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00W

Senior Manager, Site Reliability Engineering

Wikimedia Foundation
2 days agoApply

Job Description


Summary


The Wikimedia Foundation is looking for a Senior Manager to join our SRE team, reporting to the Director of Site Reliability Engineering.  In this role, you will be responsible for supporting 1-2 teams of engineers developing our infrastructure platform and the applications and services that depend on it, used by hundreds of millions of people around the world.


You will be expected to:

  • Manage one to two globally distributed teams within Wikimedia’s Site Reliability Engineering organization
  • Recruit, hire, and help onboard new team members
  • Work with team members to set team objectives and individual performance goals, and support them in meeting and evolving their goals and career path
  • Triage incoming workload, maintain focus on priorities, and set realistic expectations for both peers and team members
  • Coordinate and communicate with other members of the Wikimedia engineering teams on relevant projects, and contributing to the organizational strategy
  • Continuously develop the roadmap of the team in alignment with other teams
  • Help draft, plan and execute the team’s quarterly objectives and annual plans
  • Project manage new and existing initiatives
  • Lead the definition, refinement, and execution of the processes through which the team manages and performs work
  • Lead incident response, diagnosis, and follow-up on system alerts and outages across Wikimedia’s production infrastructure
  • Facilitate the definition and establishment of Service Level Objectives and track Error Budgets with service owners and stakeholders

Skills and Experience:

  • Several years of experience managing staff and teams
  • Prior hands-on experience with reliability engineering or software development (within the last 3 years preferred)
  • Effective communication in both spoken and written English
  • Ability to work independently, as an effective part of a globally distributed team
  • Aptitude to streamline processes
  • Willing and able to travel several times a year for occasional in-person meetings
  • B.S. or M.S. in Computer Science or the equivalent in related work experience

Qualities that are important to us:

  • Commitment to the mission of the organization, and our values
  • Commitment to our guiding principles
  • Effective at asynchronous communication 
  • Solutions-focused. The Wikimedia ecosystem is complex, resources are limited, and our guiding principles are ambitious. We want you to work to find solutions embracing these factors.
  • Self-motivated with an ability to navigate through ambiguity and bring a project to completion with limited directions
  • Ability to disagree in a respectful manner and yet work constructively towards a solution
  • Curiosity and commitment to keep learning

Additionally, we’d love it if you have:

  • Experience working in a distributed, largely remote environment
  • Experience with, or contributing to open source projects
  • Experience working with related platforms and open-source technologies

About the Wikimedia Foundation


The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 


The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.


As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.


If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email protected] or +1 (415) 839-6885.


More information


See more jobs at Wikimedia Foundation

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00W

Staff Site Reliability Engineer (Traffic)

Wikimedia Foundation
2 days agoApply

Job Description


Staff Site Reliability Engineer (Traffic)


Summary


We are looking for a Staff Site Reliability Engineer to support and develop the platform serving the world’s favorite encyclopedia to millions of people around the globe. Wikimedia’s Site Reliability Engineering (SRE) team is principally responsible for ensuring our global top-15 website, our public-facing services, and underlying infrastructure is healthy and developing further in support of Wikimedia’s mission.


We apply the best software engineering practices in our operations, and we publish all of our documentation, code, and configuration as open source.


We are a globally distributed and diverse team of engineers with a drive to explore, experiment, and embrace new technologies. If you find what we do interesting, if you are up to the challenge of improving the reliability and delivery of one of the Internet’s top websites, and you enjoy the idea of working in a remote-first role, we may just be the right place for you.


You are responsible for:

  • Performing day-to-day operational/DevOps tasks on Wikimedia’s public facing infrastructure (deployment, maintenance, configuration, troubleshooting)
  • Implementing and utilizing configuration management and deployment tools (Puppet, Kubernetes)
  • Leading continuous improvement, by automating the installation, configuration and maintenance of services on our platform
  • Assisting in the architectural design of new services and making them operate at scale
  • Assisting in or leading incident response, diagnosis, and follow-up on system outages and alerts across Wikimedia’s production infrastructure
  • Share our values and work in accordance with them

Skills and Experience:

  • 8+ years experience in an SRE/Operations/DevOps role as part of a team
  • Experience with shell and any scripting languages used in an SRE context (Python, Go, Bash, Ruby, etc., we use primarily Python), and configuration management tools (Puppet, Ansible, etc.)
  • Experience with C, C++, Golang or Rust
  • Experience with distributed caching systems: including their underlying algorithms and how to optimize their performance.
  • A thorough, protocol-level understanding of TCP/IP, HTTP, and TLS
  • Experience with package management on Linux systems (we use Debian)
  • Comfortable with Open Source configuration management and orchestration tools (Puppet, Ansible, Chef, SaltStack)
  • Good Linux system level skills 
  • History of automating tasks and processes, identifying process gaps, and finding automation opportunities
  • Strong English language skills and ability to work independently, as an effective part of a globally distributed team

