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1		0	UX/UI Designer Lemon.io Design Latin America Only/Europe Only/Canada Only		14 hours ago	Apply	Job Description Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2, SBT (UTC +11), GMT (UTC +0), CET (UTC +1), EET (UTC +2), MSK (UTC +3), AST (UTC -4), NST (UTC -3:30) No office, no cry: get a remote job that you will love with better compensation and career growth! We’re Lemon.io — a marketplace where we match you with hand-picked startups from the US and Europe. Why work with us: We’ll find you a team that respects you. No time-trackers or any micromanagement stuff Our engineers earn $5k - $8k / month and more! We’ve already paid out over $10M. Choose your schedule. We have both full- and part-time projects. No project managers in the middle — only direct communications with clients, most of whom have a technical background. Our Customer Success Dept team provides life support to help you resolve anything. You don’t have to search for clients and negotiate anymore: just do what you do best and leave us the rest. Requirements: 4+ years UI/UX design experience for digital products or services. A portfolio of professional UI/UX design work for both web and mobile platforms. Up-to-date knowledge of tools like Figma, Wireframe.cc, InVision, Photoshop, Illustrator, etc. Strong experience with creating wireframes, storyboards, user flow, process flow, and sitemaps. Extensive experience in using UX design best practices to design solutions and a deep understanding of mobile-first and responsive design. A solid grasp of user-centered design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, usability and accessibility concerns. Basic HTML5, CSS3, and JavaScript skills are a plus. Experience creating or managing style guides, pattern libraries, or UI libraries (e.g. Ant Design) is also considered a strong plus. Good command of English, both written and spoken, as you’ll be communicating with clients directly. Strong organizational skills — ability to work full-time remotely with no supervision Responsibility — we want to trust you! Soft skills — we don’t ask you to find a topic for small talk, but being just polite is OK. Apply today, and our team will get back to you within 2 business days! See more jobs at Lemon.io How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
1		0	Community Support Contrast Security Non Tech Anywhere in the World		a day ago	Apply	Job Description We are looking to add a Community Support team member to help support our growing community of independents and clients. Reporting to our Head of Community, you’ll be responsible for weekend support coverage at Contra. We are looking for someone to work Friday-Monday during 9am-5pm EST. The total hours would be between 20-30 hours per week. The deliverables are the core responsibilities of this role. We are looking for enthusiastic and capable individuals who are passionate about advancing their own knowledge, our users' experience, and Contra's business goals. Deliverables Manage the entire lifecycle of Contra users (Independents + Clients) with an eagerness to go above and beyond for our users. This means providing timely support responses, jumping on a call with users who need help, creating resources to improve users’ ability to be successful on Contra, sharing a loom/video guiding the user in the right direction, etc. Support Clients on Contra Review new job postings and match Contra Independents with their dream opportunities. Review inquiries and import job postings to streamlining clients’ workflows. Respond to client questions and messages. Call clients when needed to help them onboard to Contra. Support Independents on Contra Respond to support messages through email and Slack. Troubleshoot bugs and issues and respond within a timely manner. Collaborate with the Contra Team Share patterns and requests you see through support, and brainstorm ideas to improve our users’ experiences on Contra. Track Metrics Track metrics to ensure we maintain high response rates and user satisfaction. See more jobs at Contrast Security How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
1		0	Sales Development Manager GovAssist LLC Non Tech Anywhere in the World		a day ago	Apply	Job Description We are *GovAssist.com* *GovAssist LLC* is the leading company specialized in immigration consultancy dedicated to helping individuals travel to the United States, affiliated with the UT law firm GovAssist Legal which provides legal services on immigration matters. We have offered superlative assistance to more than 250000 clients - so far, and we are preparing for a business expansion. *GovAssist Legal* is a non-traditional legal services provider, authorized to the practice of Immigration Law by the UT Supreme Court’s Office of Legal Services Innovation. We collaborate with leisure travelers, business professionals, private organizations, international managers, investors, artists, and other experts for business and work-related travel visas, while we as well represent individuals in family-based immigration matters, permanent residency, and the United States citizenship. We are seeking a process-driven *Sales Development Manager*. This role's primary purpose is to revolutionize the sales strategy and manage the sales pipeline and the representative team in delivering profits. REQUIREMENTS: Qualifications: 6+ years of proven professional experience in Sales, Legal Sales, Customer Success, Vendor Management, and /or Business Development. Bachelor's or Master's degree holder. Demonstrated success in customer-facing roles, B2B and B2C, and strategic development with multi-phase execution and delivery. Proven record of developing relationships with internal and external partners driving resolutions collaboratively. Familiarity with analytical, planning and forecasting, performance management, and execution metrics tools including SalesForce, Transformer/TPM, Matrix, CAS, Power BI, QuickSight, Tableau, Zendesk, Jira, and other key data systems. End-to-end proficiency with sales systems, policy management, and operations. Faultless written and spoken English while other languages count as an advantage. Successful past or present experience in B2G collaborations is preferred. Personality fit: Possessor of entrepreneurial spirit and excellent business acumen. Self-driven strategic sales and business development enthusiast. Achievement-orientated trusted advisor and fierce business advocate. Technically oriented, yet with strong cultural awareness. Clear and concise professional, possessing a diplomacy and cooperative technique. RESPONSIBILITIES: Business growth: Build, manage and grow new business paths by shaping lead generation strategies and seeking profitable partnerships. Ensure a healthy sales pipeline volume converting measurable goals into positive growth. Deliver agreed level of revenue and profit, and use metrics to uncover hidden areas of opportunity. Develop and execute weekly, monthly, and quarterly plans and own roadmap timelines. Collaborate cross-functionally with internal teams in coordinating sales planning and new product