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Showing 1-5 of 5,214 items.
10

Support Engineer (Remote, Part-Time)

TinyPilot
a day agoApply

Job Description

You'll help customers use TinyPilot's software and hardware products. Your typical tasks will include:
  • Assist users who request support in TinyPilot's Help Forum.
  • Assist users who email TinyPilot's support email.
  • Add and maintain support articles.
  • Create tutorials for customers (like this one).
The time commitment is 10-20 hours per week.

Compensation

$40/hr (USD)

Location

Remote

Perks

  • Fully remote work
  • Flexible hours
  • Minimal meetings (once a month check-ins)
  • No on-call rotation
  • Free TinyPilot Voyager 2
  • Work with a growing, bootstrapped startup

Requirements

  • Strong written English
  • Comfort with the Linux OS
  • Comfort with common UNIX utilities (e.g., grep, curl, apt)
  • At least two hours of overlap with TinyPilot's working hours (9am-6pm, New York time zone)

Nice-to-haves

  • Experience using a Raspberry Pi
  • Experience writing bash scripts
  • Experience using HelpScout

Hiring process

  1. Complete an application form.
  2. If you're a good match, I'll send you a list a of three actual support requests TinyPilot has received, and you'll draft responses.
    • This should take 30-60 minutes.
  3. If your sample answers are strong, I'll make you an offer to work on a trial basis at full pay.
    • If I decide not to move forward with your application, I'll still provide constructive feedback about the answers you provided.
  4. After a few weeks, we decide whether to continue working together long-term.
Michael Lynch, TinyPilot's founder reads every application personally.

If you take the time to write me a note about this specific position, I'll send you an individualized note back, even if I decide not to move forward with your application.

See more jobs at TinyPilot

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10

Customer Support Specialist for Software Product

Insycle
2 days agoApply

Job Description

Time zones: MST (UTC -7), PST (UTC -8)

DESCRIPTION

As Customer Support Specialist you will be tasked with providing a superior customer experience to our users. You will help users understand how to use the product in order to accomplish their goals.

COMPANY OVERVIEW

At Insycle, our mission is to make it easy to manage and work with data.

Insycle – a modern platform to organize, cleanse, and manage CRM data – is a beloved SaaS product used by thousands of users from more than 80 countries. Product overview video: https://www.insycle.com/

We’re headquartered in New York City.


REQUIREMENTS

  • 2+ years of experience at a software product company in a similar role.
  • Tech-savvy with the latest SaaS tools and modern apps. Proficient in Excel.
  • Excellent communicator and writer. You can take complex subjects and break them down using clear and simple writing and video.
  • Ability to learn quickly and become an expert in the product. 
  • Comfortable speaking and presenting using video.
  • Work remotely in PST timezone.

WHAT YOU’LL DO

  • Answer users' questions using chat and email.
  • Train users using Loom video recordings, Zoom video meetings, live webinars.
  • Write help articles and user documentation.
  • Improve onboarding and learning experience.

QUALITIES WE'RE LOOKING FOR

  • Analytical skills, detail-oriented, able to help customers solve problems.
  • Work independently, a fast learner in an unstructured environment.
  • Organized, goal-oriented.
  • Excited to join as an early employee.
  • Helpful, energetic, ambitious, positive.

COMPENSATION & BENEFITS

  • $50K - $80K Annual
  • 0.05% - 0.1% Equity
  • Medical, dental, and vision insurance.
  • 401K with a 4% company contribution.
  • PTO, sick and unplanned time off, holidays.
  • Full-time, salaried position located remote in the United States.

See more jobs at Insycle

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10P

Site Reliability Engineering - Storage

PacketFabric
3 days agoApply

Job Description

Site Reliability Engineer - Storage
Location: Sacramento, California, United States

 #fullremote 

THE ROLE:
Quickly maturing startup seeking like-minded Site Reliability Engineer! The technical team is a small, talented, and close-knit group and we need some development and systems help to make business and development operations flow smoothly.