Additionally, we’d love it if you have:

  • Experience with the use, maintenance and configuration of monitoring, metrics and logging infrastructure (Prometheus, Grafana, ELK, Icinga/Nagios, etc.)
  • Experience with high-performance HTTP(S) caching proxy software, such as Varnish, Envoy Proxy, Apache Traffic Server, Nginx or HAProxy
  • Experience with Linux kernel tuning for high traffic loads
  • Developing/contributing to Free and Open Source software, or being part of an open-source community
  • Experience with defining cross-team SLOs and their implementation

About the Wikimedia Foundation


The Wikimedia Foundation is the nonprofit organization that operates Wikipedia and the other Wikimedia free knowledge projects. Our vision is a world in which every single human can freely share in the sum of all knowledge. We believe that everyone has the potential to contribute something to our shared knowledge, and that everyone should be able to access that knowledge freely. We host Wikipedia and the Wikimedia projects, build software experiences for reading, contributing, and sharing Wikimedia content, support the volunteer communities and partners who make Wikimedia possible, and advocate for policies that enable Wikimedia and free knowledge to thrive. 


The Wikimedia Foundation is a charitable, not-for-profit organization that relies on donations. We receive donations from millions of individuals around the world, with an average donation of about $15. We also receive donations through institutional grants and gifts. The Wikimedia Foundation is a United States 501(c)(3) tax-exempt organization with offices in San Francisco, California, USA.


As an equal opportunity employer, the Wikimedia Foundation values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any person based upon their race, traits historically associated with race, religion, color, national origin, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or any other legally protected characteristics.


If you are a qualified applicant requiring assistance or an accommodation to complete any step of the application process due to a disability, you may contact us at [email protected] or (415) 839-6885.


U.S. Benefits & Perks*

  • Health Care Benefits Covered at 100%: We cover 100% of premiums for medical, dental and vision plans for all full time employees and eligible dependents
  • Wellness Reimbursement Program: Up to 1,800.00 USD per year for reimbursement for staff wellness expenses, such as gym fees, educational expenses, and more
  • Technology and Equipment Stipend: In addition to receiving a brand new laptop, monitor, & docking station, all new hires receive 600.00 USD stipend to set up their space for working virtually 
  • Professional Development Program: Up to 750.00 USD reimbursement per year to encourage continuous learning through attending conferences, courses, workshops and the purchase of educational materials 
  • 401(k) Retirement Plan: Employer match of up to 4% of employee contributions dollar for dollar with no vesting period
  • Paid Time Off: Generous paid time off policy of over 45 days, which includes: vacation days, at least one observed holiday a month, sick leave, and volunteer days
  • Flexible Schedules: Options available to balance your personal and remote-work life
  • Silent Fridays: No scheduled meetings so you can get caught up at the end of each week
  • New Parent Leave: Fully paid new parent leave for seven weeks plus an additional five weeks for pregnancy, and flexible options as you embark on your return to work
  • Fertility and Adoption Reimbursement Plan: Reimburses staff up to 5,000.00 USD in expenses per year, with a lifetime maximum of 10,000.00 USD
  • Assistance for those unexpected life events: Long and short term disability, life insurance, and an employee assistance program
  • Pre-tax Savings Plans: Generously funded health savings accounts (HSAs), pre-tax contribution options for health care, child care & elder care, public transportation and parking expenses

*Please note that for remote roles located outside of the U.S., we defer to our PEO to ensure alignment with local labor laws.


More information


See more jobs at Wikimedia Foundation

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Success Representative Bilingual (Spanish / French / German / Dutch)

TestGorilla
2 days agoApply

Job Description

Hi,

I’m Laura, Head of Customer Success at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions faster and bias-free.

Over the last year, we’ve experienced tremendous growth. More than 5,300 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. 

As we look to scale our efforts in 2022 and beyond, we’re looking for a Bilingual Customer Success Representative who’s passionate about supporting our customers and helping people land dream jobs. 

We are currently seeking candidates proficient in English and either German, French, Dutch or Spanish.


What’s in it for you?

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world
  •  €23,000- €34,000 compensation (based on experience and performance) + Share appreciation rights (SARs)
  • Flexible hours and vacation
  • Paid parental leave
  • Remote working budget: €1,000 per year
  • Learning and development budget: 4% of base salary


The job in a nutshell

As aCustomer Success Representative your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it.