launches. Monitor results while investigating both positive and negative feedback trends. Follow market trends and customer feedback, and contribute to the strategic development of features and programs that accelerate GovAssist's growth. Identify fields of unnecessary processes or inefficiencies and optimize while ensuring alignment on organizational priorities. Scale improvements and implement creative techniques to generate viable leads and win in the industry. Steward requests and communications from the sales dept. into the appropriate teams, considering customer inquiries, product development, and legal approvals. Assist in all sales and business development-related activities. Elevate our mission and foster an environment that reflects the GovAsisst's values. Leadership: Remotely manage a team of Sales Representatives. Coach, mentor and develop the sales dedicated team and external partners. Partner with Legal, Marketing, and Operational teams to define strategies and align efforts. Deliberate action: prior attempting to identify your professional and personal self with our mission, have a forward look by checking part of the brought-to-life by us projects: evisa.us.com, travelassist.us.com, visaexpress.us.com, govassist.com, govassistlegal.com. See more jobs at GovAssist LLC How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
1		0	Customer Support Specialist (EU) AgencyAnalytics Customer Support Europe Only		a day ago	Apply	Job Description We're seeking an experienced customer support champion for our highly successful SaaS application. This isn't your typical "customer service" position. You'll be joining a small, tight-knit, and highly committed team that is passionate about helping customers reach their business goals, and passionate about growing our product. Almost all of your customer correspondence will be done using Intercom. No phone calling required. It is highly preferable that you have a background in SEO or digital marketing so you can understand our customers and their goals. When we say this isn't your typical "customer service" position, we mean it: This is an opportunity to join a fast-growing and industry-leading company. We're specifically looking for versatile people with a mixed skill set, who can grow into higher-level roles in the medium to long term. Skills, interests, or proven experience related to content writing and creation, product management, customer success, churn management, SEO, digital marketing, entrepreneurship or similar will be highly valued. We listen to employees, we allow them to take initiative, and we provide full training and support along the way. Key Responsibilities Respond to customers inquiries via Intercom Create knowledgebase help articles Escalate issues/bugs to developers Other projects depending on your skillset (writing, product management, customer success, etc) Job Benefits Profit-sharing, distributed quarterly Frequent promotions 4 weeks vacation and paid sick days Monthly Happy Hour Extended health benefits Continued education allowance Annual fitness allowance Work from anywhere in the world Join a bootstrapped, product-focused, & customer-oriented team Job requirements 2+ years in a similar technical support role for a SaaS Moderate understanding of SEO and/or Digital Marketing Basic understanding of all common digital marketing channels (Adwords, FB Ads, Google Analytics, Social Media, etc) Advanced written communication skills Native / Bilingual English See more jobs at AgencyAnalytics How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.
1		0	B2B Software Customer Support Representative Salesflow.io Customer Support Latin America Only		a day ago	Apply	Job Description Time zones: EST (UTC -5), UTC -4, UTC -3 We are looking for a professional, self-motivated and enthusiastic Customer support representative that meets our client's expectations and needs at the same time that they ensure customers have the best possible experience using our system. We are looking for someone that is tech-savvy and uses a friendly approach when interacting with customers. The Role Professional handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly Thoroughly and efficiently gather customer information, access and fulfil customer needs, and educate the customer to prevent the need for future contact. Manage and prioritize multiple concerns Organize workflow to meet customer timeframes Record details of inquiries, comments, and complaints Communicate and coordinate with internal departments (Development, sales and QA) Handle issues in the best interest of both the customer and the company. Continuously evaluates and identifies opportunities to drive process improvements that positively impact the customer’s experience. Demonstrates ownership to resolve challenging customer issues, escalating when necessary Demonstrate conflict resolution and negotiation skills Ability to determine customer needs and provide appropriate solution Working closely with Support Team Leader to deliver the best customer solutions and resolutions in a fast-paced environment with support tickets and chats Working closely with other regions to cross-support, communicate and sync The Profile +2 Years of Customer Support experience Strong problem-solving, verbal, and written communication skills (English) Analytic and problem-solving personality Some experience with calls, online ticketing systems, and technical support 1st and 2nd line support. Ability to work independently, but recognize when to escalate things to the management or the rest of the team. Ability to communicate clearly and professionally, both verbally and in writing. Has “thick skin” and is able to handle complaints and unpleasant customers. Good comprehension skills - the ability to clearly understand and state the issues customers present. Highly developed sense of integrity and commitment to customer satisfaction. Demonstrated passion for excellence with respect to treating and caring for customers. Excellent problem-solving and analytical skills Aptitude for learning new technologies quickly Strong detail orientation and communication/listening skills. Fluently speak and write in English Possess a strong work ethic and team player mentality. Responsible and accountable An amazing sense of humour and wants to be part of an in-house team Computer knowledge/ skills: Some experience working with technical products such as software Ability to use a desktop computer system Excellent typing skills Some knowledge and experience with Ticketing systems, online chats, and email handling queries Ability to successfully adapt to changes in the work environment Tech-savvy, troubleshooting, diagnosis, and technical review Custom integrations, API, IPs, and proxy experience/knowledge are a bonus What we offer: Competitive salary based on experience- $25K to $29K year 23 Paid holidays Formal training programs Career growth opportunities Super fun and friendly team US working 12 pm to 8 pm EST See more jobs at Salesflow.io How do you apply? Apply for this Job Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

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