As a well-rounded site reliability engineer, you should definitely be the type that appreciates diversity in your day, and challenges outside of your comfort level!

WHAT YOU’LL BE DOING:
  • Managing and automating the care for Linux systems and a lot of disks at scale.
  • Extending the server configuration management systems with new features with Salt.
  • Refactoring existing system management in Ansible as needed, or migrating to Salt.
  • Working autonomously, or with the software engineering team, to troubleshoot and solve complex or unintuitive system issues.
  • Work with the software engineers to achieve 100% self-service automation of build pipelines.
WHAT YOU BRING:

As a well-rounded system engineer and scripter, with a diverse set of skills, this makes you one of the very best people to troubleshoot, monitor the platform, and be on top of releases. You should definitely be the type that appreciates diversity in your day, and challenges outside of your comfort level!

  • Experience working in an environment leveraging remote communication collaboration tools like slack, zoom etc. across multiple time zones
  • Experience with git in a multi-contributor/team environment
  • High degree of drive to improve and automate your environment with minimal guidance
  • Be able to solve for the immediate, and plan to accommodate for future problems
  • Experience in automating tasks through scripting. You should be able to use Python and be familiar with a variety of packages.
  • Extensive experience administering a variety of Linux distributions 
  • Extensive experience with Ansible, Salt, Terraform
  • Experience with bare metal hardware including physical servers, JBODs, physical cabling, and networking equipment.
  • Experience with ZFS, XFS, GPFS, Ceph, or other distributed file systems
  • Solid understanding of web protocols such as HTTP, TLS, HTTP/2, Server send events, CDN
  • Solid understanding of nginx and SSL
Preferred Experience
  • Experience with Grafana
  • Experience managing Cassandra installations
  • Experience in PXE based deployments
  • Experience with a message queue system like RabbitMQ or Kafka
  • Experience with build pipelines, integration testing, Jenkins, and github actions
Requirements
  • You can be located anywhere in the world, but we do keep a balance in distribution between time zones. Currently this role is only for those who can work standard North American working hours (work day starting somewhere in UTC -5 to UTC -8).
    Our Hiring Process
Our hiring process is designed for us to get to know you as a person and engineer. It is also intended to give you an opportunity to get to know us! This is what you can expect after an application is submitted:

  • A quick screening/questionnaire
  • 45-minute phone interview with the hiring manager.
  • 45-minute phone interviews with 3 engineers you will be interacting with at PacketFabric on a regular basis.
  • Reference check.
ABOUT PACKETFABRIC:
PacketFabric is the connectivity cloud. We built a global, 50+Tbps carrier-class optical network that is completely automated and consumable on-demand like SaaS, so enterprises can connect the core of their hybrid and multi-cloud architectures and grow their digital business.

We offer private and secure point-to-point, hybrid cloud, multi-cloud, and custom connectivity services that you can provision in minutes via our self-service portal or programmable API. We offer flexible consumption of our services, with month-to-month or longer terms, or even usage-based for bursting and disaster recovery.

PacketFabric was recognized with the “2020 Fierce Telecom Innovation Award for Cloud Services,” named one of the “10 Hottest Networking Startups of 2020” by CRN, a Futuriom 40 Top Private Company, and a “2020 Cool Vendor in Enhanced Internet Services and Cloud Connectivity” by Gartner.

PacketFabric is a distributed, fully remote team with people living and working all over the world.