You’ll become an expert in all areas of TestGorilla. Not only will you provide guidance to paying customers about how to use the product, you’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed along the way.

This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business.


You’ll spend time on the following:

  • Answering written support inquiries, through email and chat in a manner geared toward creating truly successful customers by helping to:
    • Educate customers on best practices
    • Drive adoption
    • Increase renewal rates and reduce churn
  • Proactively reaching out to customers to help with onboarding
  • Assisting as needed with things like documentation, research, and other side projects
  • Providing customer focused feedback to other teams, inspiring a success mindset throughout the organization


Here’s what we are looking for:

  • You are inspired by our mission to put 1 billion people in dream jobs
  • You are fully aligned with our values 
  • You are motivated by doing right by our customers. You believe in the value of quality customer communication
  • You have experience working in Customer Support or Success for a SaaS product
  • You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department.
  • You are natively proficient in verbal and written English and can effectively communicate verbally and in writing in at least one other language
  • You are very comfortable working remotely
  • You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
  • You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge
  • You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
  • You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
  • You’re a resourceful problem solver with a strong desire to learn
  • You are receptive to feedback, embracing the opportunity to grow and improve
  • You are comfortable giving feedback to help others improve
  • You can handle difficult customers with ease and professionalism
  • You are comfortable advocating for the customer to help improve the product
  • You are comfortable setting expectations about what can and will be done and when
  • You’re extremely attentive to detail
  • You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.


Bonus points if…

  • You have previous knowledge of HubSpot, Confluence,  Jira and support ticketing platforms


Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product! Don’t worry! We’re not going to test you on anything crazy technical (though a calculator and pen & paper might be good to have handy).

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

Click on Apply to go to our career page or select the right assessment according to your language: 

See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Success Representative Bilingual (Spanish / French / German / Dutch)

TestGorilla
2 days agoApply

Job Description

Hi,

I’m Laura, Head of Customer Success at TestGorilla. We’re a fast-growing HR tech startup that helps teams make better hiring decisions faster and bias-free.

Over the last year, we’ve experienced tremendous growth. More than 5,300 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way. 

As we look to scale our efforts in 2022 and beyond, we’re looking for a Bilingual Customer Success Representative who’s passionate about supporting our customers and helping people land dream jobs. 

We are currently seeking candidates proficient in English and either German, French, Dutch or Spanish.


What’s in it for you?

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world
  •  €23,000- €34,000 compensation (based on experience and performance) + Share appreciation rights (SARs)
  • Flexible hours and vacation
  • Paid parental leave
  • Remote working budget: €1,000 per year
  • Learning and development budget: 3.5% of base salary


The job in a nutshell

As a Customer Success Representative your core responsibility will be spending your day providing fast, painless, and accurate customer support via email. Additionally, you’ll help on live chat, assist with documentation, and proactively reach out to help folks who might not yet know they need it.

You’ll become an expert in all areas of TestGorilla. Not only will you provide guidance to paying customers about how to use the product, you’ll also troubleshoot technical issues when they arise, liaise with the development team, and ensure the customer is continuously informed along the way.

This is a full-time position in which you are the first in line to help; your understanding of the product and our customers will be incredibly valuable for the business.


You’ll spend time on the following:

  • Answering written support inquiries, through email and chat in a manner geared toward creating truly successful customers by helping to:
    • Educate customers on best practices
    • Drive adoption
    • Increase renewal rates and reduce churn
  • Proactively reaching out to customers to help with onboarding
  • Assisting as needed with things like documentation, research, and other side projects
  • Providing customer focused feedback to other teams, inspiring a success mindset throughout the organization


Here’s what we are looking for:

  • You are inspired by our mission to put 1 billion people in dream jobs
  • You are fully aligned with our values 
  • You are motivated by doing right by our customers. You believe in the value of quality customer communication
  • You have experience working in Customer Support or Success for a SaaS product
  • You want your career to be focused on Customer Success. While you’ll have plenty of room for advancement, this role is not meant as a foot in the door to another department.
  • You are natively proficient in verbal and written English and can effectively communicate verbally and in writing in at least one other language
  • You are very comfortable working remotely
  • You’re an incredible communicator and an excellent writer. You can take complex subjects and break them down using clear and simple writing.
  • You’re comfortable troubleshooting issues, and are excited to increase your technical knowledge
  • You’re cool under stress. You don’t let unforeseen events affect your empathy and kindness toward customers.
  • You’re organized and self-sufficient. You thrive working independently, but know when to ask for help.
  • You’re a resourceful problem solver with a strong desire to learn
  • You are receptive to feedback, embracing the opportunity to grow and improve
  • You are comfortable giving feedback to help others improve
  • You can handle difficult customers with ease and professionalism
  • You are comfortable advocating for the customer to help improve the product
  • You are comfortable setting expectations about what can and will be done and when
  • You’re extremely attentive to detail
  • You care about doing good work. You take initiative and ownership to see things through to completion. If it needs doing, you do it.


