
• This is an hourly position with direct deposit paychecks twice per month.

Job Description

Job Description

Job Description

What will you be doing?

• Help create and improve world-class educational materials on topics such as UX, UI, Design Thinking and more—in the form of highly engaging articles, videos, design templates, portfolio exercises, and much more.
• Be passionately user-centric so that the content you create smashes the needs of our designer community.
• Help push the quality of our educational materials to new heights—exceeding the very best in both industry and academia. 
• Participate in the editorial processes behind creating courses for tens of thousands of designers worldwide. You’ll work with some of the world’s best instructors and create, as well as edit, video-based and text-based online courses.
• Use your editorial skills to help your colleagues grow and become better communicators, educators and writers; just as they will help you.
• Support IxDF content writers, community managers and social media teams to bring a real UX designer’s perspective to all dimensions of our content, marketing and communication.

About You

• You have at least 3 years of experience working in UX/UI design and have a keen sense of communication. So, you have up-to-date knowledge of what UX designers need to learn, upskill and grow their careers. 
• You have your finger on the pulse of what the UX community likes to read, watch and learn about, and you have the content-creation skills to produce the kind of material that the community craves.
• Communication is an art you live and breathe. You know how to reach into the lofty heights where abstract ideas live—and bring them down to “street level” so our students can hit the ground running with the valuable lessons you help them easily digest.
• You are an expert wordsmith with an eagle eye for the tiniest details and a keen ear for flow. 
• You come up with ideas for visual content, such as video and graphics that will help make our content even more effective.
• You are used to managing diverse responsibilities, and you are adept at dividing broad tasks into small, executable ones without losing sight of your overall goal. “Getting stuff done” is your middle name.
• You’re a practical idealist. You strive for perfection in everything you do, while understanding the delays that can come with waiting for something to be perfect. You know how to create great results through incremental quick wins and MVPs, and when to go all in to create something perfect.
• You are results-driven and motivated by achievement and goals. Mediocrity gives you the chills.
• You have experience translating design know-how into documentation or reference material for other designers, or for people outside the design world. 
• You know that you will only accomplish your goals through solid judgement, hard work and diligence.
• You have strong social intelligence and empathy—and the ability to engage well with different types of people through writing.
• You have a Bachelor’s or Master’s degree in User Experience, HCI, Information Technology, Communications or another related field—or you have enough industry experience in UI, UX and HCI.
• You speak and write in English with native fluency. And you can make your messages flow so well that whoever reads your work will be “right there” in the subject matter. As you know, the magic of any user experience is getting people to forget they’re even using a medium to reach you. 

• Have experience as a design teacher, mentor, coach or facilitator.
• Have your own blog or successful social media page where you create original content about UX and UI design.
• Have contacts with, or ideas for top designers whom you think would be perfect for explaining their craft at IxDF.
• Have strong opinions and thoughts on how you can make learning more engaging, fun and effective.
• Have worked as an editor or created online courses.
• Have experience with working remotely.

• A full-time position, within a remote first organization. 
• Work with a highly scalable business model where we’ve consistently created more than 50% growth year-on-year since 2013. Bootstrapped with zero investment capital but built purely on passion and consistency over time. 
• Work directly with the Director of Editorial where the distance between idea and execution is minimal.
• Work in a company culture where idealism meets high performance and excellence. You’ll need to be a practical idealist. As well-intentioned as they are, impractical idealists are counter-productive, whereas practical idealists make the world a better place.
• Daily video-based contact with your colleagues from elsewhere on the planet, and you’ll get to meet them on team trips 1–2 times per year. 
• Work with people who have a hands-on attitude and a bias towards action as opposed to over-planning. 
• Get the satisfying responsibility of the full lifecycle from strategy and analysis all the way to execution. 
• Work in a highly agile organization with zero bureaucracy or corporate politics – but with a high level of orderliness and efficiency. 
• Have the chance to feel the impact of helping an ever-growing design education brand boost its outreach to empower and enrich the lives of many,  many more people. 

Job Description

What will you be doing?

• Play a key role in evolving the IxDF brand identity and implementing the visual design language across all touch points.
• Support, maintain and grow our platform’s design system and champion it across the business.
• Create and improve user experiences in core areas of our educational platform—from conducting user research, UX wireframes through to high-fidelity and highly polished designs.
• Work with user insights and data to craft the best online educational experience in the world. 
• Collaboratively work with the development team, marketing team and member support teams to create and implement ideas that solve the needs of our members.
• Shape and refine UIs, copy, microcopy, communication, etc. so that we improve the biggest force of growth we have: The better we serve our members’ true needs, the more we grow.
• Work the ultimate magic of user experience design: that our viewers and readers can even forget they’re accessing what we offer them through their devices.
• Help us attain and maintain our vision as the world’s premier design education resource via a solution whose look, feel, functionality and more can’t be faulted… but always have room for improvement under your watchful eye.
  
  

About You

• Your responsibilities will range widely, so you must be adept at dividing broad duties into small, executable tasks and not lose sight of your overall mission. “Getting stuff done” is your middle name.
• You have between 5-7 years of hands-on experience in design including graphic design, UI and UX.
• You have outstanding design and communication skills, with a keen sense of the interface between design and business needs. 
• You’re eager to discover the hard-to-find insights that help lead to the best solutions.
• You are results-driven and motivated by achievement and goals. 
• You have strong social intelligence and empathy—and the ability to engage well with different types of people.
• You’re a practical idealist. You strive for perfection in everything you do, while understanding the delays that can come with waiting for something to be perfect. 
• You know how to create great results through incremental quick wins and MVPs, and when to go all in to create something perfect.
• A high standard of core Graphic Design skills are a must: Typography, composition and layout,colour theory, with attention to detail across all. Illustration skills are advantageous.
• Candidate should be highly skilled with the following software:
  Figma (including auto-layout, components and prototyping), Adobe CC; predominately Photoshop and Illustrator. 
• Experience with: After Effects and or Video Editing would be advantageous, along with user testing experience.
• You are a native or bilingual English speaker.
• Please send us your resume and a portfolio that showcases your relevant skills to the role, including case studies and examples of your working processes.

Bonus Points

• have experience with working remotely.
• are already a member of the Interaction Design Foundation.

What can we offer?

• A full-time position, within a remote first organization.  
• Work with a highly scalable business model where we’ve consistently created more than 50% growth year-on-year since 2013. Bootstrapped with zero investment capital but built purely on passion and consistency over time. 
• Work directly with the Direct of Design where the distance between idea and execution is minimal.
• Work in a company culture where idealism meets high performance and excellence. You’ll need to be a practical idealist. As well-intentioned as they are, impractical idealists are counter-productive, whereas practical idealists make the world a better place.
• Daily video-based contact with your colleagues from elsewhere on the planet, and you’ll get to meet them on team trips 1–2 times per year. 
• Work with people who have a hands-on attitude and a bias towards action as opposed to over-planning. 
• Work in a highly agile organization with zero bureaucracy or corporate politics – but with a high level of orderliness and efficiency. 
• Have the chance to feel the impact of helping an ever-growing design education brand boost its outreach to empower and enrich the lives of many, many more people, and an opportunity to impact the lives of tens of thousands of designers around the world.
• A team of true professionals with solid tools and procedures to help you.
• The opportunity to do the best work of your life—if you’re willing to invest what’s required. 
• A culture of learning and excellence—coupled with care and respect.