WHAT PACKETFABRIC OFFERS:
  • Remote first, globally distributed team.
  • The chance to disrupt the entrenched telecommunications infrastructure industry.
  • A supportive and optimistic team that likes to learn from each other.
  • A product development pipeline that’s constantly pushing new features and enhancing the quality of existing products.
  • The opportunity to work with many different industries and customer types.
  • A small company culture.
  • Great health, dental, and 401(k) for US residents.
WHAT PACKETFABRIC DOESN’T OFFER:
  • Lack of direction: we maintain a clear roadmap and product pipeline.
  • A commute: no hours wasted in megaregion rush hour traffic.
  • A dress code: a robe and slippers is acceptable attire any day of the week.
Here at PacketFabric, we want all of our employees to feel valued, appreciated, and free to be who they are. We provide equal opportunities to all employees and applicants for employment and follow employment lifecycle processes designed to prevent discrimination against our people, regardless of gender identity or expression or intersex, sexual orientation, religion, spiritual beliefs, ethnicity, age, neurodiversity, disability status, national origin, citizenship, generation, culture, or any protected category under federal, state and local law.





See more jobs at PacketFabric

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

10K

Technical Support Engineer - The Americas

Kinsta
3 days agoApply

Job Description

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2

Kinsta is a modern cloud hosting company focused on WordPress hosting. We run our services on cutting edge technology and we are proud of the level of support we offer to our customers. Our talented and motivated team is scattered across the globe with team members hailing from every continent but Antarctica! We're constantly on the lookout for great talent to join our awesome team. If you’d like to become part of the Kinsta family, hit apply!

Our client base is growing steadily and we’re looking for a competent Support Engineer with exceptional communication and technical skills who can provide enterprise level technical support to our customers via our live chat support system.

Support at Kinsta is not an afterthought; it is part of the Kinsta DNA and culture to provide world-class support to our customers.

As a Kinsta Support Engineer you will:

  • Take ownership of issues reported by customers and see problems through to resolution.
  • Research, troubleshoot, and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Provide prompt and accurate feedback to customers.
  • Crave knowledge and continue to hone and improve your own technical and non-technical skills.

Currently, the following shift hours are available:
  • Monday to Friday, 2pm-10pm UTC
  • Monday to Friday, 4pm-12am UTC (our team uses UTC for scheduling).

Requirements

  • The ideal Kinsta Support Engineer is technically knowledgeable, upbeat, professional, curious, and self-motivated.
  • Excellent support is one of the cornerstones of our business, and we have the best support team in the business. Our clients have come to expect industry-leading support and it's our pleasure to deliver that to them. As a result, we're extremely careful about adding new Support Engineers to our team.
  • We hire Support Engineers with a variety of different backgrounds and expertise - some of us are Linux systems administrators, others have previously worked as WordPress developers, while others are technically-knowledgeable internet generalists who have mastered the art of customer service. The underlying shared background amongst us all is our passion for serving our customers.


All of our Support Engineers must meet the following core requirements:

  • Completely fluent in English with excellent written communication skills.
  • Capable of thriving in a fast-paced and occasionally stressful environment interacting with multiple clients simultaneously while maintaining a professional and friendly tone.
  • A strong understanding of and experience with the following technologies: Linux, NGINX, MySQL/MariaDB, PHP, DNS, CDN, and caching (object and page).
  • Familiar with WordPress: database structure, file/directory structure, wp-config.php directives, and other common WordPress topics. Experience with WP-CLI preferred.
  • Consummate professionalism: we're a distributed team and we expect you to act like the professional we know you are. That means being a member of the Kinsta team requires excellent communication, rock-solid reliability, and the drive to bring your best effort to bear on your work every single day.
While a portion of our Support Team’s work certainly involves WordPress itself, our Scope of Support is centered around the LEMP stack as well as our hosting platform and environment. For this reason, system administration skills will take center stage during the majority of a Support Engineer’s daily activities.

Bonus points:

  • Completely fluent in a second language. Languages we're currently targeting include: Dutch, French, German, Italian, Japanese, Portuguese, and Spanish. If you are fluent in one of these languages or one not listed, please highlight this information when you apply!
  • Prior experience working with customers over live chat in a technical role in a fast-paced environment - particularly experience providing live support for web hosting built on a LEMP stack

Benefits:

  • This is a fully remote role. Our Support Engineers can work from anywhere with reliable broadband internet access and electrical infrastructure.
  • This position offers a great deal of flexibility, responsibility, and opportunity for growth for the right candidate.
  • We always use the latest version of everything: PHP 7.4, NGINX, Ubuntu 20.04, Linux containers, Google Cloud and more, so you’ll be able to work with a bunch of exciting technologies and use them every day!