Bonus points if…

  • You have previous knowledge of HubSpot, Confluence,  Jira and support ticketing platforms


Interested?

We don’t offer rainbow glitter unicorns or dog-friendly offices (we literally don’t have an office), but we do offer real people, solid core values, and a product meant to give everyone a fair, unbiased chance at their dream jobs.

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!

So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product! Don’t worry! We’re not going to test you on anything crazy technical (though a calculator and pen & paper might be good to have handy).

If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.

Click on Apply to go to our career page or select the right assessment according to your language: 

See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

WordPress Developer

TestGorilla
2 days agoApply

Job Description

Hi,

I’m Nicolás, TestGorilla’s Head of Engineering. We’re a fast-growing HR tech startup that helps hiring teams make better hiring decisions faster and bias-free.

Over the past year, we’ve experienced tremendous growth. More than 5,300 companies have replaced CVs with our assessments to screen candidates in an unbiased and data-driven way.

As we scale our efforts in 2022 and beyond, we’re looking for a WordPress Developer who’s passionate about joining our quest to help people land dream jobs.


The proposition

  • Helping shape a fast-growing HR tech startup as an early employee
  • Fully remote position with bright, motivated, and friendly colleagues around the world 
  • Competitive salary + Share Appreciation Rights (SARs)
  • Flexible hours and vacation
  • Paid parental leave 
  • Remote working budget: €1,000 per year
  • Learning and development budget: 4% of base salary


The job in a nutshell

We are looking to hire a skilled WordPress Developer to build, review and improve our company website. You will be responsible for both back-end and front-end development, including implementing WordPress themes and plugins, site integration and security updates. 

You will collaborate across departments to architect and optimize our company website and help them deliver content efficiently and promptly.

This role requires in-depth knowledge of front-end programming languages, a good eye for aesthetics, and robust content management skills. 
This is a fantastic opportunity for a top-class WordPress developer willing to embark on an entrepreneurial journey with us!


You’ll spend time on the following

  • Designing and developing the website’s architecture as well as building new features and functionalities
  • Building the website front-end and conducting website performance tests
  • Coding on PHP/MySQL and HTML/CSS (a lot!)
  • Building and implementing new themes and plugins
  • Monitoring website performance and troubleshooting performance issues
  • Handling the back-end of the website, including database and server integration
  • Ensuring high-performance and managing all the technical aspects of the CMS
  • Maintain well-documented and reusable code

Here’s what we’re looking for:

  • You are inspired by our mission to put one billion people in dream jobs
  • You are fully aligned with our values 
  • You have a great knowledge of WordPress
  • You have an excellent understanding of HTML, CSS, Javascript, and general website best practices
  • You are able to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
  • You are comfortable working with debugging tools like Firebug, Chrome inspector, etc.
  • You have a strong proficiency in understanding code versioning tools such as Git
  • You have a working knowledge of MySQL. Server administration a plus. 
  • You have a good understanding of web architecture
  • You are passionate about improving skills and learning new technologies
  • You enjoy influencing others and always advocate for technical excellence while being open to change 
  • You’re resilient in ambiguous situations and can approach challenges from multiple perspectives
  • You have strong written and verbal communication skills. You can validate your decisions and communicate them clearly.
  • You are comfortable with the ambiguity and pace of an early-stage startup

We typically expect candidates with at least 2-5 years of WordPress Developer experience to have the skills mentioned above.


Bonus points if …

  • You have experience working in a SaaS company and a fast-growing startup 
  • You have experience developing and converting designs into themes
  • You have experience in building both front-end and back-end of the website
  • You have prior experience in WordPress localization using the WMPL plugin


Interested?

Here at TestGorilla, we eat our own dog food. We use our assessment platform to make sure we make the best hiring decisions faster and bias-free. I took one too and I enjoyed it!
So if this role sounds like a good fit for you, I’d like you to take an assessment so we can get a better idea about whether you would fit the role. It’s also a great opportunity for you to get to know our product!
If you’re hired, I’ll do everything I can to help you succeed at TestGorilla and throughout the rest of your career.


See more jobs at TestGorilla

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.