See more jobs at Kinsta

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

00O

Senior Full Stack Engineer

Orum Inc
4 days agoApply

Job Description

Time zones: EST (UTC -5), CST (UTC -6), MST (UTC -7), PST (UTC -8), AKST (UTC -9), HST (UTC -10)

Orumis an AI-driven live conversation platform that allows sales reps to connect with their target prospects on the phone more efficiently. Orum increases sales efficiency, speeds up pipeline growth, and lowers customer acquisition costs for various companies ranging in size from start-ups to large enterprises. Sales teams using Orum see consistent conversations, more meetings booked, and shorter rep ramp time - all while having fun and not burning out. Orum has achieved triple-digit year-over-year growth and tremendous customer love while creating an incredible remote-first culture for our team. We are beyond excited to build a powerful community that will support Orum in its next stage of growth!

The Senior Full Stack Engineer role is ideal if you like to work across the stack to deliver significant impact with a small team. You'll be in charge of building and owning features end-to-end, taking it through conception, implementation, shipping, and iteration. Examples include routing calls through our event-based SIP Softswitch, displaying real-time call information in our UI over WebSockets, or processing streaming audio for speech recognition.

Our current technology stack includes NodeJS with Typescript, Ruby, Postgres, Google Cloud Platform, and FreeSWITCH.

Salary: The range is $150,000 - $180,000. If you're selected, we'll make an offer within this range that matches the experience you're coming with. We respect your time and don't intend to waste it.

Please keep reading ...
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized candidates tend to only apply when they check every box. We don’t want you to look at each of the points above to figure out whether or not you’re qualified. But if you think the gestalt of it describes you, we’d love to chat and see if you could be a great fit.


Must Have

  • Candidates must be based in the USA. This position is not open to other countries at this time.
  • 2+ years of experience as a mentor, tech lead, or leading an engineering team
  • Experience owning a product or feature through its lifecycle - from discovery to deployment
  • Experience building backend applications with NodeJS/Linux stack
  • Experience working with an RDBMS using SQL
  • Familiar with front-end HTML and CSS
  • Familiar with Unix shell scripting

Nice To Have

  • Knowledge of Typescript language
  • Experience measuring and tuning performance of NodeJS applications
  • Experience building front ends with React.
  • Experience with cloud infrastructure programming with one of AWS, GCP, or Azure
  • Experience building CI/CD pipelines

Benefits

Flexibility to work anywhere in the US. We were founded as a remote company and plan to stay that way for the foreseeable future.
Flexible Vacation Policy
Orum Days Off (1st Friday of every month, 2 weeks off at the end of the year, and many additional observed holidays)
90% coverage for employees and all dependents for healthcare, dental, and vision insurance plans
Online behavioral health and virtual healthcare options
Parental leave with quota relief
Life Insurance, Accidental Death & Disability coverage
401K savings plan
Meaningful stock options in Orum
$2500 equipment stipend for work-related equipment that's yours to keep
Company retreats and meetups for all employees to connect in person


Orum Is An Equal Opportunity Employer

We're committed to continually adding to our diverse team that represents a growing variety of backgrounds, perspectives, and skills. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. If you need assistance or accommodation due to a disability, you may contact us at [email protected] In short, we want you to join in on the ride if you're talented for one of our roles, with no other qualifiers.

See more jobs at Orum Inc

How do you apply?

Please reference you found the job on our Jobsite as thank you to us, this helps us get more companies to post here!

When applying for jobs, you should NEVER have to pay to apply. That is a scam! Always verify you're actually talking to the company in the job post and not an imposter. Scams in remote work are rampant, be careful! When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site. Remote OK accepts no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.